Operations Center. (a) Service Provider shall operate and maintain an Operations Center ("OC") staffed twenty-four (24) hours a day, seven (7) days a week by trained and qualified personnel. Service Provider's maintenance employees shall be available for dispatch twenty-four (24) hours a day, seven (7) days a week. Service Provider shall have its first maintenance employee at the site requiring Emergency Unscheduled Maintenance activity within two (2) hours after the time Service Provider becomes aware of an event requiring Emergency Unscheduled Maintenance, unless delayed by circumstances beyond the reasonable control of Service Provider. Service Provider shall maintain a toll-free telephone number to contact personnel at the OC. Service Provider's OC personnel shall dispatch maintenance and repair personnel along the system to handle and repair problems detected in the leased Fibers, (i) through the Service Recipient's remote surveillance equipment and upon notification by Service Recipient to Service Provider, or (ii) upon notification by a third party.
Appears in 1 contract
Samples: Dark Fiber Lease Agreement (Cogent Communications Group Inc)
Operations Center. (a) Service Provider shall operate and maintain an Operations Center ("OC") staffed capable of receiving System alarms twenty-four (24) hours a day, seven (7) days a week by trained and qualified personnelweek. Service Provider's maintenance employees shall be available for dispatch twenty-four (24) hours a day, seven (7) days a week. Service Provider shall have its first maintenance employee at the site requiring Emergency Unscheduled Maintenance activity within two (2) hours [* * *] after the time Service Provider becomes aware of an event requiring Emergency Unscheduled Maintenance, unless delayed by circumstances beyond the reasonable control of Service Provider. Service Provider shall maintain a toll-free telephone number to contact personnel at the OC. Service Provider's OC personnel shall dispatch maintenance and repair personnel along the system to handle and repair problems detected in the leased Fibers, System.
(i) through Through the Service Recipient's remote surveillance equipment and upon notification by Service Recipient to Service Provider, or ; or
(ii) upon Upon notification by a third party.
Appears in 1 contract
Operations Center. (a) Service Provider shall operate and maintain an Operations Center ("OC") staffed capable of receiving System alarms twenty-four (24) hours a day, seven (7) days a week by trained and qualified personnelweek. Service Provider's maintenance employees shall be available for dispatch twenty-four (24) hours a day, seven (7) days a week. Service Provider shall have its first maintenance employee at the site requiring Emergency Unscheduled Maintenance activity within two (2) hours [ * * * ] after the time Service Provider becomes aware of an event requiring Emergency Unscheduled Maintenance, unless delayed by circumstances beyond the reasonable control of Service Provider. Service Provider shall maintain a toll-free telephone number to contact personnel at the OC. Service Provider's OC personnel shall dispatch maintenance and repair personnel along the system to handle and repair problems detected in the leased Fibers, System.
(i) through Through the Service Recipient's remote surveillance equipment and upon notification by Service Recipient to Service Provider, or ; or
(ii) upon Upon notification by a third party.
Appears in 1 contract
Samples: Agreement (Pathnet Inc)
Operations Center. (a) Service Provider shall operate and maintain an a Operations Center ("OC") staffed twenty-four (24) hours a day, seven (7) days a week by trained and qualified personnel. Service Provider's maintenance employees shall be available for dispatch twenty-four (24) hours a day, seven (7) days a week. Service Provider shall have its first maintenance employee at the site requiring Emergency Unscheduled Maintenance activity within two (2) hours * after the time Service Provider becomes aware of an event requiring Emergency Unscheduled Maintenance, unless delayed by circumstances beyond the reasonable control of Service Provider. Service Provider shall maintain a toll-free telephone number to contact personnel at the OC. Service Provider's OC personnel shall dispatch maintenance and repair personnel along the system to handle and repair problems detected in the leased FibersQwest System, (i) through the Service Recipient's remote surveillance equipment and upon notification by Service Recipient to Service Provider, or (ii) upon notification by a third party.
Appears in 1 contract
Samples: Iru Agreement (Frontier Corp /Ny/)