PAGSEGURO INTERNET LTDA. We are grateful for the opportunity and remain at your entire disposal for any clarification that may be necessary. Sincerely, /s/ Paulo Xxxxxx Nova Xxxxxxxxx Xxxxx Xxxxxx Nova Xxxxxxxxx Solution Architect The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Page: 3/15 Summary Summary 2 Confidentiality Agreement 3 Presentation 4 About UOLDIVEO 4 Portfolio of Services 5 About Multicloud 6 UOLDIVEO is Multicloud 6 UOLDIVEO’s Experience 7 Quality 8 Certifications 8 Partners 9 Clients: 9 Introduction 10 Objective 10 Allocation of resources 11 Considerations for the Proposal: 13 Responsibilities: 14 The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Confidentiality Agreement All the information contained in this document is strictly confidential and is provided for the sole purpose of technically describing UOLDIVEO solutions at the request of PAGSEGURO INTERNET LTDA, and shall not be used for any other purpose. With respect to the services described herein, if PAGSEGURO INTERNET LTDA chooses a supplier other than UOLDIVEO, or if it does not select any supplier within 15 days from the date of this proposal, PAGSEGURO INTERNET LTDA hereby agrees to return all UOLDIVEO’s exclusive and confidential information, including but not limited to this document, and will not use nor disclose this information in any way in order to gain an unfair business advantage for itself, its subsidiaries, associations or partners in any way, for future business opportunities in which it may be directly or indirectly competing with UOLDIVEO. PAGSEGURO INTERNET LTDA will not publish nor disclose this information, in whole or in part, without the prior written permission of UOLDIVEO. Many of the service and business names mentioned in this document are registered trademarks. All of them are recognized through this declaration. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Presentation About UOLDIVEO UOLDIVEO, a UOL Group company with more than 17 years of experience, has complete ITOutsourcing solutions to meet mission critical environments. It has the largest Data Center infrastructure in the country, the best and most flexible Corporate Cloud, in addition to a wide range of managed services. All supported by one of the country’s largest certified technical bodies, standardized processes and cutting edge technology that enable an IT Transformation approach aiming to deliver IT with agility, efficiency and a focus on the business. More than 3 thousand clients are served and there are 1500 employees with more than 280 international certifications. UOLDIVEO is headquartered in São Paulo with a presence in 7 Brazilian capitals. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Porfolio of Services Our portfolio is composed of complete and integrated solutions that meet the most diverse needs of IT companies, making us trusted advisors of our partners. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A About Multicloud In recent years, companies with typically digital characteristics are changing the traditional markets, providing new experiences to clients. While established companies have to deal with traditional systems, processes and methodologies, they are at the same time under pressure to adapt, innovate and be agile. Driven by the “Internet of Things” and Big Data, companies will undergo a transformation that will make the largest part of the business digital and the technological basis of this transformation is precisely Cloud Computing. But before making the decision to take workloads to the clouds it must be kept in mind that: “There is no single cloud for all applications and not every application consumes any cloud”. Therefore a Multicloud approach, where companies use clouds with different technologies and characteristics, is so important. UOLDIVEO is Multicloud At UOLDIVEO, companies can rely on the services of leading players in the public cloud market, such as AWS, Microsoft Azure, VMWare and OpenStack, as well as Private Cloud offers on OpenStack and VMWare and also Virtual Data Center with Virtustream technology. All these technologies and an extensive service layer, which starts with the analysis of the application characteristics and recommendation of appropriate cloud, to cloud use management and improvement services, make Multicloud UOLDIVEO the right way to go about the digital transformation of companies. For us, Multicloud is more than offering alternative hardware, software, infrastructure or an access panel to different public clouds. It is being close to the client in order to understand their challenges and appropriately compose a solution that meets the needs of each application, within a differentiated context of service that allows the support to grow our clients business. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A UOLDIVEO’s Experience We are the leading Brazilian IT Outsourcing company. We have a solid group with strong experience in the domestic market, experience in management of mission critical environments and high volume, in addition to robustness and agility in our operations.
Appears in 1 contract
PAGSEGURO INTERNET LTDA. We are grateful for the opportunity and remain at your entire disposal for any clarification that may be necessary. Sincerely, /s/ /S/ Paulo Xxxxxx Nova Xxxxxxxxx Xxxxx Xxxxxx Nova Xxxxxxxxx Solution Architect The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Page: 3/15 Summary Summary 2 3 Confidentiality Agreement 3 4 Presentation 4 5 About UOLDIVEO 4 5 Portfolio of Services 5 6 About Multicloud 6 7 UOLDIVEO is Multicloud 6 7 UOLDIVEO’s Experience 7 Quality 8 Certifications 8 Partners Quality: 9 Certifications: 9 Partners: 10 Clients: 9 10 Introduction 10 Objective 10 Allocation 11 Objective: 11 Preliminary Instructions: 12 Management of resources 11 WAF (Web Application Firewall) 13 Considerations for the WAF Management Service: 13 Details of the WAF Management service: 13 Considerations for the Proposal: 13 14 Responsibilities: 14 The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx 15 EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Confidentiality Agreement All the information contained in this document is strictly confidential and is provided for the sole purpose of technically describing UOLDIVEO solutions at the request of PAGSEGURO INTERNET LTDA, and shall not be used for any other purpose. With respect to the services described herein, if PAGSEGURO INTERNET LTDA chooses a supplier other than UOLDIVEO, or if it does not select any supplier within 15 days from the date of this proposal, PAGSEGURO INTERNET LTDA hereby agrees to return all UOLDIVEO’s exclusive and confidential information, including but not limited to this document, and will not use nor disclose this information in any way in order to gain an unfair business advantage for itself, its subsidiaries, associations or partners in any way, for future business opportunities in which it may be directly or indirectly competing with UOLDIVEO. PAGSEGURO INTERNET LTDA will not publish nor disclose this information, in whole or in part, without the prior written permission of UOLDIVEO. Many of the service and business names mentioned in this document are registered trademarks. All of them are recognized through this declaration. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Presentation About UOLDIVEO UOLDIVEO, a UOL Group company with more than 17 years of experience, has complete ITOutsourcing IT Outsourcing solutions to meet mission critical environments. It has the largest Data Center infrastructure in the country, the best and most flexible Corporate Cloud, in addition to a wide range of managed services. All supported by one of the country’s largest certified technical bodies, standardized processes and cutting edge technology that enable an IT Transformation approach aiming to deliver IT with agilityspeed, efficiency and a focus on the business. More There are more than 3 thousand clients are served and there are 1500 employees with more than 280 international certifications. UOLDIVEO is headquartered in São Paulo with a presence in 7 Brazilian capitals. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Porfolio Portfolio of Services Our portfolio is composed of complete and integrated solutions that meet the most diverse needs of IT companies, making us trusted advisors of our partners. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A About Multicloud In recent years, companies with typically digital characteristics are changing the traditional markets, providing new experiences to for clients. While established companies have to deal with traditional systems, processes and methodologies, they are at the same time under pressure to adapt, innovate be innovative and be agile. Driven by the “Internet of Things” and Big Data, companies will undergo a transformation that will make the largest part of the business digital and the technological basis of this transformation is precisely Cloud Computing. But before making the decision to take workloads to the clouds it must be kept in mind that: “There is no single cloud for all applications and not every application consumes any cloud”. Therefore ” Therefore, a Multicloud approach, where companies use clouds with different technologies and characteristics, is so important. UOLDIVEO is Multicloud At UOLDIVEO, companies can rely on the services of leading players in the public cloud market, such as AWS, Microsoft Azure, VMWare and OpenStack, as well as Private Cloud offers on OpenStack and VMWare and also Virtual Data Center with Virtustream technology. All these technologies and an extensive service layer, which starts with the analysis of the application characteristics and recommendation of the appropriate cloud, up to cloud use management and improvement services, make UOLDIVEO Multicloud UOLDIVEO the right way to go about the digital transformation of companies. For us, Multicloud is more than offering alternative hardware, software, infrastructure or an access panel to different public clouds. It is being close to the client in order to understand their its challenges and appropriately compose form a solution that meets the needs of each application, within a differentiated service context of service that allows the support to grow our clients business. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A UOLDIVEO’s Experience We are the leading Brazilian IT Outsourcing company. We have a solid group with strong experience in the domestic market, experience in management of mission critical environments and high volume, in addition to robustness and agility in our operations.
Appears in 1 contract
PAGSEGURO INTERNET LTDA. We are grateful for the opportunity and remain at your entire disposal for any clarification that may be necessary. Sincerely, /s/ Paulo Xxxxxx Nova Xxxxxxxxx Xxxxx Xxxxxx Nova Xxxxxxxxx Solution Architect The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Page: 3/15 Summary Table of Contents Page Summary 2 3 Confidentiality Agreement 3 4 Presentation 4 5 About UOLDIVEO 4 5 Portfolio of Services 5 6 About Multicloud 6 7 UOLDIVEO is Multicloud 6 7 UOLDIVEO’s Experience 7 8 Quality 8 9 Certifications 8 9 Partners 9 10 Clients: 9 10 Introduction 10 11 Objective 10 Allocation 11 Preliminary Instructions: 12 Management Services 12 Data storage management (Storage): 12 Storage Area Network (SAN) Management: 13 Backup management: 13 Management of computational resources 11 (Virtualization): 15 Network management: 16 Security equipment management (Firewalls and Load balancers) 18 Place of the Provision of management Services: 18 UOLDIVEO Customer Service and Service Management: 18 UOLDIVEO Service Desk: 18 UOLDIVEO Operation: 19 Basic Volumetric Analysis of Service 25 Regular Deliverables 26 Exceptions 27 Considerations for the Proposal: 13 27 Responsibilities: 14 The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo 28 Annex – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx SLA (Service Level Agreements): 29 EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Confidentiality Agreement All the information contained in this document is strictly confidential and is provided for the sole purpose of technically describing UOLDIVEO solutions at the request of PAGSEGURO INTERNET LTDA, and shall not be used for any other purpose. With respect to the services described herein, if PAGSEGURO INTERNET LTDA chooses a supplier other than UOLDIVEO, or if it does not select any supplier within 15 days from the date of this proposal, PAGSEGURO INTERNET LTDA hereby agrees to return all UOLDIVEO’s exclusive and confidential information, including but not limited to this document, and will not use nor disclose this information in any way in order to gain an unfair business advantage for itself, its subsidiaries, associations or partners in any way, for future business opportunities in which it may be directly or indirectly competing with UOLDIVEO. PAGSEGURO INTERNET LTDA will not publish nor disclose this information, in whole or in part, without the prior written permission of UOLDIVEO. Many of the service and business names mentioned in this document are registered trademarks. All of them are recognized through this declaration. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Presentation About UOLDIVEO UOLDIVEO, a UOL Group company with more than 17 years of experience, has complete ITOutsourcing IT Outsourcing solutions to meet mission critical environments. It has the largest Data Center infrastructure in the country, the best and most flexible Corporate Cloud, in addition to a wide range of managed services. All supported by one of the country’s largest certified technical bodies, standardized processes and cutting edge technology that enable an IT Transformation approach aiming to deliver IT with agility, efficiency and a focus on the business. More than 3 thousand clients are served and there are 1500 employees with more than 280 international certifications. UOLDIVEO is headquartered in São Paulo with a presence in 7 Brazilian capitals. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Porfolio Portfolio of Services Our portfolio is composed of complete and integrated solutions that meet the most diverse needs of IT companies, making us trusted advisors of our partners. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A About Multicloud In recent years, companies with typically digital characteristics are changing the traditional markets, providing new experiences to clients. While established companies have to deal with traditional systems, processes and methodologies, they are at the same time under pressure to adapt, innovate and be agile. Driven by the “Internet of Things” and Big Data, companies will undergo a transformation that will make the largest part of the business digital and the technological basis of this transformation is precisely Cloud Computing. But before making the decision to take workloads to the clouds it must be kept in mind that: “There is no single cloud for all applications and not every application consumes any cloud”. ” Therefore a Multicloud approach, where companies use clouds with different technologies and characteristics, is so important. UOLDIVEO is Multicloud At UOLDIVEO, companies can rely on the services of leading players in the public cloud market, such as AWS, Microsoft Azure, VMWare and OpenStack, as well as Private Cloud offers on OpenStack and VMWare and also Virtual Data Center with Virtustream technology. All these technologies and an extensive service layer, which starts with the analysis of the application characteristics and recommendation of appropriate cloud, to cloud use management and improvement services, make Multicloud UOLDIVEO the right way to go about the digital transformation of companies. For us, Multicloud is more than offering alternative hardware, software, infrastructure or an access panel to different public clouds. It is being close to the client in order to understand their challenges and appropriately compose a solution that meets the needs of each application, within a differentiated context of service that allows the support to grow our clients business. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A UOLDIVEO’s Experience We are the leading Brazilian IT Outsourcing company. We have a solid group with strong experience in the domestic market, experience in management of mission critical environments and high volume, in addition to robustness and agility in our operations.
Appears in 1 contract
PAGSEGURO INTERNET LTDA. We are grateful for the opportunity and remain at your entire disposal for any clarification that may be necessary. Sincerely, /s/ /S/ Paulo Xxxxxx Nova Xxxxxxxxx Xxxxx Xxxxxx Nova Xxxxxxxxx Solution Architect The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Page: 3/15 Summary Summary 2 3 Confidentiality Agreement 3 4 Presentation 4 5 About UOLDIVEO 4 5 Portfolio of Services 5 6 About Multicloud 6 7 UOLDIVEO is Multicloud 6 7 UOLDIVEO’s Experience 7 8 Quality 8 9 Certifications 8 Partners 9 Partners: 10 Clients: 9 10 Introduction 10 11 Objective 10 Allocation 11 Preliminary Instructions: 12 Payment means management services 13 Monitoring means of resources 11 payment – BPAG 13 Characteristics of the Monitoring Service 13 Issue and Receipt of SAAS electronic Invoices 20 Issue of electronic Invoice 20 Receipt of electronic Invoice 22 Premises and Restrictions – Issue and Receipt 24 Responsibilities 24 Service Level Commitment 26 Considerations for the Proposal: 13 28 Responsibilities: 14 The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx 29 EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Confidentiality Agreement All the information contained in this document is strictly confidential and is provided for the sole purpose of technically describing UOLDIVEO solutions at the request of PAGSEGURO INTERNET LTDA, and shall not be used for any other purpose. With respect to the services described herein, if PAGSEGURO INTERNET LTDA chooses a supplier other than UOLDIVEO, or if it does not select any supplier within 15 days from the date of this proposal, PAGSEGURO INTERNET LTDA hereby agrees to return all UOLDIVEO’s exclusive and confidential information, including but not limited to this document, and will not use nor disclose this information in any way in order to gain an unfair business advantage for itself, its subsidiaries, associations or partners in any way, for future business opportunities in which it may be directly or indirectly competing with UOLDIVEO. PAGSEGURO INTERNET LTDA will not publish nor disclose this information, in whole or in part, without the prior written permission of UOLDIVEO. Many of the service and business names mentioned in this document are registered trademarks. All of them are recognized through this declaration. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Presentation About UOLDIVEO UOLDIVEO, a UOL Group company with more than 17 years of experience, has complete ITOutsourcing IT Outsourcing solutions to meet mission critical environments. It has the largest Data Center infrastructure in the country, the best and most flexible Corporate Cloud, in addition to a wide range of managed services. All supported by one of the country’s largest certified technical bodies, standardized processes and cutting edge technology that enable an IT Transformation approach aiming to deliver IT with agilityspeed, efficiency and a focus on the business. More There are more than 3 thousand clients are served and there are 1500 employees with more than 280 international certifications. UOLDIVEO is headquartered in São Paulo with a presence in 7 Brazilian capitals. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Porfolio Portfolio of Services Our portfolio is composed of complete and integrated solutions that meet the most diverse needs of IT companies, making us trusted advisors of our partners. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A About Multicloud In recent years, companies with typically digital characteristics are changing the traditional markets, providing new experiences to for clients. While established companies have to deal with traditional systems, processes and methodologies, they are at the same time under pressure to adapt, innovate be innovative and be agile. Driven by the “Internet of Things” and Big Data, companies will undergo a transformation that will make the largest part of the business digital and the technological basis of this transformation is precisely Cloud Computing. But before making the decision to take workloads to the clouds it must be kept in mind that: “There is no single cloud for all applications and not every application consumes any cloud”. Therefore ” Therefore, a Multicloud approach, where companies use clouds with different technologies and characteristics, is so important. UOLDIVEO is Multicloud At UOLDIVEO, companies can rely on the services of leading players in the public cloud market, such as AWS, Microsoft Azure, VMWare and OpenStack, as well as Private Cloud offers on OpenStack and VMWare and also Virtual Data Center with Virtustream technology. All these technologies and an extensive service layer, which starts with the analysis of the application characteristics and recommendation of the appropriate cloud, up to cloud use management and improvement services, make UOLDIVEO Multicloud UOLDIVEO the right way to go about the digital transformation of companies. For us, Multicloud is more than offering alternative hardware, software, infrastructure or an access panel to different public clouds. It is being close to the client customer in order to understand their challenges and appropriately compose form a solution that meets the needs of each application, within a differentiated service context of service that allows the support to grow our clients business. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A UOLDIVEO’s Experience We are the leading Brazilian IT Outsourcing company. We have a solid group with strong experience in the domestic market, experience in management of mission critical environments and high volume, in addition to robustness and agility speed in our operations.
Appears in 1 contract
PAGSEGURO INTERNET LTDA. We are grateful for the opportunity and remain at your entire disposal for any clarification that may be necessary. Sincerely, /s/ Paulo Xxxxxx Nova Xxxxxxxxx Xxxxx Xxxxxx Nova Xxxxxxxxx Solution Architect The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – Paulo-SP. CEP 04530-030 030. xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087UOLDIVEO-OPT-17/21629-A Page: 3/15 3/32 Summary Summary 2 3 Confidentiality Agreement 3 5 Presentation 4 6 About UOLDIVEO 4 6 Portfolio of Services 5 7 About Multicloud 6 8 UOLDIVEO is Multicloud 6 8 UOLDIVEO’s Experience 7 9 Quality 8 10 Certifications 8 10 Partners 9 11 Clients: 9 11 Introduction 10 12 Objective 10 Allocation of resources 11 12 Preliminary Instructions: 13 Dynatrace RUXIT licensing service 13 Considerations for the Dynatrace RUXIT Licensing Service 13 Datacenter hosting service 13 UOLDIVEO SCALE STORAGE 13 Considerations for the Proposal: 13 15 Responsibilities: 14 16 Annex – SLA (Service Level Agreements): 17 Annex – Datacenter Hosting Service 18 UOLDIVEO SCALE BACKUP: 18 The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – Paulo-SP. CEP 04530-030 030. xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO-OPT-17/21629-A UOLDIVEO FILESYSTEM SCALE BACKUP: 18 UOLDIVEO APPLICATION SCALE BACKUP: 18 Characteristics: 19 Service Levels: 21 Validation of contracted franchise: 22 Annex – OPT -17/21087Infrastrucutre: Tamboré UOLDIVEO Data Center 23 General Aspects: 23 Redundant Electrical Energy System: 23 Redundant climatization system: 24 Fire detection and prevention system: 26 Physical Security: 26 Monitoring Center: 27 Annex – Infrastructure: Glete UOLDIVEO Data Center 27 General Aspects: 27 Access Control System: 28 Fire Detection and Fighting System: 29 Physical Infrastrucutre for Racks and Cages: 29 Electrical System: 30 Refrigeration System: 31 Monitoring Center: 32 The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. Xxx Xxxxxxx Xxxxxx 000. São Paulo-SP. CEP 04530-030. xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO-OPT-17/21629-A Confidentiality Agreement All the information contained in this document is strictly confidential and is provided for the sole purpose of technically describing UOLDIVEO solutions at the request of PAGSEGURO INTERNET LTDA, and shall not be used for any other purpose. With respect to the services described herein, if PAGSEGURO INTERNET LTDA chooses a supplier other than UOLDIVEO, or if it does not select any supplier within 15 days from the date of this proposal, PAGSEGURO INTERNET LTDA hereby agrees to return all UOLDIVEO’s exclusive and confidential information, including but not limited to this document, and will not use nor disclose this information in any way in order to gain an unfair business advantage for itself, its subsidiaries, associations or partners in any way, for future business opportunities in which it may be directly or indirectly competing with UOLDIVEO. PAGSEGURO INTERNET LTDA will not publish nor disclose this information, in whole or in part, without the prior written permission of UOLDIVEO. Many of the service and business names mentioned in this document are registered trademarks. All of them are recognized through this declaration. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – Paulo-SP. CEP 04530-030 030. xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087UOLDIVEO-OPT-17/21629-A Presentation About UOLDIVEO UOLDIVEO, a UOL Group company with more than 17 years of experience, has complete ITOutsourcing IT Outsourcing solutions to meet mission critical environments. It has the largest Data Center infrastructure in the country, the best and most flexible Corporate Cloud, in addition to a wide range of managed services. All supported by one of the country’s largest certified technical bodies, standardized processes and cutting edge technology that enable an IT Transformation approach aiming to deliver IT with agilityspeed, efficiency and a focus on the business. More There are more than 3 thousand clients are served and there are 1500 employees with more than 280 international certifications. UOLDIVEO is headquartered in São Paulo with a presence in 7 Brazilian capitals. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – Paulo-SP. CEP 04530-030 030. xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087UOLDIVEO-OPT-17/21629-A Porfolio Portfolio of Services Our portfolio is composed of complete and integrated solutions that meet the most diverse needs of IT companies, making us trusted advisors of our partners. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – Paulo-SP. CEP 04530-030 030. xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087UOLDIVEO-OPT-17/21629-A About Multicloud In recent years, companies with typically digital characteristics are changing the traditional markets, providing new experiences to for clients. While established companies have to deal with traditional systems, processes and methodologies, they are at the same time under pressure to adapt, innovate be innovative and be agile. Driven by the “Internet of Things” and Big Data, companies will undergo a transformation that will make the largest part of the business digital and the technological basis of this transformation is precisely Cloud Computing. But before making the decision to take workloads to the clouds it must be kept in mind that: “There is no single cloud for all applications and not every application consumes any cloud”. Therefore ” Therefore, a Multicloud approach, where companies use clouds with different technologies and characteristics, is so important. UOLDIVEO is Multicloud At UOLDIVEO, companies can rely on the services of leading players in the public cloud market, such as AWS, Microsoft Azure, VMWare and OpenStack, as well as Private Cloud offers on OpenStack and VMWare and also Virtual Data Center with Virtustream technology. All these technologies and an extensive service layer, which starts with the analysis of the application characteristics and recommendation of the appropriate cloud, up to cloud use management and improvement services, make UOLDIVEO Multicloud UOLDIVEO the right way to go about the digital transformation of companies. For us, Multicloud is more than offering alternative hardware, software, infrastructure or an access panel to different public clouds. It is being close to the client in order to understand their challenges and appropriately compose form a solution that meets the needs of each application, within a differentiated service context of service that allows the support to grow our clients business. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – Paulo-SP. CEP 04530-030 030. xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087UOLDIVEO-OPT-17/21629-A UOLDIVEO’s Experience We are the leading Brazilian IT Outsourcing company. We have a solid group with strong experience in the domestic market, experience in management of mission critical environments and high volume, in addition to robustness and agility speed in our operations.
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PAGSEGURO INTERNET LTDA. We are grateful for the opportunity and remain at your entire disposal for any clarification that may be necessary. Sincerely, /s/ /S/ Paulo Xxxxxx Nova Xxxxxxxxx Xxxxx Xxxxxx Nova Xxxxxxxxx Solution Architect The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Page: 3/15 Summary Summary 2 3 Confidentiality Agreement 3 4 Presentation 4 5 About UOLDIVEO 4 5 Portfolio of Services 5 6 About Multicloud 6 7 UOLDIVEO is Multicloud 6 7 UOLDIVEO’s Experience 7 8 Quality 8 9 Certifications 8 Partners 9 Partners: 10 Clients: 9 10 Introduction 10 Objective 10 Allocation 11 Objective: 11 Preliminary Instructions: 12 Managed security services 13 Brand Protection 13 Considerations for the Brand Protection service: 14 Details of resources 11 the Brand Protection service: 14 General View: 00 Xxxxxx xx Xxxxxxxxxxxxx MSS: 17 Processes: 18 Schedule of Activities: 18 Security Hotline: 18 Considerations for the Proposal: 13 20 Responsibilities: 14 The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx 21 EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Confidentiality Agreement All the information contained in this document is strictly confidential and is provided for the sole purpose of technically describing UOLDIVEO solutions at the request of PAGSEGURO INTERNET LTDA, and shall not be used for any other purpose. With respect to the services described herein, if PAGSEGURO INTERNET LTDA chooses a supplier other than UOLDIVEO, or if it does not select any supplier within 15 days from the date of this proposal, PAGSEGURO INTERNET LTDA hereby agrees to return all UOLDIVEO’s exclusive and confidential information, including but not limited to this document, and will not use nor disclose this information in any way in order to gain an unfair business advantage for itself, its subsidiaries, associations or partners in any way, for future business opportunities in which it may be directly or indirectly competing with UOLDIVEO. PAGSEGURO INTERNET LTDA will not publish nor disclose this information, in whole or in part, without the prior written permission of UOLDIVEO. Many of the service and business names mentioned in this document are registered trademarks. All of them are recognized through this declaration. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Presentation About UOLDIVEO UOLDIVEO, a UOL Group company with more than 17 years of experience, has complete ITOutsourcing IT Outsourcing solutions to meet mission critical environments. It has the largest Data Center infrastructure in the country, the best and most flexible Corporate Cloud, in addition to a wide range of managed services. All supported by one of the country’s largest certified technical bodies, standardized processes and cutting edge technology that enable an IT Transformation approach aiming to deliver IT with agilityspeed, efficiency and a focus on the business. More There are more than 3 thousand clients are served and there are 1500 employees with more than 280 international certifications. UOLDIVEO is headquartered in São Paulo with a presence in 7 Brazilian capitals. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Porfolio Portfolio of Services Our portfolio is composed of complete and integrated solutions that meet the most diverse needs of IT companies, making us trusted advisors of our partners. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A About Multicloud In recent years, companies with typically digital characteristics are changing the traditional markets, providing new experiences to for clients. While established companies have to deal with traditional systems, processes and methodologies, they are at the same time under pressure to adapt, innovate be innovative and be agile. Driven by the “Internet of Things” and Big Data, companies will undergo a transformation that will make the largest part of the business digital and the technological basis of this transformation is precisely Cloud Computing. But before making the decision to take workloads to the clouds it must be kept in mind that: “There is no single cloud for all applications and not every application consumes any cloud”. Therefore ” Therefore, a Multicloud approach, where companies use clouds with different technologies and characteristics, is so important. UOLDIVEO is Multicloud At UOLDIVEO, companies can rely on the services of leading players in the public cloud market, such as AWS, Microsoft Azure, VMWare and OpenStack, as well as Private Cloud offers on OpenStack and VMWare and also Virtual Data Center with Virtustream technology. All these technologies and an extensive service layer, which starts with the analysis of the application characteristics and recommendation of the appropriate cloud, up to cloud use management and improvement services, make UOLDIVEO Multicloud UOLDIVEO the right way to go about the digital transformation of companies. For us, Multicloud is more than offering alternative hardware, software, infrastructure or an access panel to different public clouds. It is being close to the client in order to understand their its challenges and appropriately compose form a solution that meets the needs of each application, within a differentiated service context of service that allows the support to grow our clients business. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A UOLDIVEO’s Experience We are the leading Brazilian IT Outsourcing company. We have a solid group with strong experience in the domestic market, experience in management of mission critical environments and high volume, in addition to robustness and agility in our operations.
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PAGSEGURO INTERNET LTDA. We are grateful for the opportunity and remain at your entire disposal for any clarification that may be necessary. Sincerely, /s/ Paulo Xxxxxx Nova Xxxxxxxxx Xxxxx Xxxxxx Nova Xxxxxxxxx Solution Architect The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Page: 3/15 Summary Summary 2 3 Confidentiality Agreement 3 5 Presentation 4 6 About UOLDIVEO 4 6 Portfolio of Services 5 7 About Multicloud 6 8 UOLDIVEO is Multicloud 6 8 UOLDIVEO’s Experience 7 9 Quality 8 10 Certifications 8 10 Partners 9 11 Clients: 9 11 Introduction 10 12 Objective 10 Allocation 12 Managed infrastructure service - Colocation 12 Preliminary Instructions: 12 Elements of resources 11 the Colocation Solution: 13 Glete Datacenter: 13 Provision of Access to the Internet 13 UOLDIVEO Flat: 13 Cross-Connections: 13 Data Center Services: 13 Colocation: 13 Description of the UOLDIVEO Colocation Service: 13 EXECUTION VERSION Infrastrucutre Management: 14 Event Detection: 14 Monitoring and Management of IP Connection: 15 Monitoring and Management of the Infrastructure: 15 Considerations for the Proposalmanaged infrastructre services Proposal - Colocation: 13 Responsibilities16 Responsabilidades: 14 The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo 18 Annex – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx SLA (Service Level Agreements): 19 Annex – Connectivity 20 Annex – Infrastructure: Glete UOLDIVEO Data Center 22 EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Confidentiality Agreement All the information contained in this document is strictly confidential and is provided for the sole purpose of technically describing UOLDIVEO solutions at the request of PAGSEGURO INTERNET LTDA, and shall not be used for any other purpose. With respect to the services described herein, if PAGSEGURO INTERNET LTDA chooses a supplier other than UOLDIVEO, or if it does not select any supplier within 15 days from the date of this proposal, PAGSEGURO INTERNET LTDA hereby agrees to return all UOLDIVEO’s exclusive and confidential information, including but not limited to this document, and will not use nor disclose this information in any way in order to gain an unfair business advantage for itself, its subsidiaries, associations or partners in any way, for future business opportunities in which it may be directly or indirectly competing with UOLDIVEO. PAGSEGURO INTERNET LTDA will not publish nor disclose this information, in whole or in part, without the prior written permission of UOLDIVEO. Many of the service and business names mentioned in this document are registered trademarks. All of them are recognized through this declaration. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Presentation About UOLDIVEO UOLDIVEO, a UOL Group company with more than 17 years of experience, has complete ITOutsourcing IT Outsourcing solutions to meet mission critical environments. It has the largest Data Center infrastructure in the country, the best and most flexible Corporate Cloud, in addition to a wide range of managed services. All supported by one of the country’s largest certified technical bodies, standardized processes and cutting edge technology that enable an IT Transformation approach aiming to deliver IT with agilityspeed, efficiency and a focus on the business. More There are more than 3 thousand clients are served and there are 1500 employees with more than 280 international certifications. UOLDIVEO is headquartered in São Paulo with a presence in 7 Brazilian capitals. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A Porfolio Portfolio of Services Our portfolio is composed of complete and integrated solutions that meet the most diverse needs of IT companies, making us trusted advisors of our partners. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A About Multicloud In recent years, companies with typically digital characteristics are changing the traditional markets, providing new experiences to for clients. While established companies have to deal with traditional systems, processes and methodologies, they are at the same time under pressure to adapt, innovate be innovative and be agile. Driven by the “Internet of Things” and Big Data, companies will undergo a transformation that will make the largest part of the business digital and the technological basis of this transformation is precisely Cloud Computing. But before making the decision to take workloads to the clouds it must be kept in mind that: “There is no single cloud for all applications and not every application consumes any cloud”. Therefore ” Therefore, a Multicloud approach, where companies use clouds with different technologies and characteristics, is so important. UOLDIVEO is Multicloud At UOLDIVEO, companies can rely on the services of leading players in the public cloud market, such as AWS, Microsoft Azure, VMWare and OpenStack, as well as Private Cloud offers on OpenStack and VMWare VMW are and also Virtual Data Center with Virtustream technology. All these technologies and an extensive service layer, which starts with the analysis of the application characteristics and recommendation of the appropriate cloud, up to cloud use management and improvement services, make UOLDIVEO Multicloud UOLDIVEO the right way to go about the digital transformation of companies. For us, Multicloud is more than offering alternative hardware, software, infrastructure or an access panel to different public clouds. It is being close to the client in order to understand their its challenges and appropriately compose form a solution that meets the needs of each application, within a differentiated service context of service that allows the support to grow our clients business. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. SPDOCS01/33935.1 Xxx Xxxxxxx Xxxxxx 000. São Paulo – SP. CEP 04530-030 xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO – OPT -17/21087-A UOLDIVEO’s Experience We are the leading Brazilian IT Outsourcing company. We have a solid group with strong experience in the domestic market, experience in management of mission critical environments and high volume, in addition to robustness and agility speed in our operations.
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