Performance Levels. The“XXXXxxx.xx Technical Call Centre’s” target performance level objective with respect to answering Hotline Calls (defined below) is to answer eighty percent (80%) of all calls within ten (10) minutes. In the event that the entire “XXXXxxx.xx Technical Call Centre” is busy, the “XXXXxxx.xx Technical Call Centre” commits to responding to any calls/communications within four (4) hours.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Performance Levels. The“XXXXxxx.xx Technical Call Centre’s” target performance level objective with respect to answering Hotline Calls (defined below) is to answer eighty percent (80%) of all calls within ten (10ten(10) minutes. In the event that the entire “XXXXxxx.xx Technical Call Centre” is busy, the “XXXXxxx.xx Technical Call Centre” commits to responding to any calls/communications within four (4) hours.
Appears in 2 contracts
Performance Levels. The“XXXXxxx.xx The “XXXXxxx.xx Technical Call Centre’s” target performance level objective with respect to answering Hotline Calls (defined below) is to answer eighty percent (80%) of all calls within ten (10) minutes. In the event that the entire “XXXXxxx.xx Technical Call Centre” is busy, the “XXXXxxx.xx Technical Call Centre” commits to responding to any calls/communications within four (4) hours.
Appears in 1 contract
Samples: Service Level Agreement
