PAYING FOR THE ENERGY. 5.1 You are responsible for paying Utility Point for your energy until our agreement together ends. 5.2 We'll calculate the charges for your energy using: 5.2.1 The electricity and or gas you've used in kilowatt hours (kWh), 5.2.2 Daily service connection charge for each “meter point reference number" or “meter point administration number" we are providing energy to at your household or business, 5.2.3 If you're on a fixed plan, the charges that applied to your fixed plan on the date you signed up, 5.2.4 If you're on a flexible plan, the charges that applied to your flexible plan for the period in which you consumed the electricity and or gas, and 5.2.5 If you have a standard meter, any meter readings you've given us, any meter readings we have been provided by the meter reader or, if no up-to-date meter reading is available, we will use estimated meter readings (using industry standard methods). 5.3 If you have a standard meter, you must either pay the amount shown on your bill in accordance with your chosen payment method or the fixed amount you have agreed to pay. 5.4 If you have a prepayment meter, you must top-up your meter in advance to receive the supply, and we will deduct charges for the supply from the amount you top-up. 5.5 We’ll add VAT to our charges at the applicable rate (currently 5% for energy usage, 20% for any other charges). 5.6 If you ask us to test the accuracy of your meter, you must pay us an amount to cover the cost of the work being carried out. We'll tell you what this amount is at the time, and we'll provide a breakdown of the costs if you ask us for one. If the National Measurement Office decides that the meter is operating outside of the statutory limits, we'll refund the payment to you. 5.7 You agree to pay for your energy by monthly automatic payment by direct debit which you need to set-up as a condition of us working together and supplying your energy. 5.8 If you have a prepayment meter installed or if you agree to have a prepayment meter installed, you will be placed on to our prepayment meter energy plan and rates 5.9 If you are under a Non-formal Agreement and you have a prepayment meter, or if you change to a prepayment meter for any reason while under agreement with us, you will automatically be placed onto our Pay As You Go package. 5.10 If you're having trouble paying your bill, you should contact us immediately to discuss ways to save money and the payment methods available to you. 5.11 We will carry any debit or credit balance forward to the next month's bill. 5.12 So we can bill you as accurately as possible, you must give us an up-to-date meter reading for your energy at least once a month. 5.13 You must keep your account in credit by paying for the supply in advance by automatic payment. 5.14 Your automatic monthly payment amount will be based on the cost of the energy we think you'll use during the year with Utility Point split into 12 monthly payments. We will provide you with a payment schedule along with the dates on which payments will be collected when you set up your account with us. 5.15 We aim to review the amount, date and frequency of your automatic payments at least twice a year, for example to make sure you are covering the cost of the energy you use or reduce the amount if you are paying too much. To make sure together we are balancing your costs with your payments. To continue to receive the “on-line discount” you must provide meter readings at least once a month. This ensures your payments can be reduced if you are paying for more than you use or adjusted to reflect your consumption. Where we intend to make any changes to your automatic payment, we will notify you by email (normally 10 days) in advance of the payment being debited, or such other period as we may agree. 5.16 Your monthly Direct Debit amount is based on your personal projection of electricity and gas usage you gave us during the application process. You provided us with an estimated usage either High, Medium or Low or you entered an actual amount. This is used to calculate your tariff and monthly payment. Throughout the time you are with us we make slight adjustments based on meter reads provided and actual usage. We do this to ensure your monthly payments don’t build up too much credit on your account but also, so you do not accrue too much debt. We'll always let you know in advance if we change anything and we request you advise us if your circumstances change. Depending on the tariff you have chosen your payments may be subject to variation, this will have been outlined clearly when you switched to Utility point and confirmed in your welcome pack. Utility Point are a responsible energy provider and follow the guidelines set by the regulator Ofgem to ensure we review our customers payments to prevent them going into deficit/debt especially as we approach the winter period. When completing a review, we will use the information we have readily available regarding your expected consumption which is provided by the national database. The national database has all historic information regarding your readings and previous consumption which helps us project your monthly cost. Direct debit payments will always be subject to change based on actual consumption, this is calculated from your meter readings, it is therefore important you provide monthly readings via your UP online account to avoid estimated reads and bills and to ensure you only pay for what you use. 5.17 If we don’t bill you for your energy within 12 months of you using it, you won’t have to pay for that energy, except in any of the following circumstances where you will be responsible for paying us for your usage and any additional costs: - if you haven’t allowed us to access your meter to take a meter reading so that we can provide you with an accurate bill. - if you have acted unlawfully by tampering with your meter or where your meter is not operating correctly, and you won’t let us fix it. - if you have unreasonably avoided making payment. - if you have acted unreasonably in preventing us from accurately billing your account.
Appears in 1 contract
Samples: Terms & Conditions
PAYING FOR THE ENERGY. 5.1 You are responsible for paying Utility Point for your energy until our agreement together ends.
5.2 We'll calculate the charges for your energy using:
5.2.1 The electricity and or gas you've used in kilowatt hours (kWh),
5.2.2 Daily service connection charge for each “meter point reference number" or “meter point administration number" we are providing energy to at your household or business,
5.2.3 If you're on a fixed plan, the charges that applied to your fixed plan on the date you signed up,
5.2.4 If you're on a flexible plan, the charges that applied to your flexible plan for the period in which you consumed the electricity and or gas, and
5.2.5 If you have a standard meter, any meter readings you've given us, any meter readings we have been provided by the meter reader or, if no up-to-date meter reading is available, we will use estimated meter readings (using industry standard methods).
5.3 If you have a standard meter, you must either pay the amount shown on your bill in accordance with your chosen payment method or the fixed amount you have agreed to pay.
5.4 If you have a prepayment meter, you must top-up your meter in advance in order to receive the supply, and we will deduct charges for the supply from the amount you top-up.
5.5 We’ll add VAT to our charges at the applicable rate (currently 5% for energy usage, 20% for any other charges).
5.6 If you ask us to test the accuracy of your meter, you must pay us an amount to cover the cost of the work being carried out. We'll tell you what this amount is at the time, and we'll provide a breakdown of the costs if you ask us for one. If the National Measurement Office decides that the meter is operating outside of the statutory limits, we'll refund the payment to you.
5.7 You agree to pay for your energy by monthly automatic payment by direct debit which you need to set-up as a condition of us working together and supplying your energy.
5.8 If you have a prepayment meter installed or if you agree to have a prepayment meter installed, you will be placed on to our prepayment meter energy plan and rates
5.9 If you are under a Non-formal Agreement and you have a prepayment meter, or if you change to a prepayment meter for any reason while under agreement with us, you will automatically be placed onto our Pay As You Go package.
5.10 If you're having trouble paying your bill, you should contact us immediately to discuss ways to save money and the payment methods available to you.
5.11 We will carry any debit or credit balance forward to the next month's bill.
5.12 So we can bill you as accurately as possible, you must give us an up-to-date meter reading for your energy at least once a month.
5.13 You must keep your account in credit by paying for the supply in advance by automatic payment.
5.14 Your automatic monthly payment amount will be based on the cost of the energy we think you'll use during the year with Utility Point split into 12 monthly payments. We will provide you with a payment schedule along with the dates on which payments will be collected when you set up your account with us.
5.15 We aim to review the amount, date and frequency of your automatic payments at least twice a year, for example to make sure you are covering the cost of the energy you use or reduce the amount if you are paying too much. To make sure together we are balancing your costs with your payments. To continue to receive the “on-line discount” you must provide meter readings at least once a month. This ensures your payments can be reduced if you are paying for more than you use or adjusted to reflect your consumption. Where we intend to make any changes to your automatic payment, we will notify you by email (normally 10 days) in advance of the payment being debited, or such other period as we may agree.
5.16 Your monthly Direct Debit amount is based on your personal projection of electricity and gas usage you gave us during the application process. You provided us with an estimated usage either High, /Medium or Low or you entered an actual amount. This is used to calculate your tariff and monthly payment. Throughout the time you are with us we make slight adjustments based on meter reads provided and actual usage. We do this to ensure your monthly payments don’t build up too much credit on your account but also, so you do not accrue too much debt. We'll always let you know in advance if we change anything and we request you advise us if your circumstances change. Depending on the tariff you have chosen your payments may be subject to variation, this will have been outlined clearly when you switched to Utility point and confirmed in your welcome pack. Utility Point are a responsible energy provider and follow the guidelines set by the regulator Ofgem to ensure we review our customers payments to prevent them going into deficit/debt especially as we approach the winter period. When completing a review, we will use the information we have readily available regarding your expected consumption which is provided by the national database. The national database has all historic information regarding your readings and previous consumption which helps us project your monthly cost. Direct debit payments will always be subject to change based on actual consumption, this is calculated from your meter readings, it is therefore important you provide monthly readings via your UP online account Utility hub to avoid estimated reads and bills and to ensure you only pay for what you use.
5.17 If we don’t bill you for your energy within 12 months of you using it, you won’t have to pay for that energy, except in any of the following circumstances where you will be responsible for paying us for your usage and any additional costs: :. - if you haven’t allowed us to access your meter to take a meter reading so that we can provide you with an accurate bill. - if you have acted unlawfully by tampering with your meter or where your meter is not operating correctly, and you won’t let us fix it. - if you have unreasonably avoided making payment. - if you have acted unreasonably in preventing us from accurately billing your account.
Appears in 1 contract
Samples: Terms & Conditions
PAYING FOR THE ENERGY. 5.1 You are responsible for paying Utility Point for your energy until our agreement together ends.
5.2 We'll calculate the charges for your energy using:
5.2.1 The electricity and or gas you've used in kilowatt hours (kWh),
5.2.2 Daily service connection charge for each “meter point reference number" or “meter point administration number" we are providing energy to at your household or business,
5.2.3 If you're on a fixed plan, the charges that applied to your fixed plan on the date you signed up,
5.2.4 If you're on a flexible plan, the charges that applied to your flexible plan for the period in which you consumed the electricity and or gas, and
5.2.5 If you have a standard meter, any meter readings you've given us, any meter readings we have been provided by the meter reader or, if no up-to-date meter reading is available, we will use estimated meter readings (using industry standard methods).
5.3 If you have a standard meter, you must either pay the amount shown on your bill in accordance with your chosen payment method or the fixed amount you have agreed to pay.
5.4 If you have a prepayment meter, you must top-up your meter in advance in order to receive the supply, and we will deduct charges for the supply from the amount you top-up.
5.5 We’ll add VAT to our charges at the applicable rate (currently 5% for energy usage, 20% for any other charges).
5.6 If you ask us to test the accuracy of your meter, you must pay us an amount to cover the cost of the work being carried out. We'll tell you what this amount is at the time, and we'll provide a breakdown of the costs if you ask us for one. If the National Measurement Office decides that the meter is operating outside of the statutory limits, we'll refund the payment to you.
5.7 You agree to pay for your energy by monthly automatic payment by direct debit which you need to set-up as a condition of us working together and supplying your energy.
5.8 If you have a prepayment meter installed or if you agree to have a prepayment meter installed, you will be placed on to our prepayment meter energy plan and rates
5.9 If you are under a Non-formal Agreement and you have a prepayment meter, or if you change to a prepayment meter for any reason while under agreement with us, you will automatically be placed onto our Pay As You Go package.
5.10 If you're having trouble paying your bill, you should contact us immediately to discuss ways to save money and the payment methods available to you.
5.11 We will carry any debit or credit balance forward to the next month's bill.
5.12 So we can bill you as accurately as possible, you must give us an up-to-date meter reading for your energy at least once a month.
5.13 You must keep your account in credit by paying for the supply in advance by automatic payment.
5.14 Your automatic monthly payment amount will be based on the cost of the energy we think you'll use during the year with Utility Point split into 12 monthly payments. We will provide you with a payment schedule along with the dates on which payments will be collected when you set up your account with us.
5.15 We aim to review the amount, date and frequency of your automatic payments at least twice a year, for example to make sure you are covering the cost of the energy you use or reduce the amount if you are paying too much. To make sure together we are balancing your costs with your payments. To continue to receive the “on-line discount” you must provide meter readings at least once a month. This ensures your payments can be reduced if you are paying for more than you use or adjusted to reflect your consumption. Where we intend to make any changes to your automatic payment, we will notify you by email (normally 10 days) in advance of the payment being debited, or such other period as we may agree.
5.16 Your monthly Direct Debit amount is based on your personal projection of electricity and gas usage you gave us during the application process. You provided us with an estimated usage either High, /Medium or Low or you entered an actual amount. This is used to calculate your tariff and monthly payment. Throughout the time you are with us we make slight adjustments based on meter reads provided and actual usage. We do this to ensure your monthly payments don’t build up too much credit on your account but also, so you do not accrue too much debt. We'll always let you know in advance if we change anything and we request you advise us if your circumstances change. Depending on the tariff you have chosen your payments may be subject to variation, this will have been outlined clearly when you switched to Utility point and confirmed in your welcome pack. Utility Point are a responsible energy provider and follow the guidelines set by the regulator Ofgem to ensure we review our customers payments to prevent them going into deficit/debt especially as we approach the winter period. When completing a review, we will use the information we have readily available regarding your expected consumption which is provided by the national database. The national database has all historic information regarding your readings and previous consumption which helps us project your monthly cost. Direct debit payments will always be subject to change based on actual consumption, this is calculated from your meter readings, it is therefore important you provide monthly readings via your UP online account Utility hub to avoid estimated reads and bills and to ensure you only pay for what you use.
5.17 If we don’t bill you If we don’t bill you for your energy within 12 months of you using it, you won’t have to pay for that energy, except in any of the following circumstances where you will be responsible for paying us for your usage and any additional costs: :. - if you haven’t allowed us to access your meter to take a meter reading so that we can provide you with an accurate bill. - if you have acted unlawfully by tampering with your meter or where your meter is not operating correctly, and you won’t let us fix it. - if you have unreasonably avoided making payment. - if you have acted unreasonably in preventing us from accurately billing your account.
Appears in 1 contract
Samples: Terms & Conditions
PAYING FOR THE ENERGY. 5.1 You are responsible for paying Utility Point for your energy until our agreement together ends.
5.2 We'll calculate the charges for your energy using:
5.2.1 The electricity and or gas you've used in kilowatt hours (kWh),
5.2.2 Daily service connection charge for each “meter point reference number" or “meter point administration number" we are providing energy to at your household or business,
5.2.3 If you're on a fixed plan, the charges that applied to your fixed plan on the date you signed up,
5.2.4 If you're on a flexible plan, the charges that applied to your flexible plan for the period in which you consumed the electricity and or gas, and
5.2.5 If you have a standard meter, any meter readings you've given us, any meter readings we have been provided by the meter reader or, if no up-to-date meter reading is available, we will use estimated meter readings (using industry standard methods).
5.3 If you have a standard meter, you must either pay the amount shown on your bill in accordance with your chosen payment method or the fixed amount you have agreed to pay.
5.4 If you have a prepayment meter, you must top-up your meter in advance to receive the supply, and we will deduct charges for the supply from the amount you top-up.
5.5 We’ll add VAT to our charges at the applicable rate (currently 5% for energy usage, 20% for any other charges).
5.6 If you ask us to test the accuracy of your meter, you must pay us an amount to cover the cost of the work being carried out. We'll tell you what this amount is at the time, and we'll provide a breakdown of the costs if you ask us for one. If the National Measurement Office decides that the meter is operating outside of the statutory limits, we'll refund the payment to you.
5.7 You agree to pay for your energy by monthly automatic payment by direct debit which you need to set-up as a condition of us working together and supplying your energy.
5.8 If you have a prepayment meter installed or if you agree to have a prepayment meter installed, you will be placed on to our prepayment meter energy plan and rates
5.9 If you are under a Non-formal Agreement and you have a prepayment meter, or if you change to a prepayment meter for any reason while under agreement with us, you will automatically be placed onto our Pay As You Go package.
5.10 If you're having trouble paying your bill, you should contact us immediately to discuss ways to save money and the payment methods available to you.
5.11 We will carry any debit or credit balance forward to the next month's bill.
5.12 So we can bill you as accurately as possible, you must give us an up-to-date meter reading for your energy at least once a month.
5.13 You must keep your account in credit by paying for the supply in advance by automatic payment.
5.14 Your automatic monthly payment amount will be based on the cost of the energy we think you'll use during the year with Utility Point split into 12 monthly payments. We will provide you with a payment schedule along with the dates on which payments will be collected when you set up your account with us.
5.15 We aim to review the amount, date and frequency of your automatic payments at least twice a year, for example to make sure you are covering the cost of the energy you use or reduce the amount if you are paying too much. To make sure together we are balancing your costs with your payments. To continue to receive the “on-line discount” you must provide meter readings at least once a month. This ensures your payments can be reduced if you are paying for more than you use or adjusted to reflect your consumption. Where we intend to make any changes to your automatic payment, we will notify you by email (normally 10 days) in advance of the payment being debited, or such other period as we may agree.
5.16 Your monthly Direct Debit amount is based on your personal projection of electricity and gas usage you gave us during the application process. You provided us with an estimated usage either High, /Medium or Low or you entered an actual amount. This is used to calculate your tariff and monthly payment. Throughout the time you are with us we make slight adjustments based on meter reads provided and actual usage. We do this to ensure your monthly payments don’t build up too much credit on your account but also, so you do not accrue too much debt. We'll always let you know in advance if we change anything and we request you advise us if your circumstances change. Depending on the tariff you have chosen your payments may be subject to variation, this will have been outlined clearly when you switched to Utility point and confirmed in your welcome pack. Utility Point are a responsible energy provider and follow the guidelines set by the regulator Ofgem to ensure we review our customers payments to prevent them going into deficit/debt especially as we approach the winter period. When completing a review, we will use the information we have readily available regarding your expected consumption which is provided by the national database. The national database has all historic information regarding your readings and previous consumption which helps us project your monthly cost. Direct debit payments will always be subject to change based on actual consumption, this is calculated from your meter readings, it is therefore important you provide monthly readings via your UP online account to avoid estimated reads and bills and to ensure you only pay for what you use.
5.17 If we don’t bill you for your energy within 12 months of you using it, you won’t have to pay for that energy, except in any of the following circumstances where you will be responsible for paying us for your usage and any additional costs: - if you haven’t allowed us to access your meter to take a meter reading so that we can provide you with an accurate bill. - if you have acted unlawfully by tampering with your meter or where your meter is not operating correctly, and you won’t let us fix it. - if you have unreasonably avoided making payment. - if you have acted unreasonably in preventing us from accurately billing your account.
Appears in 1 contract
Samples: Terms & Conditions
PAYING FOR THE ENERGY. 5.1 1. You are responsible for paying Utility Point for your energy until our agreement together ends.
5.2 2. We'll calculate the charges for your energy using:
5.2.1 1. The electricity and or gas you've used in kilowatt hours (kWh),
5.2.2 2. Daily service connection charge for each “meter point reference number" or “meter point administration number" we are providing energy to at your household or business,
5.2.3 3. If you're on a fixed plan, the charges that applied to your fixed plan on the date you signed up,
5.2.4 4. If you're on a flexible plan, the charges that applied to your flexible plan for the period in which you consumed the electricity and or gas, and
5.2.5 5. If you have a standard meter, any meter readings you've given us, any meter readings we have been provided by the meter reader or, if no up-to-date meter reading is available, we will use estimated meter readings (using industry standard methods).
5.3 3. If you have a standard meter, you must either pay the amount shown on your bill in accordance with your chosen payment method or the fixed amount you have agreed to pay.
5.4 4. If you have a prepayment meter, you must top-up your meter in advance in order to receive the supply, and we will deduct charges for the supply from the amount you top-up.
5.5 5. We’ll add VAT to our charges at the applicable rate (currently 5% for energy usage, 20% for any other charges).
5.6 6. If you ask us to test the accuracy of your meter, you must pay us an amount to cover the cost of the work being carried out. We'll tell you what this amount is at the time, and we'll provide a breakdown of the costs if you ask us for one. If the National Measurement Office decides that the meter is operating outside of the statutory limits, we'll refund the payment to you.
5.7 7. You agree to pay for your energy by monthly automatic payment by direct debit which you need to set-up as a condition of us working together and supplying your energy.
5.8 8. If you have a prepayment meter installed or if you agree to have a prepayment meter installed, you will be placed on to our prepayment meter energy plan and rates
5.9 9. If you are under a Non-formal Agreement and you have a prepayment meter, or if you change to a prepayment meter for any reason while under agreement with us, you will automatically be placed onto our Pay As You Go package.
5.10 10. If you're having trouble paying your bill, you should contact us immediately to discuss ways to save money and the payment methods available to you.
5.11 11. We will carry any debit or credit balance forward to the next month's bill.
5.12 12. So we can bill you as accurately as possible, you must give us an up-to-date meter reading for your energy at least once a month.
5.13 13. You must keep your account in credit by paying for the supply in advance by automatic payment.
5.14 14. Your automatic monthly payment amount will be based on the cost of the energy we think you'll use during the year with Utility Point split into 12 monthly payments. We will provide you with a payment schedule along with the dates on which payments will be collected when you set up your account with us.
5.15 15. We aim to review the amount, date and frequency of your automatic payments at least twice a year, for example to make sure you are covering the cost of the energy you use or reduce the amount if you are paying too much. To make sure together we are balancing your costs with your payments. To continue to receive the “on-line discount” you must provide meter readings at least once a month. This ensures your payments can be reduced if you are paying for more than you use or adjusted to reflect your consumption. Where we intend to make any changes to your automatic payment, we will notify you by email (normally 10 days) in advance of the payment being debited, or such other period as we may agree.
5.16 16. Your monthly Direct Debit amount is based on your personal projection of electricity and gas usage you gave us during the application process. You provided us with an estimated usage either High, /Medium or Low or you entered an actual amount. This is used to calculate your tariff and monthly payment. Throughout the time you are with us we make slight adjustments based on meter reads provided and actual usage. We do this to ensure your monthly payments don’t build up too much credit on your account but also, so you do not accrue too much debt. We'll ’ll always let you know in advance if we change anything and we request you advise us if your circumstances change. Depending on the tariff you have chosen your payments may be subject to variation, this will have been outlined clearly when you switched to Utility point and confirmed in your welcome pack. Utility Point are a responsible energy provider and follow the guidelines set by the regulator Ofgem to ensure we review our customers payments to prevent them going into deficit/debt especially as we approach the winter period. When completing a review, we will use the information we have readily available regarding your expected consumption which is provided by the national database. The national database has all historic information regarding your readings and previous consumption which helps us project your monthly cost. Direct debit payments will always be subject to change based on actual consumption, this is calculated from your meter readings, it is therefore important you provide monthly readings via your UP online account Utility hub to avoid estimated reads and bills and to ensure you only pay for what you use.
5.17 If we don’t bill you for your energy within 12 months of you using it, you won’t have to pay for that energy, except in any of the following circumstances where you will be responsible for paying us for your usage and any additional costs: - if you haven’t allowed us to access your meter to take a meter reading so that we can provide you with an accurate bill. - if you have acted unlawfully by tampering with your meter or where your meter is not operating correctly, and you won’t let us fix it. - if you have unreasonably avoided making payment. - if you have acted unreasonably in preventing us from accurately billing your account...
Appears in 1 contract
Samples: Terms & Conditions
PAYING FOR THE ENERGY. 5.1 You are 3.1. You're responsible for paying Utility Point Simplicity Energy Ltd for your energy until our agreement together endsthis Agreement ends or until you stop using services provided by us, whichever is later.
5.2 3.2. We'll ’ll calculate the charges for your energy using:
5.2.1 3.2.1. The electricity and or gas you've ’ve used in kilowatt hours (kWh),
5.2.2 3.2.2. Daily service connection charge for each “meter point reference number" or “meter point administration number" energy supply we are providing energy to at your household or business,
5.2.3 If you're on a fixed plan, the 3.2.3. The charges that applied to your variable / fixed plan on the date you signed up,
5.2.4 If you're on a flexible plan, the charges that applied to your flexible plan for the period in which you consumed the electricity and or gas, and
5.2.5 3.2.4. If you have a standard meter, any meter readings you've ’ve given us, any meter readings we have been provided by the meter reader or, if no up-to-date meter reading is available, we will use estimated meter readings (using industry standard methods).
5.3 3.3. If you have a standard meter, you must either pay the amount shown on your bill in accordance with your chosen payment method or the fixed amount you have agreed to pay.
5.4 3.4. If you have a prepayment meter, you must top-up your meter in advance in order to receive the supply, and we will deduct charges for the supply from the amount you top-up.
5.5 3.5. We’ll add VAT to all our charges at the applicable rate (currently 5% for energy usage, 20% for any other charges)appropriate rate.
5.6 3.6. If you ask us to test the accuracy of your meter, you must pay us an amount to cover the cost of the work being carried out. We'll ’ll tell you what this amount is at the time, and we'll ’ll provide a breakdown of the costs if you ask us for one. If the National Measurement Office decides that the meter is operating outside of the statutory limits, we'll ’ll refund the payment to you.
5.7 You 3.7. Updates to information on our energy rates are always available online at Simplicity Energy.
3.8. If you have a standard meter, you agree to pay for your energy by monthly automatic payment by direct debit which you need to set-up as a condition of us working together and supplying your energyDirect Debit.
5.8 3.9. If you're on a Deemed Contract, then you must pay your bills via Direct Debit.
3.10. If you have a prepayment meter installed or if you agree to have a prepayment meter installed, you will be placed on to our prepayment meter energy plan and rates.
5.9 3.11. If you are you're under a Non-formal Agreement Deemed Contract and you have a prepayment meter, or if you change to a prepayment meter for any reason while under agreement contract with us, you will automatically be placed onto our Pay As You Go packageprepayment energy plan.
5.10 3.12. If you're ’re having trouble paying your bill, you should contact us immediately to discuss ways to save money and the payment methods available to you.
5.11 3.13. If you're not paying by automatic payment, we will issue you an invoice for payment monthly, which you will have 10 working days to pay from the day you receive the invoice.
3.14. If you're not paying by automatic payment, you will automatically be placed onto out non direct debit energy plan.
3.15. We will carry any debit or credit balance forward to the next month's ’s bill.
5.12 3.16. So we can bill you as accurately as possible, you must give us an up-to-date meter reading for your energy at least once every 30 days and when requested by Simplicity Energy Ltd if there is a monthreason to need more up to date meter readings.
5.13 3.17. You must keep your account in credit by paying for the supply in advance by automatic payment, or if you're in debt with us, you agree to not be in debt by more than pne quarter of what we’ve calculated as being your expected annual bill.
5.14 3.18. Your automatic monthly payment amount will be based on the cost of the energy we think you'll use during the a year with Utility Point Simplicity Energy Ltd split into 12 equal monthly payments. We will provide inform you with a of your payment schedule along with the amounts and payment dates on which payments will be collected when you we set up your account with us.
5.15 3.18.1 We aim to review the amount, date and frequency of your automatic payments at least twice a year, for example year to make sure you are covering the cost of the energy you use or reduce the amount if you are you're not paying too muchmuch or too little. To make sure together we are balancing your costs with your payments. To continue to receive the “on-line discount” you must provide meter readings at least once a month. This ensures your payments can be reduced if you are paying for more than you use or adjusted to reflect your consumption. Where When we intend to make any changes to your automatic payment, we will notify you by email (normally 10 working days) in advance of the payment being debitedtaken, or such other period as we may agree.
5.16 Your monthly Direct Debit 3.19. If you're a domestic customer, we may do checks with a credit reporting agency to ensure you are able to pay your energy bills. We will always ask your permission before doing this. If you're a business customer, we will always do checks with a credit reporting agency to ensure you are able to pay your energy bills.
3.19.1. Based on this score, we may ask you to pay a security deposit before we start working to bring your energy supply across. In that case, this Agreement won’t start until we have received the security deposit in full.
3.19.2. We may refuse to supply your energy until the security deposit is paid, or;
3.19.3. We may stop supply if we have to use the security deposit to pay one of your bills.
3.19.4. If the start date of your supply is delayed because you have not paid the security deposit, we aren’t responsible for any charges you have to pay your old supplier.
3.19.5. The amount is based of security deposit we ask for will depend on your personal projection individual circumstances but can be 2 times what we think is the likely value of electricity and gas your monthly bill.
3.19.6. A security deposit will be repaid once you have established a good payment history.
3.20. If you don’t pay your bill on time:
3.20.1. We can add the amount of your debt to your next bill.
3.20.2. If you do not make a payment to us on the date it is due we can charge you £15 for each missed payment to cover the administrative costs of recovering outstanding payment
3.20.3. We have the right to install a prepayment meter at your property under warrant from the Magistrates’ or Sheriff’s Court without requiring your permission if your energy remains unpaid.
3.20.4. We can temporarily suspend or permanently disconnect the supply without requiring your permission, until you have paid the outstanding amount plus any administrative fees we may apply.
3.21. If you would like a refund:
3.21.1. Upon request, we can refund credit in your Simplicity Energy Ltd account that exceeds your expected energy usage you gave us for the next 6 months.
3.21.2. We can increase your automatic payments to cover the energy we think you’ll use during the application processwinter months once your credit balance has been reduced by such a refund.
3.22. If we (or our payments processor) make an error with your automatic payment (for example, the amount of the payment taken is incorrect), you're entitled to an immediate refund from us of the full amount paid and any charges or interest you may have incurred from your bank as a result, for example, going overdrawn caused by incorrect payment. You provided should contact us with as soon as you realise that an estimated usage either Higherror has been made. We will take the correct automatic payment immediately after making the refund to you as you will still be required to make the payment to us for the period to which the (incorrect) automatic payment relates to. If you receive a refund from us that you're not entitled to, Medium or Low or you entered an actual amountmust pay the amount of the refund back to us immediately when we ask you to.
3.23. Under some circumstances, you may incur additional charges under this Agreement. This is used usually in the case where you have asked us to calculate undertake work on the energy infrastructure in your tariff and monthly paymenthome. Throughout This can include moving your meter from its current location to another location, works required as a result of renovations of building works, or requests by you to disconnect the time you are with us we make slight adjustments based on meter reads provided and actual usagesupply of energy to your home. We do this to ensure your monthly payments don’t build up too much credit on your account but also, so you do not accrue too much debt. We'll always let you know in advance if we change anything and we request you advise us if your circumstances change. Depending on the tariff you have chosen your payments may be subject to variation, this will have been outlined clearly when you switched to Utility point and confirmed in your welcome pack. Utility Point are a responsible energy provider and follow the guidelines set by the regulator Ofgem to ensure we review our customers payments to prevent them going into deficit/debt especially as we approach the winter period. When completing a review, we will use the information we have readily available regarding your expected consumption which is provided by the national database. The national database has all historic information regarding your readings and previous consumption which helps us project your monthly cost. Direct debit payments will always be subject tell you prior to change based on actual consumption, this is calculated from your meter readings, it is therefore important you provide monthly readings via your UP online account to avoid estimated reads and bills and to ensure you only pay for what you use.
5.17 If we don’t bill you for your energy within 12 months of you using it, you won’t have to pay for that energy, except in any of the following circumstances where you will be responsible for paying us for your usage and making any additional costs: - if you haven’t allowed us to access your meter to take a meter reading so that we can provide you with an accurate bill. - if you have acted unlawfully by tampering with your meter or where your meter is not operating correctly, and you won’t let us fix it. - if you have unreasonably avoided making payment. - if you have acted unreasonably in preventing us from accurately billing your accountcharges.
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Samples: Terms and Conditions
PAYING FOR THE ENERGY. 5.1 You are responsible for paying Utility Point for your energy until our agreement together ends.
5.2 We'll calculate the charges for your energy using:
5.2.1 The electricity and or gas you've used in kilowatt hours (kWh),
5.2.2 Daily service connection charge for each “meter point reference number" or “meter point administration number" we are providing energy to at your household or business,
5.2.3 If you're on a fixed planFixed Plan, the charges that applied to your fixed plan Fixed Plan on the date you signed up,
5.2.4 If you're on a flexible planFlexible Plan, the charges that applied to your flexible plan Flexible Plan for the period in which you consumed the electricity and or gas, and
5.2.5 If you have a standard meter, any meter readings you've given us, any meter readings we have been provided by the meter reader or, if no up-to-date meter reading is available, we will use estimated meter readings (using industry standard methods).
5.3 If you have a standard meter, you must either pay the amount shown on your bill in accordance with your chosen payment method or the fixed amount you have agreed to pay.
5.4 If you have a prepayment meter, you must top-up your meter in advance to receive the supply, and we will deduct charges for the supply from the amount you top-up.
5.5 We’ll add VAT to our charges at the applicable rate (currently 5% for energy usage, 20% for any other charges).
5.6 If you ask us to test the accuracy of your meter, you must pay us an amount to cover the cost of the work being carried out. We'll tell you what this amount is at the time, and we'll provide a breakdown of the costs if you ask us for one. If the National Measurement Office decides that the meter is operating outside of the statutory limits, we'll refund the payment to you.
5.7 You agree to pay for your energy by monthly automatic payment by direct debit Direct Debit which you need to set-up as a condition of us working together and supplying your energy. Should you fail to maintain payments at the correct level you may be moved to our current Variable Plan without notice. Once your account is up to date you may then choose any plan that is available at the time, which will be subject to its own terms and conditions.
5.8 If you have a prepayment meter installed or if you agree to have a prepayment meter installed, you will be placed on to our prepayment meter energy plan and rates.
5.9 If you are under a Non-formal Agreement and you have a prepayment meter, or if you change to a prepayment meter for any reason while under agreement with us, you will automatically be placed onto our Pay As You Go package.
5.10 If you're having trouble paying your bill, you should contact us immediately to discuss ways to save money and the payment methods available to you.
5.11 We will carry any debit or credit balance forward to the next month's bill.
5.12 So we can bill you as accurately as possible, you must give us an up-to-date meter reading for your energy at least once a month.
5.13 You must keep your account in credit by paying for the supply in advance by automatic payment.
5.14 Your automatic monthly payment amount will be based on the cost of the energy we think you'll use during the year with Utility Point split into 12 monthly payments. We will provide you with a payment schedule along with the dates on which payments will be collected when you set up your account with us.
5.15 We aim to review the amount, date and frequency of your automatic payments at least twice a year, for example to make sure you are covering the cost of the energy you use or reduce the amount if you are paying too much. To make sure together we are balancing your costs with your payments. To continue to receive the “on-line discount” you must provide meter readings at least once a month. This ensures your payments can be reduced if you are paying for more than you use or adjusted to reflect your consumption. Where we intend to make any changes to your automatic payment, we will notify you by email (normally 10 days) in advance of the payment being debited, or such other period as we may agree.
5.16 Your monthly Direct Debit amount is based on your personal projection of electricity and gas usage you gave us during the application process. You provided us with an estimated usage either High, Medium or Low or you entered an actual amount. This is used to calculate your tariff and monthly payment. Throughout the time you are with us we make slight adjustments based on meter reads provided and actual usage. We do this to ensure your monthly payments don’t build up too much credit on your account but also, so you do not accrue too much debt. We'll always let you know in advance if we change anything and we request you advise us if your circumstances change. Depending on the tariff you have chosen your payments may be subject to variation, this will have been outlined clearly when you switched to Utility point and confirmed in your welcome pack. Utility Point are a responsible energy provider and follow the guidelines set by the regulator Ofgem to ensure we review our customers payments to prevent them going into deficit/debt especially as we approach the winter period. When completing a review, we will use the information we have readily available regarding your expected consumption which is provided by the national database. The national database has all historic information regarding your readings and previous consumption which helps us project your monthly cost. Direct debit payments will always be subject to change based on actual consumption, this is calculated from your meter readings, it is therefore important you provide monthly readings via your UP online account to avoid estimated reads and bills and to ensure you only pay for what you use.
5.17 If we don’t bill you for your energy within 12 months of you using it, you won’t have to pay for that energy, except in any of the following circumstances where you will be responsible for paying us for your usage and any additional costs: - if you haven’t allowed us to access your meter to take a meter reading so that we can provide you with an accurate bill. - if you have acted unlawfully by tampering with your meter or where your meter is not operating correctly, and you won’t let us fix it. - if you have unreasonably avoided making payment. - if you have acted unreasonably in preventing us from accurately billing your account.
Appears in 1 contract
Samples: Terms & Conditions
PAYING FOR THE ENERGY. 5.1 1. You are responsible for paying Utility Point for your energy until our agreement together ends.
5.2 2. We'll calculate the charges for your energy using:
5.2.1 1. The electricity and or gas you've used in kilowatt hours (kWh),
5.2.2 2. Daily service connection charge for each “meter point reference number" or “meter point administration number" we are providing energy to at your household or business,
5.2.3 3. If you're on a fixed plan, the charges that applied to your fixed plan on the date you signed up,
5.2.4 4. If you're on a flexible plan, the charges that applied to your flexible plan for the period in which you consumed the electricity and or gas, and
5.2.5 5. If you have a standard meter, any meter readings you've given us, any meter readings we have been provided by the meter reader or, if no up-to-date meter reading is available, we will use estimated meter readings (using industry standard methods).
5.3 3. If you have a standard meter, you must either pay the amount shown on your bill in accordance with your chosen payment method or the fixed amount you have agreed to pay.
5.4 4. If you have a prepayment meter, you must top-up your meter in advance in order to receive the supply, and we will deduct charges for the supply from the amount you top-top- up.
5.5 5. We’ll add VAT to our charges at the applicable rate (currently 5% for energy usage, 20% for any other charges).
5.6 6. If you ask us to test the accuracy of your meter, you must pay us an amount to cover the cost of the work being carried out. We'll tell you what this amount is at the time, and we'll provide a breakdown of the costs if you ask us for one. If the National Measurement Office decides that the meter is operating outside of the statutory limits, we'll refund the payment to you.
5.7 7. You agree to pay for your energy by monthly automatic payment by direct debit which you need to set-up as a condition of us working together and supplying your energy.
5.8 8. If you have a prepayment meter installed or if you agree to have a prepayment meter installed, you will be placed on to our prepayment meter energy plan and rates
5.9 9. If you are under a Non-formal Agreement and you have a prepayment meter, or if you change to a prepayment meter for any reason while under agreement with us, you will automatically be placed onto our Pay As You Go package.
5.10 10. If you're having trouble paying your bill, you should contact us immediately to discuss ways to save money and the payment methods available to you.
5.11 11. We will carry any debit or credit balance forward to the next month's bill.
5.12 12. So we can bill you as accurately as possible, you must give us an up-to-date meter reading for your energy at least once a month.
5.13 13. You must keep your account in credit by paying for the supply in advance by automatic payment.
5.14 14. Your automatic monthly payment amount will be based on the cost of the energy we think you'll use during the a year with Utility Point split into 12 equal monthly payments. We will provide inform you with a payment schedule along with of the amounts of your automatic payments and the dates on which payments will we intend to take the which should be collected the dates you selected when you we set up your account with us.
5.15 15. We aim to review the amount, date and frequency of your automatic payments at least twice a year, for example to make sure you are covering the cost of the energy you use use, or reduce the amount if you are paying too much. To make sure together we are balancing your costs with your payments. To continue to receive the “on-line discount” , you must provide meter readings reads at least once a month. This ensures month to make sure your payments can be reduced if you are paying for more than you use or adjusted to reflect your consumptionneed. Where However, where we intend to make any changes to your automatic payment, we will notify you by email (normally 10 working days) in advance of the payment being debitedtaken, or such other period as we may agree.
5.16 16. Your monthly Direct Debit amount is based on your the personal projection of electricity and gas usage you gave us during the application process. You provided gave us with an estimated usage either High, /Medium or Low or you entered an actual amount. This is used We then simply divided this into 12 easy to calculate your tariff and manage monthly paymentpayments. Throughout the time you are with us we make slight adjustments based on meter reads provided and actual usageas we get to understand your usage better. We do this to ensure so your monthly payments don’t build up too much credit on your account but also, so you do not accrue too much debt. We'll ’ll always let you know in advance if we change anything and we request hope you advise will let us know if your circumstances changechange also. Depending on The reason for collecting a level amount of Direct Debits across the tariff year, even though you have chosen will probably use more energy during the winter months, is to ensure your payments may be subject to variation, this will have been outlined clearly when you switched to Utility point are kept as low as possible. Other suppliers use a complex winter weighting calculation and confirmed in your welcome pack. Utility Point are a responsible energy provider and follow the guidelines set by the regulator Ofgem to ensure we review our customers payments to prevent them going into deficit/debt especially as we approach charge more during the winter periodthan the summer, but we think our way is simpler and easier. When completing a review, we will use the information we have readily available regarding Find out more about how your expected consumption which is provided by the national database. The national database has all historic information regarding your readings and previous consumption which helps us project your monthly cost. Direct debit payments will always be subject to change based on actual consumption, this is Debit are calculated from your meter readings, it is therefore important you provide monthly readings via your UP online account to avoid estimated reads and bills and to ensure you only pay for what you use.
5.17 If we don’t bill you for your energy within 12 months of you using it, you won’t have to pay for that energy, except in any of the following circumstances where you will be responsible for paying us for your usage and any additional costs: - if you haven’t allowed us to access your meter to take a meter reading so that we can provide you with an accurate bill. - if you have acted unlawfully by tampering with your meter or where your meter is not operating correctly, and you won’t let us fix it. - if you have unreasonably avoided making payment. - if you have acted unreasonably in preventing us from accurately billing your account.visit xxxxxxxxxxxx.xx.xx
Appears in 1 contract
Samples: Terms & Conditions
