Common use of Outreach and Engagement Clause in Contracts

Outreach and Engagement. The Parties’ subcontract shall require that the CP develop, implement, maintain, and adhere to a protocol for outreach and engagement of CP Enrollees. Such protocol shall include the requirements in Section 2.6.C.3 of the Contract, as well as the following requirements: 1. Require the CP to attempt at least one face-to-face visit with each CP Enrollee within the first 3 calendar months of the Enrollee’s enrollment in the CP. 2. For each CP Enrollee who agrees to participate in the CP program, require the CP to: a. Attest that the CP has performed the outreach and activities described in Section 2.6.C.3 of the Contract and Section 1.2 of this Appendix P and obtained verbal or written agreement from the CP Enrollee to receive or continue receiving CP supports; b. Maintain a copy of the attestation and the CP Enrollee’s written agreement, or a record of the CP Enrollee’s verbal agreement, if applicable, in the CP Enrollee’s record; and c. Explain the Protected Information (PI) the CP intends to obtain, use, and share for purposes of providing CP supports; d. To the extent deemed necessary by the CP, obtain the CP Enrollee’s written authorization to the uses and disclosures of their Protected Information (PI) as necessary for providing CP supports. 3. Require the CP to notify the Contractor if the CP Enrollee declines to participate in the CP program or requests enrollment in a different CP. 4. For BH CPs only, for BH CP Enrollees the BH CP believes are experiencing homelessness or are at risk of homelessness, require the CP use the Homeless Management Information System (HMIS) or other means to: a. Confirm whether the Enrollee is currently experiencing or has a history of experiencing homelessness or unstable housing; b. Identify which homeless provider agencies and agency staff have worked with the Enrollee, if any. If the Enrollee is not connected with a homeless provider agency, the CP shall immediately work to connect the Enrollee with a homeless provider agency; and c. Once the homeless provider agencies and agency staff are identified or connected to the Enrollee, conduct outreach to the homeless provider agencies to gather additional information and invite the homeless provider to participate in the Care Team and care planning for the Enrollee.

Outreach and Engagement. The Parties’ subcontract shall require that the CP develop, implement, maintain, and adhere to a protocol for outreach and engagement of CP Enrollees. Such protocol shall include the requirements in Section 2.6.C.3 of the Contract, as well as the following requirements: 1. Require the CP to attempt at least one face-to-face visit with each CP Enrollee within the first 3 calendar months of the CP Enrollee’s enrollment in the CP. 2. For each CP Enrollee who agrees to participate in the CP program, require the CP to: a. Attest that the CP has performed the outreach and activities described in Section 2.6.C.3 of the Contract and Section 1.2 of this Appendix P and obtained verbal or written agreement from the CP Enrollee to receive or continue receiving CP supports; b. Maintain a copy of the attestation and the CP Enrollee’s written agreement, or a record of the CP Enrollee’s verbal agreement, if applicable, in the CP Enrollee’s record; and c. Explain the Protected Information (PI) the CP intends to obtain, use, and share for purposes of providing CP supports; d. To the extent deemed necessary by the CP, obtain the CP Enrollee’s written authorization to the uses and disclosures of their Protected Information (PI) as necessary for providing CP supports. 3. Require the CP to notify the Contractor if the CP Enrollee declines to participate in the CP program or requests enrollment in a different CP. 4. For BH CPs only, for BH CP Enrollees the BH CP believes are experiencing homelessness or are at risk of homelessness, require the CP use the Homeless Management Information System (HMIS) or other means to: a. Confirm whether the CP Enrollee is currently experiencing or has a history of experiencing homelessness or unstable housing; b. Identify which homeless provider agencies and agency staff have worked with the CP Enrollee, if any. If the CP Enrollee is not connected with a homeless provider agency, the CP shall immediately work to connect the CP Enrollee with a homeless provider agency; and c. Once the homeless provider agencies and agency staff are identified or connected to the CP Enrollee, conduct outreach to the homeless provider agencies to gather additional information and invite the homeless provider to participate in the Care Team and care planning for the CP Enrollee.

Outreach and Engagement. The Parties’ subcontract shall require that the CP develop, implement, maintain, and adhere to a protocol for outreach and engagement of CP Enrollees. Such protocol shall include the requirements in Section 2.6.C.3 2.4.C.3 of the Contract, as well as the following requirements: 1. Require the CP to attempt at least one face-to-face visit with each CP Enrollee within the first 3 calendar months of the CP Enrollee’s enrollment in the CP. 2. For each CP Enrollee who agrees to participate in the CP program, require the CP to: a. Attest that the CP has performed the outreach and activities described in Section 2.6.C.3 2.4.C.3 of the Contract and Section 1.2 of this Appendix P G and obtained verbal or written agreement from the CP Enrollee to receive or continue receiving CP supports; b. Maintain a copy of the attestation and the CP Enrollee’s written agreement, or a record of the CP Enrollee’s verbal agreement, if applicable, in the CP Enrollee’s record; and c. Explain the Protected Information (PI) the CP intends to obtain, use, and share for purposes of providing CP supports; d. To the extent deemed necessary by the CP, obtain the CP Enrollee’s written authorization to the uses and disclosures of their Protected Information (PI) as necessary for providing CP supports. 3. Require the CP to notify the Contractor if the CP Enrollee declines to participate in the CP program or requests enrollment in a different CP. 4. For BH CPs only, for BH CP Enrollees the BH CP believes are experiencing homelessness or are at risk of homelessness, require the CP use the Homeless Management Information System (HMIS) or other means to: a. Confirm whether the CP Enrollee is currently experiencing or has a history of experiencing homelessness or unstable housing; b. Identify which homeless provider agencies and agency staff have worked with the CP Enrollee, if any. If the CP Enrollee is not connected with a homeless provider agency, the CP shall immediately work to connect the CP Enrollee with a homeless provider agency; and c. Once the homeless provider agencies and agency staff are identified or connected to the CP Enrollee, conduct outreach to the homeless provider agencies to gather additional information and invite the homeless provider to participate in the Care Team and care planning for the CP Enrollee.