Oral Interpretation Services. In accordance with 42 CFR 438.10(d), the Contractor shall arrange for oral interpretation services to its members free of charge for services it provides, including, but not limited to the member services helpline described in Section 4.3.1 and 24-Hour Nurse Call Line. The Contractor shall notify its members of the availability of these services and how to obtain them. The requirement to provide oral interpretation applies to all non-English languages, and is not limited to prevalent languages discussed in Section 4.4. Oral interpretation services shall include sign language interpretation services for the deaf. Additionally, the Contractor shall ensure that its provider network arranges for oral interpretation services to members seeking healthcare-related services in a provider's service location. This includes ensuring that providers who have twenty-four (24) hour access to healthcare-related services in their service locations or via telephone (e.g., hospital emergency departments, PMPs) shall provide members with twenty-four (24) hour oral interpreter services, either through interpreters or telephone services. For example, the Contractor shall ensure that network providers provide TDD services for hearing impaired members, oral interpreters, and signers.
Oral Interpretation Services. In accordance with 42 CFR 438.10(d), the Contractor must arrange for oral interpretation services to its members free of charge for services it provides, including: • Member services helpline as described further in Section 4.6.1; • Twenty-four (24) hour nurse call line; • Transportation; • Assessment and stratification; • Disease management; • Care management; • Complex case management; and • Right Choices Program. The requirement to provide oral interpretation applies to all non-English languages, and is not limited to prevalent languages discussed in Section 4.7.2. Oral interpretation services must also include sign language interpretation services for the deaf. The Contractor must notify its members of the availability of these services and how to obtain them. Additionally, the Contractor must ensure that its provider network arranges for oral interpretation services to members seeking healthcare-related services in a provider's service location. This includes ensuring that providers who have twenty-four (24) hour access to healthcare-related services in their service locations or via telephone (e.g., hospital Emergency departments, PMPs) must provide members with twenty-four (24) hour oral interpreter services, either through interpreters or telephone services. For example, the Contractor must ensure that network providers provide TDD services for hearing impaired members, oral interpreters, and signers.
Oral Interpretation Services. The Contractor shall make oral interpretation services for all non-English languages available free of charge to Enrollees and notify Enrollees of this service and how to access it.
Oral Interpretation Services. In accordance with 42 CFR 438.10(d), the Contractor shall arrange for oral interpretation services to its members free of charge for services it provides, including, but not limited to the member services helpline described in Section 4.3.1 and 24-Hour Nurse Call Line. The Contractor shall notify its members of the availability of these services and how to obtain them. The requirement to provide oral interpretation applies to all non-English languages, and is not limited to prevalent languages discussed in Section 4.4. Oral interpretation services shall include sign language interpretation services for the deaf. Additionally, the Contractor shall ensure that its provider network arranges for oral interpretation services to members seeking healthcare-related services in a provider's service location. This
Oral Interpretation Services. In accordance with 42 CFR 438.10(d), the Contractor must arrange for oral interpretation services to its members free of charge for services it provides, including: ▪ Member services helpline as described further in Section 4.6.1; ▪ Twenty-four (24) hour nurse call line; ▪ Transportation; ▪ Assessment and stratification;
EXHIBIT 1. C SCOPE OF WORK
