Patient Satisfaction Survey. 21.3.1 The Concessionaire shall conduct a Patient satisfaction survey in the Hospital (“Patient Satisfaction Survey”) twice in every year as specified in Schedule 14 by handing out a Patient satisfaction form in the form specified in Schedule 26 or any other form designed in consultation with the Monitoring Agency, to Patients randomly chosen by them in a manner consistent with Good Industry Practice. The sample size for carrying out the Patient Satisfaction Survey shall be as per Schedule 14. 21.3.2 In the event that the Patient Satisfaction Survey conducted in accordance with Clause 21.3.1 above, reveals that the surveyed Patients have given an overall rating of less than the minimum rating stipulated in Schedule 14, then the Concessionaire shall be liable to pay Damages in accordance with Schedule 14.
Appears in 6 contracts
Samples: Concession Agreement, Concession Agreement, Concession Agreement
