OTHER SERVICES AVAILABLE. IRS Refund Request – Update calculation, prepare refund request package, and assist issuer as necessary in responding to subsequent IRS Information Requests $750 EXPLANATION OF TERMS:
OTHER SERVICES AVAILABLE. FCB Marketing Support Services include the ability to utilize the following SW products for the benefit of the Client Banks upon request: - Compass - Map Info - Business IQ These services are available on an on request basis and are billable at the standard hourly rate per schedule A (plus any out of pocket expenses). • Internet Banking Customer Set-up and Customer Care • Internet Banking product processing and ongoing support • Web site content changes. • Set up of all customers who apply for Internet Banking, including all FCB system maintenance and all necessary CheckFree maintenance for xxxx pay customers. • Provide telephone support to all Internet Banking customers, both of a technical and non-technical nature. • Research all xxxx pay problems for Internet banking customers. • Does not include responding to customer e-mail or processing xxxx pay settlement. • Web site hosting and monitoring. • Hardware/Software support for all equipment/programs associated with the Internet Banking product. • Enhancement requests associated with the Internet Banking product. • Ability to assess service charges. • Access to Edify system for secure email and xxxx pay settlement. • All interfaces between Web Site, Host Processing, and third party vendors (CheckFree and FDR)* • Vendor access to the web pages in the FCBNC development lab for updates; FCBNC will be responsible for moving QA’d web page changes to production. • Examples: Marketing banners, job postings, branch locations, etc. • Special Requests
OTHER SERVICES AVAILABLE. Service Approximate Length of Program Fee Service Approximate Length of Program Fee APPENDIX 3 REGIONAL OFFICE: Regional Director: Xxxxxxx Xxxx Regional Office: Park Avenue 0000 Xxxx Xxxxxx, Xxxxx 000 OBVS Supervisor: Xxxxxxx Xxxxxxx-Xxxxxxxx 0000 Xxxxxxx Xxxxx
OTHER SERVICES AVAILABLE. ➢ Annual device detailing & diagnostic check ➢ Provide set up & green delivery of new devices, charging carts, cases, & other accessories ➢ Provide re-imaging service Full certification program which includes:
OTHER SERVICES AVAILABLE. Translation & Localization Services This agreement is valid for execution through October 11, 2024. Our proposed Service Agreement, based on current conversations, will be in effect through November 30, 2025. This period is defined as the Initial Term. Affordable Language Services will provide XXXXXXXXX INDEPENDENT PUBLIC SCHOOLS with access to Interpreting Services for communication needs. You need to make sure your XXXXXXXXX INDEPENDENT PUBLIC SCHOOLS Staff can communicate effectively with consumers, patients, families and each other. • On-Site Interpreter ✓ Affordable Language Services will meet with Key Stakeholders to gain needs’ insights and strategically build an Interpreter Program with a service combination of: ⮚ “Hub” Interpreters ⮚ Traditional prescheduled (individual) appointments ⮚ “On-Call” Interpreter program ⮚ Project Based Interpreters ⮚ Conference Team Interpreting/Simultaneous Interpreters ✓ Interpreters are vetted to meet defined standards of performance ✓ You will have access to schedule interpreting appointments through: ⮚ a dedicated Scheduling Team at Affordable Language Services ⮚ Secure Scheduling Portal (scheduling and monitoring appointments) ⮚ Dashboard and Scheduling Portal allowing for real time reporting and Appointment Visibility ⮚ Invoice availability inside the Customer Portal • Telephonic Interpreting (Over-the Phone/On Demand) ✓ ALS will customize for your facility for ease of use and billing accuracy ✓ Password Bypass/Persistent Login/Single Sign On ✓ Dashboard with REAL TIME information ✓ Multi-party video or audio 4-way conferencing ✓ Fully integrated with ZOOM ✓ On Demand access for approximately 195 languages ✓ Availability 7 days/week – 24 hours/day – 365 days/year ✓ Remote Interpreters are accessible to XXXXXXXXX INDEPENDENT PUBLIC SCHOOLS facilities via telephone, via computer web browser, or interface on a mobile device through an app for Android or iOS ✓ Capabilities of routing to US Based Interpreters only (price adjusted accordingly) • “Direct Connect” ✓ Clients can be given a dedicated phone # that directly connects with an Interpreter of a specific language ✓ Facilitates communication in the callers’ native language from the beginning of a call (Consumer/Associate or Patient) ✓ Interpreter answers call and will dial directly to company internal # that need to be added • Video Remote Interpreting (VRI/On Demand) ✓ Video Remote Interpreting can be accessed for American Sign Language as well as spoken needs ✓...
OTHER SERVICES AVAILABLE. Translation & Localization Services This agreement is valid for execution through October 11, 2024.
