Common use of Portfolio Management Services Generally Clause in Contracts

Portfolio Management Services Generally. 4.4.1 SunTrust hereby retains FMER to perform Portfolio Management Services. FMER shall develop default prevention and collection strategies and customized Borrower treatment streams to minimize credit losses. Upon SunTrust’s written request and approval, activities may include: (a) education of Borrower and Cosigner about Loan responsibilities both in writing and through calls in preparation for repayment; (b) multi-channel (mail and outbound calling) contact strategies; or (c) development and optimization of tools (payment plans, forbearance, payment vehicles, etc.) tailored to SunTrust needs. In carrying out its duties with respect to the Portfolio Management Services and subject to Section 4.6 and FMER’s indemnification obligations set forth herein, FMER may retain and employ Subcontractors as provided herein. 4.4.2 Nothing in this Agreement shall be construed to require or permit FMER to undertake direct or indirect collection activities with respect to Borrowers or other consumer obligors, it being the intent of the Parties that consumer-facing collection activities be conducted by Subcontractors primarily engaged in the business of collecting consumer debts for third parties. 4.4.3 SunTrust shall cause Servicer to provide to FMER (a) consumer file data in the manner and form described in Section 4.9.1, and (b) view-only access to Borrower Loan accounts on Servicer’s system.

Portfolio Management Services Generally. 4.4.1 SunTrust hereby retains FMER to perform Portfolio Management Services. FMER shall develop default prevention and collection strategies and customized Borrower Loan treatment streams to minimize credit losses. Upon SunTrust’s written request and approval, activities may Activities will include: (a) education promotion of Borrower the 0.25% interest rate reductions for automatic payments and Cosigner the additional automatic payment benefit for SunTrust account holders, to educate consumers about Loan responsibilities both in writing and through calls in preparation for repaymentthe savings that can be achieved by using automatic payments; (b) multi-channel (mail, secure e-mail and outbound calling) contact strategies; or (c) development and optimization of tools (payment plans, forbearance, payment vehicles, etc.) tailored to SunTrust needs. In carrying out its duties with respect to the Portfolio Management Services and subject to Section 4.6 4.5 and FMER’s indemnification obligations set forth herein, FMER may retain and employ Subcontractors as provided herein. 4.4.2 Nothing in this Agreement shall be construed to require or permit FMER to undertake direct or indirect collection activities with respect to Borrowers or other consumer obligorsCosigners, it being the intent of the Parties that consumer-facing collection activities be conducted by Subcontractors primarily engaged in the business of collecting consumer debts for third parties. 4.4.3 SunTrust shall cause Servicer to provide to FMER (a) consumer file data in the manner and form described in Section 4.9.14.8.1, and (b) view-only access to Borrower Loan accounts on Servicer’s system.

Portfolio Management Services Generally. 4.4.1 SunTrust Lender hereby retains FMER to perform Portfolio Management Services. FMER shall develop default prevention and collection strategies and customized Borrower treatment streams to minimize credit losses. Upon SunTrust’s written request and approval, activities Activities may include: (a) education of Borrower and Cosigner about Loan responsibilities both in writing and through calls in preparation for repayment; (b) multi-channel (mail and outbound calling) contact strategies; or (c) development and optimization of tools (payment plans, forbearance, payment vehicles, etc.) tailored to SunTrust Lender needs. In carrying out its duties with respect to the Portfolio Management Services and subject to Section 4.6 and FMER’s indemnification obligations set forth herein, FMER may retain and employ Subcontractors as provided herein. 4.4.2 Nothing in this Agreement shall be construed to require or permit FMER to undertake direct or indirect collection activities with respect to Borrowers or other consumer obligors, it being the intent of the Parties that consumer-facing collection activities be conducted by Subcontractors primarily engaged in the business of collecting consumer debts for third parties. 4.4.3 SunTrust Lender shall cause Servicer to provide to FMER (a) consumer file data in the manner and form described in Section 4.9.14.11, and (b) view-only access to Borrower Loan accounts on Servicer’s system.