Common use of POWER Account Balance Information Clause in Contracts

POWER Account Balance Information. The Contractor shall maintain up-to-date member POWER Account balance information. This information shall be mailed to members on a monthly basis in the form of a POWER Account Statement. The POWER Account Statement shall include the member’s Gateway to Work status in a format prescribed in the MCE Policy and Procedure manual. It shall also be available online via a secure member portal. The information shall reflect real-time changes in the member’s POWER Account, as evidenced by paid claims. It shall also indicate the member’s annual and monthly contribution amounts and the State’s estimated annual contribution amount. POWER Account balance information shall also be available to members by contacting the Contractor’s Member Helpline. The Contractor shall give members an opportunity to elect to receive e-mail alerts about updated POWER Account balance information on the member’s secure member portal, in addition to or as an alternative to receiving the information by mail. In providing the required POWER Account balance information, the Contractor may combine the information with the Explanation of Benefit (EOB) information required in Section 7.4.5 below.

POWER Account Balance Information. The Contractor shall maintain up-to-date member POWER Account balance information. This information shall be mailed to members on a monthly basis in the form of a POWER Account Statement. The POWER Account Statement shall include the member’s Gateway to Work status in a format prescribed in the MCE Policy and Procedure manual. It shall also be available online via a secure member portal. The information shall reflect real-time changes in the member’s POWER Account, as evidenced by paid claims. It shall also indicate the member’s annual and monthly contribution amounts and the State’s estimated annual contribution amount. POWER Account balance information shall also be available to members by contacting the Contractor’s Member Helpline. If possible, POWER Account balance information should be available in the form of a receipt at service locations where the POWER Account debit card is used. The Contractor shall give members an opportunity to elect to receive e-mail alerts about updated POWER Account balance information on the member’s secure member portal, in addition to or as an alternative to receiving the information by mail. In providing the required POWER Account balance information, the Contractor may combine the information it with the Explanation of Benefit (EOB) information required in Section 7.4.5 below.