PCN - Key Performance Indicators Sample Clauses
The PCN - Key Performance Indicators clause establishes specific metrics or standards that must be met in the performance of a contract. These indicators are typically quantifiable measures such as response times, quality benchmarks, or delivery deadlines, and are used to assess whether contractual obligations are being fulfilled satisfactorily. By clearly defining performance expectations, this clause helps ensure accountability and provides a basis for evaluating compliance, thereby reducing ambiguity and potential disputes over service levels.
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PCN - Key Performance Indicators. The following key performance indicators will be used to ensure the quality of the service is maintained; these may be change but only after due consideration through the annual review process. Percentage of Penalty Charge Notices sent according to statutory requirements - 98% minimum. Compliance with statutory requirements in relation to response times and processing - 98% minimum. Percentage of Appeals Refused (i.e. proportion of the authority’s decisions endorsed by PATAS, against Appeals contested) should not fall below the figure achieved for the respective authorities in 2012/13. Percentage of appeals referred to PATAS should not rise above the figure achieved for the respective authorities in 2012/13. Percentage of PCNs paid against PCNs issued should as a minimum remain at the level achieved by the respective authorities in 2012/13. It is the responsibility of the Head of Parking Services to take corrective action if there are concerns over performance in the processing of PCNs or the associated recovery of debts. The Head of Service shall bring to the attention of the Shared Service Project Board any aspects of PCN processing where variations in service are deemed to have a direct effect on service provision or income.