Common use of Patient Rights Clause in Contracts

Patient Rights. The Contractor, or any delegate performing the covenants of the Contractor pursuant to the terms of this Agreement, shall adopt and post in a conspicuous place a written policy on patient’s rights in accordance with Title 22, Division 5, Chapter 1, Article 7, Sections 70707 of the California Code of Regulations and the Welfare and Institutions Code, Division 5, Part 1, Chapter 2, Article 7, Section 5325.1. A. Contractor will comply with applicable laws and regulations for the Beneficiary Problem Resolution Processes in accordance with Title 42, Code of Federal Regulations (CFR), Chapter IV, Subchapter C, Part 438, Subpart F, “ Beneficiary Problem Resolution Processes,” and the Medi-Cal Specialty Mental Health Services Consolidation waiver renewal request as approved by the Centers for Medicare and Medicaid Services on April 24, 2003 and August 22, 2003, that enable beneficiaries to resolve concerns or complaints about any specialty mental health service-related issue. B. Contractor’s beneficiary problem resolution processes shall also comply with the State Contracts. C. Informal complaints by beneficiaries with regard to Contractor’s rendering of services pursuant to this Agreement may also be investigated by the County’s or Contractor’s Patients Rights Advocate or Quality Improvement Program. D. Contractor shall distribute the following informational materials to all clients entering the County mental health system at the time of intake. These informational materials are available at website ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/health-human- services/community-health/alcohol-drug-and-mental-health/provider-information. 1. State DMH Beneficiary Handbook describing services, beneficiary rights, grievance/appeal process, advance directives, and general access related information. 2. EPSDT notification to all Medi-Cal beneficiaries as required by the State Department Mental Health (DMH) Letter number 01-07. 3. Therapeutic Behavioral Services (TBS) notification to all eligible members of the class as required by the State Department of Mental Health (DMH) Letter number 01-07.

Patient Rights. The Contractor, or any delegate performing the covenants of the Contractor pursuant to the terms of this Agreement, shall adopt and post in a conspicuous place a written policy on patient’s rights in accordance with Title 22, Division 5, Chapter 1, Article 7, Sections 70707 of the California Code of Regulations and the Welfare and Institutions Code, Division 5, Part 1, Chapter 2, Article 7, Section 5325.1. A. Contractor will comply with applicable laws and regulations for the Beneficiary Problem Resolution Processes in accordance with Title 42, Code of Federal Regulations (CFR), Chapter IV, Subchapter C, Part 438, Subpart F, “ Beneficiary Problem Resolution Processes,” and the Medi-Cal Specialty Mental Health Services Consolidation waiver renewal request as approved by the Centers for Medicare and Medicaid Services on April 24, 2003 and August 22, 2003, that enable beneficiaries to resolve concerns or complaints about any specialty mental health service-related issue. B. Contractor’s beneficiary problem resolution processes shall also comply with the State Contracts. C. Informal complaints by beneficiaries with regard to Contractor’s rendering of services pursuant to this Agreement may also be investigated by the County’s or Contractor’s Patients Rights Advocate or Quality Improvement Program. D. Contractor shall distribute the following informational materials to all clients entering the County mental health system at the time of intake. These informational materials are available at website ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/health-human- services/community-health/alcohol-drug-and-mental-health/provider-information/Index.aspx?page=1866. 1. State DMH Beneficiary Handbook describing services, beneficiary rights, grievance/appeal process, advance directives, and general access related information. 2. EPSDT notification to all Medi-Cal beneficiaries as required by the State Department Mental Health (DMH) Letter number 01-07. 3. Therapeutic Behavioral Services (TBS) notification to all eligible members of the class as required by the State Department of Mental Health (DMH) Letter number 01-07.

Patient Rights. A. The Contractor, or any delegate performing the covenants of the Contractor pursuant to the terms of this Agreement, shall adopt and post in a conspicuous place a written policy on patient’s rights in accordance with Title 22, Division 5, Chapter 1, Article 7, Sections 70707 of the California Code of Regulations and the Welfare and Institutions Code, Division 5, Part 1, Chapter 2, Article 7, Section 5325.1. A. B. Contractor will comply with applicable laws and regulations for the Beneficiary Problem Resolution Processes in accordance with Title 42, Code of Federal Regulations (CFRC.F.R), Chapter IV, Subchapter C, Part 438, Subpart F, “ Beneficiary Problem Resolution Processes,” and the Medi-Cal Specialty Mental Health Services Consolidation waiver renewal request as approved by the Centers for Medicare and Medicaid Services on April 24, 2003 and August 22, 2003, that enable beneficiaries to resolve concerns or complaints about any specialty mental health service-service- related issue. B. C. Contractor’s beneficiary problem resolution processes shall also comply with the State Contracts. C. D. Informal complaints by beneficiaries with regard to Contractor’s rendering of services pursuant to this Agreement may also be investigated by the County’s or Contractor’s Patients Rights Advocate or Quality Improvement Program. D. E. Contractor shall distribute the following informational materials to all clients entering the County mental health system at the time of intake. These informational materials are available at website ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/health-human- human-services/communityadult-healthaging/alcoholprovider-drugcommunity- partner-and-mental-healthinformation/provider-information. 1. State DMH Beneficiary Handbook describing services, beneficiary rights, grievance/appeal process, advance directives, and general access related information. 2. If applicable, EPSDT notification to all Medi-Cal beneficiaries as required by the State Department Mental Health (DMH) Letter number 01-07. 3. Therapeutic Behavioral Services (TBS) notification to all eligible members of the class as required by the State Department of Mental Health (DMH) Letter number 01-07.

Patient Rights. The Contractor, or any delegate performing the covenants of the Contractor pursuant to the terms of this Agreement, shall adopt and post in a conspicuous place a written policy on patient’s rights in accordance with Title 22, Division 5, Chapter 1, Article 7, Sections 70707 of the California Code of Regulations and the Welfare and Institutions Code, Division 5, Part 1, Chapter 2, Article 7, Section 5325.1. A. Contractor will comply with applicable laws and regulations for the Beneficiary Problem Resolution Processes in accordance with Title 42, Code of Federal Regulations (CFR), Chapter IV, Subchapter C, Part 438, Subpart F, “ Beneficiary Problem Resolution Processes,” and the Medi-Cal Specialty Mental Health Services Consolidation waiver renewal request as approved by the Centers for Medicare and Medicaid Services on April 24, 2003 and August 22, 2003, that enable beneficiaries to resolve concerns or complaints about any specialty mental health service-related issue. B. Contractor’s beneficiary problem resolution processes shall also comply with the State Contracts. C. Informal complaints by beneficiaries with regard to Contractor’s rendering of services pursuant to this Agreement may also be investigated by the County’s or Contractor’s Patients Patients’ Rights Advocate or Quality Improvement Program. D. Contractor shall distribute the following informational materials to all clients entering the County mental health system at the time of intake. These informational materials are available at website ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/health-human- services/adult-aging/provider-community-health/alcoholpartner-drug-and-mental-healthinformation/provider-information. In the event that the informational materials cannot be located online, Contractor shall contact the County’s Quality Improvement Program regarding same. 1. State DMH Beneficiary Handbook describing services, beneficiary rights, grievance/appeal process, advance directives, and general access related information. 2. EPSDT notification to all Medi-Cal beneficiaries as required by the State Department Mental Health (DMH) Letter number 01-07. 3. Therapeutic Behavioral Services (TBS) notification to all eligible members of the class as required by the State Department of Mental Health (DMH) Letter number 01-07.

Patient Rights. The Contractor, or any delegate performing the covenants of the Contractor pursuant to the terms of this Agreement, shall adopt and post in a conspicuous place a written policy on patient’s rights in accordance with Title 22, Division 5, Chapter 1, Article 7, Sections 70707 of the California Code of Regulations and the Welfare and Institutions Code, Division 5, Part 1, Chapter 2, Article 7, Section 5325.1. A. Contractor will comply with applicable laws and regulations for the Beneficiary Problem Resolution Processes in accordance with Title 42, Code of Federal Regulations (CFR), Chapter IV, Subchapter C, Part 438, Subpart F, “ Beneficiary Problem Resolution Processes,” and the Medi-Cal Specialty Mental Health Services Consolidation waiver renewal request as approved by the Centers for Medicare and Medicaid Services on April 24, 2003 and August 22, 2003, that enable beneficiaries to resolve concerns or complaints about any specialty mental health service-related issue. B. Contractor’s beneficiary problem resolution processes shall also comply with the State Contracts. C. Informal complaints by beneficiaries with regard to Contractor’s rendering of services pursuant to this Agreement may also be investigated by the County’s or Contractor’s Patients Rights Advocate or Quality Improvement Program. D. Contractor shall distribute the following informational materials to all clients entering the County mental health system at the time of intake. These informational materials are available at website ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/health-human- services/adult-aging/provider-community-health/alcoholpartner-drug-and-mental-healthinformation/provider-information. 1. State DMH DHCS Beneficiary Handbook describing services, beneficiary rights, grievance/appeal process, advance directives, and general access related information. 2. If applicable, EPSDT notification to all Medi-Cal beneficiaries as required by the State Department Mental Health (DMH) Letter number 01-07. 3. Therapeutic Behavioral Services (TBS) notification to all eligible members of the class as required by the State Department of Mental Health (DMH) Letter number 01-07.

Patient Rights. The Contractor, or any delegate performing the covenants of the Contractor pursuant to the terms of this Agreement, shall adopt and post in a conspicuous place a written policy on patient’s rights in accordance with Title 22, Division 5, Chapter 1, Article 7, Sections 70707 of the California Code of Regulations and the Welfare and Institutions Code, Division 5, Part 1, Chapter 2, Article 7, Section 5325.1. A. Contractor will comply with applicable laws and regulations for the Beneficiary Problem Resolution Processes in accordance with Title 42, Code of Federal Regulations (CFR), Chapter IV, Subchapter C, Part 438, Subpart F, “ Beneficiary Problem Resolution Processes,” and the Medi-Cal Specialty Mental Health Services Consolidation waiver renewal request as approved by the Centers for Medicare and Medicaid Services on April 24, 2003 and August 22, 2003, that enable beneficiaries to resolve concerns or complaints about any specialty mental health service-service- related issue. B. Contractor’s beneficiary problem resolution processes shall also comply with the State Contracts. C. Informal complaints by beneficiaries with regard to Contractor’s rendering of services pursuant to this Agreement may also be investigated by the County’s or Contractor’s Patients Rights Advocate or Quality Improvement Program. D. Contractor shall distribute the following informational materials to all clients entering the County mental health system at the time of intake. These informational materials are available at website ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/health-human- human-services/community-health/alcohol-drug-and-mental-health/provider-information.health- 1. State DMH Beneficiary Handbook describing services, beneficiary rights, grievance/appeal process, advance directives, and general access related information. 2. EPSDT notification to all Medi-Cal beneficiaries as required by the State Department Mental Health (DMH) Letter number 01-07. 3. Therapeutic Behavioral Services (TBS) notification to all eligible members of the class as required by the State Department of Mental Health (DMH) Letter number 01-07.

Patient Rights. The Contractor, or any delegate performing the covenants of the Contractor pursuant to the terms of this Agreement, shall adopt and post in a conspicuous place a written policy on patient’s rights in accordance with Title 22, Division 5, Chapter 1, Article 7, Sections 70707 of the California Code of Regulations and the Welfare and Institutions Code, Division 5, Part 1, Chapter 2, Article 7, Section 5325.1. A. Contractor will comply with applicable laws and regulations for the Beneficiary Problem Resolution Processes in accordance with Title 42, Code of Federal Regulations (CFR), Chapter IV, Subchapter C, Part 438, Subpart F, “ Beneficiary Problem Resolution Processes,” and the Medi-Cal Specialty Mental Health Services Consolidation waiver renewal request as approved by the Centers for Medicare and Medicaid Services on April 24, 2003 and August 22, 2003, that enable beneficiaries to resolve concerns or complaints about any specialty mental health service-service- related issue. B. Contractor’s beneficiary problem resolution processes shall also comply with the State Contracts. C. Informal complaints by beneficiaries with regard to Contractor’s rendering of services pursuant to this Agreement may also be investigated by the County’s or Contractor’s Patients Rights Advocate or Quality Improvement Program. D. Contractor shall distribute the following informational materials to all clients entering the County mental health system at the time of intake. These informational materials are available at website ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/health-human- human-services/community-health/alcohol-drug-and-and- mental-health/provider-information. 1. State DMH Beneficiary Handbook describing services, beneficiary rights, grievance/appeal process, advance directives, and general access related information. 2. EPSDT notification to all Medi-Cal beneficiaries as required by the State Department Mental Health (DMH) Letter number 01-07. 3. Therapeutic Behavioral Services (TBS) notification to all eligible members of the class as required by the State Department of Mental Health (DMH) Letter number 01-07.

Patient Rights. The Contractor, or any delegate performing the covenants of the Contractor pursuant to the terms of this Agreement, shall adopt and post in a conspicuous place a written policy on patient’s rights in accordance with Title 22, Division 5, Chapter 1, Article 7, Sections 70707 of the California Code of Regulations and the Welfare and Institutions Code, Division 5, Part 1, Chapter 2, Article 7, Section 5325.1. A. Contractor will comply with applicable laws and regulations for the Beneficiary Problem Resolution Processes in accordance with Title 42, Code of Federal Regulations (CFRC.F.R. ), Chapter IV, Subchapter C, Part 438, Subpart F, “ Beneficiary Problem Resolution Processes,” and the Medi-Cal Specialty Mental Health Services Consolidation waiver renewal request as approved by the Centers for Medicare and Medicaid Services on April 24, 2003 and August 22, 2003, that enable beneficiaries to resolve concerns or complaints about any specialty mental health service-related issue. B. Contractor’s beneficiary problem resolution processes shall also comply with the State Contracts. C. Informal complaints by beneficiaries with regard to Contractor’s rendering of services pursuant to this Agreement may also be investigated by the County’s or Contractor’s Patients Rights Advocate or Quality Improvement Program. D. Contractor shall distribute the following informational materials to all clients entering the County mental health system at the time of intake. These informational materials are available at website ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/health-human- services/adult-aging/provider-community-health/alcoholpartner-drug-and-mental-healthinformation/provider-information. 1. State DMH Beneficiary Handbook describing services, beneficiary rights, grievance/appeal process, advance directives, and general access related information. 2. If applicable, EPSDT notification to all Medi-Cal beneficiaries as required by the State Department Mental Health (DMH) Letter number 01-07. 3. Therapeutic Behavioral Services (TBS) notification to all eligible members of the class as required by the State Department of Mental Health (DMH) Letter number 01-07.