Common use of Our liability under the Customer Service Guarantee Clause in Contracts

Our liability under the Customer Service Guarantee. (a) This clause 13.3 applies subject to any waiver of your entitlements under the Customer Service Guarantee Standard (the CSG) that you have provided to us. It may be a condition of some services that you waive your entitlements under the CSG. (b) To the extent that we provide you with a standard telephone service (as defined in the Telecommunications (Consumer Protection and Service Standards) Act 1999) and specified enhanced call handling features, our service must comply with the CSG. The CSG sets out minimum performance standards in relation to service connection times, fault repair times and (c) keeping appointments to provide you with a Service. The CSG does not apply to Customer Equipment or to customers that have more than five telephone services. We will connect Services not covered by the CSG within a reasonable time. (d) If we do not meet the CSG performance standards, you may be entitled to receive monetary compensation as specified in the CSG. However, there are circumstances in which we may be exempt from meeting those requirements, including: (i) if you have agreed to a CSG waiver under the terms of the relevant Service Description in accordance with Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2011; or (ii) where you unreasonably refuse us access to your premises; or (iii) if you miss an appointment without giving us reasonable notice. For more information about the CSG, go to the ACMA website at xxx.xxxx.xxx.xx.

Our liability under the Customer Service Guarantee. (a) a. This clause 13.3 12.3 applies subject to any waiver of your Your entitlements under the Customer Service Guarantee Standard (the CSG) that you You have provided to usUs. It may be a condition of some services that you You waive your Your entitlements under the CSG. (b) b. To the extent that we We provide you You with a standard telephone service (as defined in the Telecommunications (Consumer Protection and Service Standards) Act 1999) and specified enhanced call handling features, our Our service must comply with the CSG. The CSG sets out minimum performance standards in relation to service connection times, fault repair times and (c) and keeping appointments to provide you You with a Service. The CSG does not apply to Customer Equipment or to customers that have more than five telephone services. We will connect Services not covered by the CSG within a reasonable time. (d) c. If we We do not meet the CSG performance standards, you You may be entitled to receive monetary compensation as specified in the CSG. However, there are circumstances in which we We may be exempt from meeting those requirements, including: (i) i. if you You have agreed to a CSG waiver under the terms of the relevant Service Description Agreement in accordance with Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2011; or (ii) . where you You unreasonably refuse us Us access to your Your premises; or (iii) . if you You miss an appointment without giving us Us reasonable notice. For more information about the CSG, go to the ACMA website at xxx.xxxx.xxx.xx.

Our liability under the Customer Service Guarantee. (a) This clause 13.3 applies subject to any waiver of your entitlements under the Customer Service Guarantee Standard (the CSG) that you have provided to us. It may be a condition of some services that you waive your entitlements under the CSG. (b) To the extent that we provide you with a standard telephone service (as defined in the Telecommunications (Consumer Protection and Service Standards) Act 1999) and specified enhanced call handling features, our service must comply with the CSG. The CSG sets out minimum performance standards in relation to service connection times, fault repair times andandStandard Form of Agreement (c) keeping appointments to provide you with a Service. The CSG does not apply to Customer Equipment or to customers that have more than five telephone services. We will connect Services not covered by the CSG within a reasonable time. (d) If we do not meet the CSG performance standards, you may be entitled to receive monetary compensation as specified in the CSG. However, there are circumstances in which we may be exempt from meeting those requirements, including: (i) if you have agreed to a CSG waiver under the terms of the relevant Service Description in accordance with Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2011; or (ii) where you unreasonably refuse us access to your premises; or (iii) if you miss an appointment without giving us reasonable notice. For more information about the CSG, go to the ACMA website at xxx.xxxx.xxx.xx.

Our liability under the Customer Service Guarantee. (a) This clause 13.3 12.2 applies subject to any waiver of your entitlements under the Customer Service Guarantee Standard (the CSG) that you have provided to us. It may be a condition of some services that you waive your entitlements under the CSG. (b) To the extent that we Xxxxxxxxx.xxx provide you with a standard telephone service (as defined in the Telecommunications (Consumer Protection and Service Standards) Act 1999) and specified enhanced call handling features, our service must comply with the CSG. The CSG sets out minimum performance standards in relation to service connection times, fault repair times and (c) and keeping appointments to provide you with a Service. The CSG does not apply to Customer Equipment or to customers that have more than five telephone services. We Xxxxxxxxx.xxx will connect Services not covered by the CSG within a reasonable time. (dc) If we Xxxxxxxxx.xxx do not meet the CSG performance standards, you may be entitled to receive monetary compensation as specified in the CSG. However, there are circumstances in which we Xxxxxxxxx.xxx may be exempt from meeting those requirements, including: (i) if you have agreed to a CSG waiver under the terms of the relevant Service Description in accordance with Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2011; or (ii) where you unreasonably refuse us access to your premises; or (iii) if you miss an appointment without giving us reasonable notice. For more information about the CSG, go to the ACMA website at xxx.xxxx.xxx.xx.

Our liability under the Customer Service Guarantee. (a) This clause Clause 13.3 applies subject to any waiver of your entitlements under the Customer Service Guarantee Standard (the CSG) that you have provided to us. It may be a condition of some services that you waive your entitlements under the CSG. (b) To the extent that we provide you with a standard telephone service (as defined in the Telecommunications (Consumer Protection and Service Standards) Act 1999) and specified enhanced call handling features, our service must comply with the CSG. The CSG sets out minimum performance standards in relation to service connection times, fault repair times and (c) and keeping appointments to provide you with a Service. The CSG does not apply to Customer Equipment customer equipment or to customers that have more than five telephone services. We will connect Services services not covered by the CSG within a reasonable time. (dc) If we do not meet the CSG performance standards, you may be entitled to receive monetary compensation as specified in the CSG. However, there are circumstances in which we may be exempt from meeting those requirements, including: (i) including if you have agreed to a CSG waiver under the terms of the relevant Service Description Critical Information Summary in accordance with Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2011; or (ii) , where you unreasonably refuse us access to your premises; or (iii) premises or if you miss an appointment without giving us reasonable notice. For more information about the CSG, go to the ACMA website at xxx.xxxx.xxx.xx.

Our liability under the Customer Service Guarantee. (a) This clause Clause 13.3 applies subject to any waiver of your entitlements under the Customer Service Guarantee Standard (the CSG) that you have provided to us. It may be a condition of some services that you waive your entitlements under the CSG. (b) To the extent that we provide you with a standard telephone service (as defined in the Telecommunications (Consumer Protection and Service Standards) Act 1999) and specified enhanced call handling features, our service must comply with the CSG. The CSG sets out minimum performance standards in relation to service connection times, fault repair times and (c) and keeping appointments to provide you with a Service. The CSG does not apply to Customer Equipment customer equipment or to customers that have more than five telephone services. We will connect Services services not covered by the CSG within a reasonable time. (dc) If we do not meet the CSG performance standards, you may be entitled to receive monetary compensation as specified in the CSG. However, there are circumstances in which we may be exempt from meeting those requirements, including: (i) including if you have agreed to a CSG waiver under the terms of termsof the relevant Service Description Critical Information Summary in accordance with Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2011; or (ii) , where you unreasonably refuse us access to your premises; or (iii) premises or if you miss an appointment without giving us reasonable notice. For more information about the CSG, go to the ACMA website at xxx.xxxx.xxx.xx.

Our liability under the Customer Service Guarantee. (a) This clause 13.3 12.2 applies subject to any waiver of your entitlements under the Customer Service Guarantee Standard (the CSG) that you have provided to us. It may be a condition of some services that you waive your entitlements under the CSG. (b) To the extent that we Pineapple Net provide you with a standard telephone service (as defined in the Telecommunications (Consumer Protection and Service Standards) Act 1999) and specified enhanced call handling features, our service must comply with the CSG. The CSG sets out minimum performance standards in relation to service connection times, fault repair times and (c) and keeping appointments to provide you with a Service. The CSG does not apply to Customer Equipment or to customers that have more than five telephone services. We Pineapple Net will connect Services not covered by the CSG within a reasonable time. (dc) If we Pineapple Net do not meet the CSG performance standards, you may be entitled to receive monetary compensation as specified in the CSG. However, there are circumstances in which we may be Pineapple Net maybe exempt from meeting those requirements, including: (i) if you have agreed to a CSG waiver under the terms of the relevant Service Description in accordance with Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2011; or (ii) where you unreasonably refuse us access to your premises; or (iii) if you miss an appointment without giving us reasonable notice. For more information about the CSG, go to the ACMA website at xxx.xxxx.xxx.xx.

Our liability under the Customer Service Guarantee. (a) This clause Clause 13.3 applies subject to any waiver of your entitlements under the Customer Service Guarantee Standard (the CSG) that you have provided to us. It may be a condition of some services that you waive your entitlements under the CSG. (b) To the extent that we provide you with a standard telephone service (as defined in the Telecommunications (Consumer Protection and Service Standards) Act 1999) and specified enhanced call handling features, our service must comply with the CSG. The CSG sets out minimum performance standards in relation to service connection times, fault repair times and (c) and keeping appointments to provide you with a Service. The CSG does not apply to Customer Equipment customer equipment or to customers that have more than five telephone services. We will connect Services services not covered by the CSG within a reasonable time. (dc) If we do not meet the CSG performance standards, you may be entitled to receive monetary compensation as specified in the CSG. However, there are circumstances in which we may be exempt from meeting those requirements, including: (i) including if you have agreed to a CSG waiver under the terms of the relevant Service Description in accordance with Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2011; or (ii) , where you unreasonably refuse us access to your premises; or (iii) premises or if you miss an appointment without giving us reasonable notice. For more information about the CSG, go to the ACMA website at xxx.xxxx.xxx.xx.