Common use of Packet Loss Clause in Contracts

Packet Loss. PacketFabric is committed to delivering a reliable, high-performance service, free from unnecessary Packet Loss which could impact Service quality. Network Packet Loss across the PacketFabric Core Network shall be equal to or lower than the corresponding value below. Monthly Packet Loss Metric Value North America < 0.1% Europe < 0.1% Australia < 0.1% Trans-Atlantic < 0.1% Trans-Pacific < 0.1% In the event that these performance metrics cannot be met, the following table shall define the amount of credit the Customer is entitled to receive: Percent of Monthly Packet Loss Metric Exceeded SLA Credit 10% 10% of MRC 25% 20% of MRC 50% 30% of MRC 75% 40% of MRC 100% 50% of MRC *For example, 10% of .1% = .01%.

Packet Loss. PacketFabric is committed to delivering a reliable, high-performance service, free from unnecessary Packet Loss which could impact Service quality. Network Packet Loss across the PacketFabric Core Network shall be equal to or lower than the corresponding value below. Monthly Packet Loss Metric Value North America < 0.1% Europe < 0.1% Australia < 0.1% Trans-Atlantic < 0.1% Trans-Pacific < 0.1% In the event that these performance metrics cannot be met, the following table shall define the amount of credit the Customer is entitled to receive: Percent of Monthly Packet Loss Metric Exceeded SLA Credit Exceeded 10% 10% of MRC 25% 20% of MRC 50% 30% of MRC 75% 40% of MRC 100% 50% of MRC *For example, 10% of .1% = .01%.

Packet Loss. PacketFabric is committed to delivering a reliable, high-performance high­performance service, free from unnecessary Packet Loss which could impact Service quality. Network Packet Loss across the PacketFabric Core Network shall be equal to or lower than the corresponding value below. Monthly Packet Loss Metric Value North America < 0.1% Europe < 0.1% Australia < 0.1% Trans-Atlantic < 0.1% Trans-Pacific < 0.1% In the event that these performance metrics cannot be met, the following table shall define the amount of credit the Customer is entitled to receive: Percent of Monthly Packet Loss Metric Exceeded SLA Credit Exceeded 10% 10% of MRC 25% 20% of MRC 50% 30% of MRC 75% 40% of MRC 100% 50% of MRC *For example, 10% of .1% = .01%.