Participant Feedback. Shelter Providers must establish a participant feedback policy and develop a feedback process that provides for ongoing opportunities for participants to voice opinions and provide feedback confidentially to the person in charge of the shelter operations on program operations and programming, including participant guidelines. Methods for receiving participant feedback can include exit interviews, surveys, focus groups and program meetings. Shelter Providers must solicit participant feedback annually and utilize the feedback to assess program operation changes to better support and meet the needs of the participants. A report must be created which summarizes feedback and any changes being implemented based on feedback.
Appears in 16 contracts
Samples: Contract Ma 017 22011908 for Yale Navigation Center Shelter Operations and Services, Memorandum of Understanding, Contract for Homeless Bridge Housing Services
