Performance Indicator. Areas of responsibility must be met as an indication of performance and failure to meet these may lead to a performance review.
Performance Indicator. Of all Petitioners trained, licensed, and Home Study completed the percentage licensed within 120 days. (95%)
Performance Indicator. Of all homes relicensed, and Home Study Up-date, the percentage relicensed prior to expiration. (95%)
Performance Indicator. Of all of the Competing Adoption Petition received the percentage of the Final Report and Recommendation completed by the date provided by court.
Performance Indicator. 8.1 Opening time for e-commerce platform: Party B shall ensure that the e-commerce platform is operational from 7:00am to 10:00pm everyday. If there are technical issues on the e-commerce platform, Party B shall provide alternate procurement method for Party A. Party B shall guarantee that e-commerce platform will not experience more than 3 technical issues each month.
8.2 Party B shall provide related data to Party A according to Annex 9.
8.3 Party B shall comply with time performance indicator as follows:
8.3.1 From the time Party A requests for a quotation on materials, Party B shall furnish Party A with the quotation within 2 business days 80% of the time, and within 3 business days 20% of the time.
8.3.2 From the time Party A issues a purchase order to Party B, Party B shall issue a purchase order to its supplier within 1 business day 95% of the time, and within 2 business days 5% of the time.
8.3.3 From the time Party B receives the ordered materials from its supplier, the materials shall be delivered to Party A within 2 business days 100% of the time (with the exception of the delay caused by quality testing).
8.4 The inventory level shall not be lower than 10% of the amounts required by Party A. (Only when the quantity of inventory reaches the required amount of Party A, such inventory shall be deemed qualified and be counted into the inventory level).
8.5 Resolution of complaint: Party B shall establish a complaint record which includes the date, time, name of the complainant, and dispute resolution. 80% of the complaints shall be resolved within 1 business day and the remaining 20% of the complaints shall be resolved within one week.
8.6 Party B shall provide performance report before April 30, 2008. Party B shall submit such report within the first 5 days of each month.
8.7 If Party B cannot meet the abovementioned performance requirement, Party B shall compensate Party A for breach of agreement in accordance with Article 14.1 of this Agreement.
Performance Indicator. At least one member of Construction and Maintenance LWA to visit each of the other LWA’s by 1st January, 1997. Implement the improved after hours communication system by 1st September, 1996 or sooner pending funding. At least one meeting for each month during the 1996/97 financial year.
Performance Indicator. At least 3 people trained and capable of using the laser level by 1st July 1996. • At least 3 people trained and capable of using the automatic survey level by 1st July 1996. • A further 3 people trained and capable of using the automatic survey level by 1st December 1996.
Performance Indicator a. The Contractor must deliver and adhere to a Division of Medical Services (DMS) Statement of Work (SOW) for the Development, Design, and Implementation (DDI) and Operations Phases of the project. The Decision Support Technical solution must consist of the following Project Components, as defined in Optum Proposal Attachment G1:
i. General Technical Standards ii. Service Oriented Architecture
Performance Indicator a. The Contractor must provide the DSS contract deliverables as defined in Optum Proposal Attachment G1, Section 7. Minimum requirements for each deliverable are defined in Optum Proposal Attachment G1, Sections 2–6. Deliverables must be provided for the following phases: Project Initiation Deliverables Project Management Office and Administration Deliverables Phase I – Project Planning and Startup Deliverables Phase II – Infrastructure and Development, Configuration, and Integration Deliverables Phase III – Operations Readiness, Production Cutover, and Facilities Rollout Deliverables Phase IV – Initial Operations Deliverables Phase V – Operations and Federal Certification Deliverables Phase VI – Turnover and Contract Closeout Deliverables
b. The Contractor must provide the DSS contract deliverables according to the schedule in Attachment 4.
Performance Indicator. The Contractor must take responsibility, ownership, and control of three distinct facilities:
