Operator Services Operator Services consist of the following services.
(a) Calling card - the Customer dials 0+ or 0 - and provides operator with calling card number for billing purposes.
(b) Collect - the Customer dials 0+ or 0 - and asks the operator to bill the call to the called number, provided such billing is accepted by the called number.
(c) Third number billed - the Customer dials 0+ or 0- and asks the operator to bill the call to a different number than the calling or called number.
(d) Operator assistance - providing local and intraLATA operator assistance for the purposes of:
(1) assisting Customers requesting help in completing calls or requesting information on how to place calls;
(2) handling emergency calls;
(3) handling person-to-person calls.
(e) Operator Transfer Service (“OTS”) - calls in which the Customer dials “0”, is connected to an SBC ILLINOIS operator and then requests call routing to an IXC subscribing to OTS. The operator will key the IXC’s digit carrier identification code to route the Customer to the requested IXC’s point of termination.
(f) BLV - Service in which operator verifies a busy condition on a line.
(g) BLVI - service in which operator, after verifying a busy line, interrupts the call in progress.
Contractor Services Emerald has contracted, on an exclusive basis, with official contractors to provide certain services for the Event. Service companies other than the official contractors will not be allowed to perform any of these exclusive services. Non-exclusive services may be performed by exhibitor-appointed contractors (“EACs”) within certain guidelines. Please refer to the Exhibitor Service Manual for a listing of exclusive services and EAC guidelines.
Routing for Operator Services and Directory Assistance Traffic For a Verizon Telecommunications Service dial tone line purchased by FTCS for resale pursuant to the Resale Attachment, upon request by FTCS, Verizon will establish an arrangement that will permit FTCS to route the FTCS Customer’s calls for operator and directory assistance services to a provider of operator and directory assistance services selected by FTCS. Verizon will provide this routing arrangement in accordance with, but only to the extent required by, Applicable Law. Verizon will provide this routing arrangement pursuant to an appropriate written request submitted by FTCS and a mutually agreed-upon schedule. This routing arrangement will be implemented at FTCS's expense, with charges determined on an individual case basis. In addition to charges for initially establishing the routing arrangement, FTCS will be responsible for ongoing monthly and/or usage charges for the routing arrangement. FTCS shall arrange, at its own expense, the trunking and other facilities required to transport traffic to FTCS’s selected provider of operator and directory assistance services.
CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Contract.
