Order Fulfillment. 5.1 The supplier will notify the customer with an email confirmation of order shipment within one (1) business day of the order being placed. 5.2 The supplier will notify the customer of a backorder via email within one (1) business day. The customer must have the option to cancel the order if it cannot be filled within the quoted delivery time. 5.3 Restocking fees shall not be charged on items that are shipped back due to supplier error. 5.4 The supplier agrees that charges to the Government Purchase Card (GPC) will not be processed until 100% of the order has been shipped. 5.5 Items in FedMall will be free on board (FOB) Destination. Additionally, shipping charges will be listed separately from the price of the item. 5.6 The supplier agrees that product substitutions are not allowed unless specifically authorized in writing by the customer. 5.7 Items shipped must include a detailed invoice with FedMall product prices or agreed upon discounted prices.
Appears in 6 contracts
Samples: Supplier Selling Agreement, Supplier Selling Agreement, Supplier Selling Agreement
