Participant Satisfaction Survey Report. The Contractor shall annually survey a sample of Participants using Plan services to verify satisfaction levels relating to the Contractor's customer service unit and other related services and to gauge satisfaction with the Plan. The Contractor will provide a copy of the survey instrument and results to the Department. The survey instrument and results reporting format shall be prescribed or otherwise approved in advance by the Department.
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Samples: Group Dental Insurance Contract, Group Dental Insurance Contract, Group Dental Insurance Contract
Participant Satisfaction Survey Report. The Contractor shall annually survey a sample of Participants using Plan services to verify satisfaction levels relating to the ContractorContractor 's customer service unit and other related services and to gauge satisfaction with the Plan. The Contractor will provide a copy of the survey instrument and results to the Department. The survey instrument and results reporting format shall be prescribed or otherwise approved in advance by the Department.
Appears in 1 contract
