ONGOING SUPPORT BY TAL Sample Clauses

ONGOING SUPPORT BY TAL. (i) During the Term, TAL will supply staffing in order to train Archipelago employees in the use of the TAL Technology and to support the implementation of the TAL Technology via the Archipelago Network. TAL will designate a support manager to be the primary contact with Archipelago for support issues. (ii) During the Term, TAL will provide Archipelago with ongoing “second level” technical support relating to the operation of the TAL Technology to Archipelago’s support staff, via phone or e-mail during TAL’s normal business hours. (iii) Following the Term, TAL will provide “second level” technical support via phone or e-mail during TAL’s normal business hours to Archipelago relating to the operation of the TAL Technology, at rates, including reimbursement of any related travel and lodging expenses, that (except where Archipelago is in material breach of its obligations hereunder) are at least as favorable as the rates charged by TAL to any third party for similar services under similar terms, circumstances and conditions. (iv) This Section shall survive termination of this Agreement for any reason other than Archipelago’s material breach of the terms of this Agreement.