Planned Maintenance Window Sample Clauses
A Planned Maintenance Window clause defines specific periods during which scheduled maintenance activities on a system or service may occur. This clause typically outlines the days and times when maintenance is permitted, such as late-night hours or weekends, and may specify advance notice requirements to affected users. Its core function is to set clear expectations for service availability and minimize disruption by informing users when temporary outages or reduced functionality might happen due to necessary upkeep.
Planned Maintenance Window. 2.2.1. The maintenance window for planned outages is between 23:00 and 06:00 UK time.
2.2.2. Xiria may suspend the service to carry out periodic maintenance or upgrade work on the service, this will be carried out during the maintenance windows.
2.2.3. We will provide you with 5 Business Days’ notice of planned maintenance windows by email.
Planned Maintenance Window. 5.3.1 The maintenance window for planned outages is between 00.00 and 07.00 UK time.
5.3.2 Datanet may suspend the service to carry out periodic maintenance or upgrade work on the service, this will be carried out during the maintenance windows.
5.3.3 We will provide you with 5 Business Days notice of planned maintenance windows by email and/or by notification on the website (▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇.▇▇/planned_maintenance.aspx).
(6) Connectivity Solutions - Broadband xDSL (Standard and Premier Support), FTTC and FTTP
6.1 xDSL is a service for which most I SPs will not offer an SLA due to the underlying PSTN technology restrictions, such as dependency on BT, line quality and distance from the local exchange. Despite these restrictions, Datanet will offer a response, escalation and compensation SLA as well as define xDSL target fix times for our Standard and Premier services on a best endeavours basis.
Planned Maintenance Window. 6.3.1 The maintenance window for planned outages is between 00.00 and 07.00 UK time.
6.3.2 Datanet may suspend the service to carry out periodic maintenance or upgrade work on the service, this will be carried out during the maintenance windows.
6.3.3 In the case of major works, we will provide you with 5 Business Days notice of planned maintenance windows by notification on the website (▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇.▇▇/planned_maintenance.aspx).
(7) Other Services: Email, MessageScreen, DNS, Data Back-up Solutions and Shared Web Hosting (7.1) Fault Handling / Response Time for Break/Fix.
7.1.1 Datanet's response times during the Normal Support Hours (8.00am to 8:00pm, Monday to Saturday) are as follows: You can call us on our support number 0845 130 0695 and expect a prompt answer and be able to speak to a Support Technician normally straight away and always within 1 hour. You can expect to be contacted at least every 4 hours with a progress report, unless otherwise agreed or due to the case being parked. Cases that are not parked will be escalated to management after 1 full business day.
7.1.2 In exceptional circumstances, for instance during a Major Service Outage (MSO), resources will be diverted to correcting the fault and resuming the service as fast as possible. This means that regular updates to individual customers will not be possible. Regular updates will be posted on the website (▇▇▇.▇▇▇▇▇▇▇.▇▇.▇▇/▇▇▇▇▇▇▇.▇▇▇▇).
Planned Maintenance Window. 7.2.1 The maintenance window for planned outages is between 00.00 and 07.00 UK time.
7.2.2 Datanet may suspend the service to carry out periodic maintenance or upgrade work on the service, this will be carried out during the maintenance windows.
7.2.3 In the case of major works, we will provide you with 5 Business Days notice of planned maintenance windows by notification on the website (▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇.▇▇/planned_maintenance.aspx).
(8) Premier support, Hardware
8.1 Premier Support on Hardware is an optional chargeable service available on certain hardware devices supplied by Datanet as part of a hosted or connectivity solution
8.2 Datanet offers an extended warranty on hardware covered under Premier Support and will replace the faulty equipment next Business Day with a similar preconfigured device providing the fault can be identified and a replacement configured on a normal business day before the 4.30pm postal deadline.
8.3 You may arrange a courier to collect the replacement unit in order to expedite delivery at your cost.
8.4 Premier Support includes remote management and our engineers will maintain and troubleshoot the device as necessary via secure VPN. We will manage and support remote user configurations and branch to branch VPN's. We will also include activities such as: (a) adding, removing and configuring I PSEC VPNs (b) port forwarding of services to internal devices (c) policy additions, modifications and deletions.
8.5 Where appropriate your device firmware or software will be remotely upgraded and reconfigured, keeping your security up-to-date and extending the functionality of the hardware, subject to the following conditions: (a) a free of charge manufacturer software or firmware update is announced which enhances or resolves security issues within the device (b) additional functionality is available which will benefit you or offer increased performance (c) you agree a maintenance window with us during normal business hours to facilitate the upgrade and you have a member of staff on site to assist with power reboots after the upgrade.
Planned Maintenance Window. 4.5.1. The maintenance window for planned outages is between 19.00 and 07.00 UK time.
4.5.2. Coretek may suspend the service to carry out periodic maintenance or upgrade work on the service, this will be carried out during the maintenance windows.
4.5.3. We will provide you with 5 Business Days notice of planned maintenance windows by email and/or by notification on the website.
Planned Maintenance Window. 4.6.1 The maintenance window for planned outages is between 00.00 and 07.00 UK time.
4.6.2 Datanet may suspend the service to carry out periodic maintenance or upgrade work on the service, this will be carried out during the maintenance windows.
4.6.3 We will provide you with 5 Business Days notice of planned maintenance windows by email and/or by notification on the website (▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇.▇▇/planned_maintenance.aspx).
(5) Connectivity Solutions - Private Circuits - MPLS, Ethernet Extension LES, WES, BES, EAD, MIA).
5.1 Private Circuits benefit from our 24x7 support. (5.2) Fault Handling / Response Time for Break/Fix.
5.2.1 Datanet's response times during the Normal Support Hours (8.00am to 8:00pm, Monday to Saturday) are as follows: You can call us on our support number 0845 130 0695 and expect a prompt answer and be able to speak to a Support Technician normally straight away and always within 1 hour. You can expect to be contacted at least every 2 hours with a progress report, unless otherwise agreed or due to the case being parked. Cases that are not parked will be escalated to management after 2 hours.
5.2.2 In exceptional circumstances, for instance during a Major Service Outage (MSO), resources will be diverted to correcting the fault and resuming the service as fast as possible. This means that regular updates to individual customers will not be possible. Regular updates will be posted on the website (▇▇▇.▇▇▇▇▇▇▇.▇▇.▇▇/▇▇▇▇▇▇▇.▇▇▇▇).
5.2.3 Datanet's response times out of Normal Support Hours (outside 8.00am to 8:00pm, Monday to Saturday) are as follows: You can call us on our 24x7 support number, which will be listed in your welcome letter upon commencement of service, this will be responded to within 1 hour. We will require contact names & numbers from you and you are responsible for providing Datanet accurate and current contact information for your designated points of contact.