PACIFIC's Interconnection Clause Samples

PACIFIC's Interconnection. Service Center (ISC) shall conform to the performance and service quality standards set forth in Attachment 17 when providing repair and maintenance to CLEC and CLEC Customers under this Agreement. 11.1. If service is provided to CLEC Customers before EBI is established between CLEC and the PACIFIC, CLEC will transmit its repair calls to the PACIFIC ISC by telephone. 11.2. ISC, and Electronic Bonding, once deployed, shall be on-line and operational and the interim interfaces described in Section 3 preceding shall be operational twenty-four (24) hours per day, seven (7) days per week. 11.3. Progress reports and status of repair efforts shall be available to CLEC through EBI. On an interim basis before implementation of EBI, PACIFIC shall provide progress reports and status of repair efforts to CLEC via an 800 number supplied by PACIFIC or via PBSM, at CLEC's option. 11.4. Within thirty (30) days after the execution of this Agreement, PACIFIC shall provide CLEC with written escalation procedures to be followed if, in CLEC's reasonable judgment, any individual trouble ticket or tickets are not resolved in a timely manner. Resolution shall be deemed untimely if delayed beyond PACIFIC's best practices for resolution of troubles reported by PACIFIC's own customers. The escalation procedures to be provided hereunder shall include names and telephone numbers of PACIFIC management personnel who are responsible for maintenance issues. 11.5. In the event PACIFIC shall fail to conform to the performance standards in Attachment 17, CLEC may request, and PACIFIC shall perform an analysis of the reason behind PACIFIC's failure to conform, and PACIFIC shall correct said cause as soon as reasonably practical, at its own expense. 11.6. Maintenance charges for premises visits by PACIFIC technicians shall be billed by CLEC to its Customer, and not by PACIFIC. All forms, business cards or other materials furnished by PACIFIC technicians to CLEC Customers will contain no brand. If the CLEC Customer is not at home when the PACIFIC technician arrives, the PACIFIC technician shall leave on the premises "not-at-home" cards that are unbranded but include a contact number for CLEC. The PACIFIC technician will not leave on the premises a PACIFIC-branded "not-at-home" card". 11.7. Dispatching of PACIFIC technicians to CLEC Customer premises shall be accomplished by PACIFIC pursuant to a request received from CLEC. 202 CATEGORY I EQUIPMENT AND/OR FACILITY FAILURES AFFECTING CUSTOMER SER...