Common use of Optional Planning Services Clause in Contracts

Optional Planning Services. Service Provider may include either client-based or web-based recovery planning software for developing and maintaining the Disaster Recovery Plan. If the Respondent proposes Planning Software, the following shall apply: Planning Software Performance Metrics o Service Level — The disaster recovery planning software will be available 99.5% of scheduled uptime 24x7, 365 days a year. o Measurement Period — Monthly. o Performance Credit — Performance credit for this service level when in violation will be calculated as follows: (Service level goal minus actual Service Level for the period) multiplied by the base service fees for the month. ▪ Example: [99.5% - Actual Availability = %Not Met] X [Monthly Fee] = Credit Amount o Service levels and performance credits shall apply beginning with the third full calendar month after services begin. The Respondent may offer optional planning services and tools to assist Eligible Users with their disaster recovery plans. Examples of some types of plans that may be offered are as followed: Tabletop Exercises o This type of exercise/test is a discussion-based exercise where personnel meet in a classroom setting or in breakout groups to discuss their roles during an emergency and their responses to a particular emergency situation. A facilitator presents a scenario and asks the exercise participants questions related to the scenario, which initiates a discussion among the participants of roles, responsibilities, coordination, and decision-making. It is discussion-based only and does not involve deploying equipment or other resources. Structured Walk-through Testing o Disaster recovery team member will meet to verbally walk through the specific steps of each component of a disaster recovery process as documented in the disaster recovery plan. The purpose of the structured walk-through test is to confirm the effectiveness of the plan and to identify gaps, bottlenecks or other weaknesses in the plan. Checklist Testing o A checklist test determines if sufficient supplies are stored at the backup site, telephone number listings are current, quantities of forms are adequate, and a copy of the recovery plan and necessary operational manuals are available. The recovery team will review the plan and identify key components that should be current and available. The checklist test will ensure that the Eligible User complies with the requirements of the disaster recovery plan. o The checklist test and the structured walk-through test may be combined during initial testing to determine modifications to the plan before attempting more extensive testing. Other plan testing (where coordination is identified, i.e., COOP, BCP)

Optional Planning Services. Service Provider may include either client-based or web-based recovery planning software for developing and maintaining the Disaster Recovery Plan. If the Respondent proposes Planning Software, the following shall apply: Planning Software Performance Metrics o Service Level — The disaster recovery planning software will be available 99.5% of scheduled uptime 24x7, 365 days a year. o Measurement Period — Monthly. o Performance Credit — Performance credit for this service level when in violation will be calculated as follows: (Service level goal minus actual Service Level for the period) multiplied by the base service fees for the month. ▪  Example: [99.5% - Actual Availability = %Not Met] X [Monthly Fee] = Credit Amount o Service levels and performance credits shall apply beginning with the third full calendar month after services begin. The Respondent may offer optional planning services and tools to assist Eligible Users with their disaster recovery plans. Examples of some types of plans that may be offered are as followed: Tabletop Exercises o This type of exercise/test is a discussion-based exercise where personnel meet in a classroom setting or in breakout groups to discuss their roles during an emergency and their responses to a particular emergency situation. A facilitator presents a scenario and asks the exercise participants questions related to the scenario, which initiates a discussion among the participants of roles, responsibilities, coordination, and decision-making. It is discussion-based only and does not involve deploying equipment or other resources. Structured Walk-through Testing o Disaster recovery team member will meet to verbally walk through the specific steps of each component of a disaster recovery process as documented in the disaster recovery plan. The purpose of the structured walk-through test is to confirm the effectiveness of the plan and to identify gaps, bottlenecks or other weaknesses in the plan. Checklist Testing o A checklist test determines if sufficient supplies are stored at the backup site, telephone number listings are current, quantities of forms are adequate, and a copy of the recovery plan and necessary operational manuals are available. The recovery team will review the plan and identify key components that should be current and available. The checklist test will ensure that the Eligible User complies with the requirements of the disaster recovery plan. o The checklist test and the structured walk-through test may be combined during initial testing to determine modifications to the plan before attempting more extensive testing. Other plan testing (where coordination is identified, i.e., COOP, BCP)