Common use of ONGOING PERFORMANCE REQUIREMENTS Clause in Contracts

ONGOING PERFORMANCE REQUIREMENTS. A. It is requirements of this solicitation to have all equipment maintain a minimum of ninety-six percent (96%) up time. B. The vendor must take the necessary action to increase the up time to at least ninety-six percent (96%) in the five (5) business days subsequent to written notification. C. The vendor will receive formal writtn notication: 0. Xx the event a ninety-six percent (96%) up time is not maintained, due to equipment failure for any consecutive two (2) day period, 2. Any user originates five (5) maintenance/service calls within any 30-calendar days, or 3. Should any machine or components reflect a cumulative downtime (defined as all time during which the copy machine including all components and options is not 96% operational at full capacity) of 16 working hours within any 30 day period D. In the event the equipment does not meet the required 96% up time in any 2-day period, excluding normally scheduled preventive maintenance/service, vendor must take one or more of the following actions: 1. Provide an on-site technician for analysis and correction of the problem;