Common use of Outage Report Clause in Contracts

Outage Report. 5.1 To request a Credit Note from DCLUX, the Customer shall send an email detailing the outage or the Virtual Private Server Service interruption to XXXxxx@xxxxxxxxxx.xx (“the Outage Report”). In any cases where the Outage Report will be considered as valid by DCLUX, the Customer will be granted the applicable Credits in the form of a discount to be applied on its next invoice following the monthly period during which the Outage occurred. The Customer understands and agrees that Outage Reports shall be made in good faith and warrants therefore that they will abstain from making inaccurate report. The Customer further agrees that DCLUX may levy an hundred (100) euros fee for any inaccurate Outage Report made by the Customer.

Appears in 1 contract

Samples: Services Service Level Agreement

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Outage Report. 5.1 6.1 To request a Credit Note from DCLUX, the Customer shall send an email detailing the outage or the Virtual Private Server Colocation Service interruption to XXXxxx@xxxxxxxxxx.xx XXXXxxxxxxxxx@xxxxxxxxxx.xx (“the Outage Report”). In any cases where the Outage Report will be considered as valid by DCLUX, the Customer will be granted the applicable Credits in the form of a discount to be applied on its next invoice following the monthly period during which the Outage occurred. The Customer understands and agrees that Outage Reports shall be made in good faith and warrants therefore that they will abstain from making inaccurate report. The Customer further agrees that DCLUX may levy an hundred (100) euros fee for any inaccurate Outage Report made by the Customer.

Appears in 1 contract

Samples: Colocation Services Service Level Agreement

Outage Report. 5.1 To request a Credit Note from DCLUX, the Customer shall send an email detailing the outage or the Virtual Private Server Managed IP Service interruption to XXXxxx@xxxxxxxxxx.xx XXXXxxxxxxXX@xxxxxxxxxx.xx (“the Outage Report”). In any cases where the Outage Report will be considered as valid by DCLUX, the Customer will be granted the applicable Credits in the form of a discount to be applied on its next invoice following the monthly period during which the Outage occurred. The Customer understands and agrees that Outage Reports shall be made in good faith and warrants therefore that they will abstain from making inaccurate report. The Customer further agrees that DCLUX may levy an hundred (100) euros fee for any inaccurate Outage Report made by the Customer.

Appears in 1 contract

Samples: Services Service Level Agreement

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Outage Report. 5.1 To request a Credit Note from DCLUX, the Customer shall send an email detailing the outage or the Virtual Private Server FiberIP Service interruption to XXXxxx@xxxxxxxxxx.xx XXXXxxxxXX@xxxxxxxxxx.xx (“the Outage Report”). In any cases where the Outage Report will be considered as valid by DCLUX, the Customer will be granted the applicable Credits in the form of a discount to be applied on its next invoice following the monthly period during which the Outage occurred. The Customer understands and agrees that Outage Reports shall be made in good faith and warrants therefore that they will abstain from making inaccurate report. The Customer further agrees that DCLUX may levy an hundred (100) euros fee for any inaccurate Outage Report made by the Customer.

Appears in 1 contract

Samples: Services Service Level Agreement

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