Possible Blackjack issues. In case of Blackjack games broadcast from the studio, the scanner may not read the card. This error occurs when the presenter takes out 2 cards from the shoe at the same time, and the scanner only reads the bottom card. In this case, the Ezugi software may display cards in a different order than how they are actually aligned on the table. Upon discovering the error, the presenter stops the game and the pit boss tries to reconstruct the dealing. If this proves to be impossible, he orders a dead hand, and the players are returned their bets, and a new dealing is carried out. If the player has a blackjack and the presenter does not have an Ace or a card with the value of 10 (i.e. he would certainly win), then the won prize will be manually credited by the director of the online casino. If the scanner malfunctions and fails to read the cards, then the presenter stops the game and the players are returned their bets. On the table the game has to be suspended and the scanner will be replaced. The game can be continued when the scanner is replaced. If the shuffler malfunctions then a spare shuffler shall be used to continue. The malfunctioned shuffler and all the cards will be removed from the table together. The spare shuffler is introduced to the table with 6 decks of cards. The 6 decks will be laid out by the online casino staff on the table facing up, recorded by the online casino system. Then the game will continue.
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Samples: Licence Agreement, Licence Agreement, vipcasino.hu