Common use of Policy Reserve Clause in Contracts

Policy Reserve. It is the customer’s responsibility to check the goods at delivery and to exercise their right of recourse against the carrier. To be covered in case of default or defect, the customer must imperatively: 1. Report it on the delivery note of the goods of the carrier 2. Address the carrier a registered letter (with receipt confirmation), within a maximum period of 3 days following the day of the delivery. 3. Send a copy of the letter and the delivery note to Enagic France at the same time. If this procedure is not followed, Enagic France will not accept any claim. VIII) Conformity of products: Enagic undertakes to refund or exchange the goods that do not correspond to the order placed by the customer. The customer must report any non-conformity in detail and return the product(s) to Enagic France who will exchange or refund the product(s). The request must be made within 7 working days from the date of delivery. The products must be returned in the delivery condition with all the items delivered (accessories, packaging, instructions