Common use of Price Control Period Clause in Contracts

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Fix April 2021 offer until 30th April 2021 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Fix April 2021 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Fix April 2021 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix April 2021 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Fix April 2021 offer.

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Super Fix April March 2021 v2 offer until 30th April 31st March 2021 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Super Fix April March 2021 v2 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Super Fix April March 2021 v2 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period as required by our regulatory obligationsPeriod. You will pay them from the end of the relevant notice that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Super Fix April March 2021 v2 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box XX Xxx 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Super Fix April March 2021 v2 offer.

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Super Fix April September 2021 offer until 30th April September 2021 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Super Fix April September 2021 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if tariff (if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Super Fix April September 2021 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Super Fix April September 2021 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Super Fix April September 2021 offer.

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Fix April 2021 2015 offer until 30th 30 April 2021 2015 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (and standing charge and unit rate(s)charge) indicated in the Price Fix April 2021 2015 offer on the opening date of the offer. The only exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supplysupply and, when added to our unit rate (and standing charge), this will cause causes our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct priceschange. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Fix April 2021 2015 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period as required by our regulatory obligations. You and will pay them from the end of the relevant notice period, unless we present to tell you another offer and alternative terms (including prices and estimated annual costsabout other product(s) that we feel may be suitable, and more suitable for you agree to sign up to those alternative terms. than the standard product mentioned above. Changing your mind You can cancel your Price Control Fix April 2015 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix April 2021 2015 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 0009647, Xxxxxxxx xx Xxxxxx, XX0 0XXOldbury B69 2PZ. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx customer.acquisitions@ xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from most landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of included in most ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Fix April 2021 2015 offer. Changing your tariff or supplier You may end your Price Fix April 2015 Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Fix April 2015 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix April 2015 offer at any point in the future. Moving home If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the Eligibility Criteria and: • you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and • we agree with you to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Fix April 2015 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Fix April 2021 December 2019 offer until 30th April 2021 31st December 2019 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Fix April 2021 December 2019 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) you (or the relevant tariff required or permitted by law), any of which may be more expensive than your current Price Fix April 2021 December 2019 offer. We will notify you of your new standard variable (or other applicable) prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix April 2021 December 2019 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Fix April 2021 December 2019 offer.. Changing your tariff or supplier You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Fix December 2019 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix December 2019 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. Moving home If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Fix December 2019 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Fix April 2021 Freeze March 2023 offer until 30th April 2021 31st March 2023 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Fix April 2021 Freeze March 2023 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Fix April 2021 Freeze March 2023 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix April 2021 Freeze March 2023 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Fix April 2021 Freeze March 2023 offer.

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Super Fix April March 2021 v3 offer until 30th April 31st March 2021 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Super Fix April March 2021 v3 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) you (or the relevant tariff required or permitted by law), any of which may be more expensive than your current Price Super Fix April March 2021 v3 offer. We will notify you of your new standard variable (or other applicable) prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Super Fix April March 2021 v3 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Super Fix April March 2021 v3 offer.

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Go Green Energy Fix April 2021 December 2020 offer until 30th April 2021 (and including) 31st December 2020 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Go Green Energy Fix April 2021 December 2020 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Go Green Energy Fix April 2021 December 2020 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Go Green Energy Fix April 2021 December 2020 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Go Green Energy Fix December 2020 offer Early Exit Fee If before 12th November 2020 you change your supplier or tariff for electricity or gas, or both, to which your Price Control Agreement applies, we may apply a termination fee of £30 in respect of each such fuel (“Early Exit Fee”). You agree to pay any such Early Exit Fee and that we may also take this fee by Direct Debit. We will not apply an Early Exit Fee in relation to this tariff if you change your supplier or tariff on or after 12th November 2020 or in various other specific circumstances set out in this Price Control Agreement Changing your tariff or supplier You may end your Price Control Agreement or switch supplier without giving us any form of notice but you may incur an Early Exit Fee if you change before 12th November 2020. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Go Green Energy Fix April 2021 offer.December 2020 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to Go Green Energy Fix December 2020 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. Moving home If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Go Green Energy Fix December 2020 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Fix April 2021 Freeze June 2022 offer until 30th April 2021 June 2022 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Fix April 2021 Freeze June 2022 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Fix April 2021 Freeze June 2022 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix April 2021 Freeze June 2022 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Fix April 2021 Freeze June 2022 offer.

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Online Energy Fix April 2021 December 2018 offer until 30th April 2021 31st December 2018 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Online Energy Fix April 2021 December 2018 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) you (or the relevant tariff required or permitted by law), any of which may be more expensive than your current Price Online Energy Fix April 2021 December 2018 offer. We will notify you of your new standard variable (or other applicable) prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Online Energy Fix April 2021 December 2018 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Online Energy Fix April 2021 December 2018 offer.

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Fix April 2021 July 2020 v2 offer until 30th April 2021 31st July 2020 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Fix April 2021 July 2020 v2 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Fix April 2021 July 2020 v2 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix April 2021 July 2020 v2 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Fix April 2021 July 2020 v2 offer.. Changing your tariff or supplier You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Fix July 2020 v2 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix July 2020 v2 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. Moving home If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Fix July 2020 v2 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Super Fix April June 2021 v2 offer until 30th April June 2021 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Super Fix April June 2021 v2 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if tariff (if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Super Fix April June 2021 v2 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Super Fix April June 2021 v2 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Super Fix April June 2021 v2 offer.

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Super Fix April March 2021 offer until 30th April 31st March 2021 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Super Fix April March 2021 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Super Fix April March 2021 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period as required by our regulatory obligationsPeriod. You will pay them from the end of the relevant notice that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Super Fix April March 2021 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Super Fix April March 2021 offer.

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Go Smart Exclusive Fix April 2021 2020 v4 offer until 30th April 2021 2020 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Go Smart Exclusive Fix April 2021 2020 v4 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Go Smart Exclusive Fix April 2021 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix April 2021 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Fix April 2021 offer.2020 v4

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Go Green Energy Fix April 2021 July 2020 offer until 30th April 2021 (and including) 31st July 2020 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Go Green Energy Fix April 2021 July 2020 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Go Green Energy Fix April 2021 July 2020 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Go Green Energy Fix April 2021 July 2020 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Go Green Energy Fix July 2020 offer Changing your tariff or supplier You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Go Green Energy Fix April 2021 offer.July 2020 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Go Green Energy Fix July 2020 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. Moving home If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Go Green Energy Fix July 2020 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Online Energy Fix April 2021 March 2019 offer until 30th April 2021 31st March 2019 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Online Energy Fix April 2021 March 2019 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) you (or the relevant tariff required or permitted by law), any of which may be more expensive than your current Price Online Energy Fix April 2021 March 2019 offer. We will notify you of your new standard variable (or other applicable) prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Online Energy Fix April 2021 March 2019 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Online Energy Fix April 2021 March 2019 offer.

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Go Green Energy Fix April 2021 offer until (and including) 30th April 2021 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Go Green Energy Fix April 2021 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if tariff (if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Go Green Energy Fix April 2021 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Go Green Energy Fix April 2021 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Go Green Energy Fix April 2021 offer.offer Early Exit Fee If before 12th March 2021 you change your supplier or tariff for electricity or gas, or both, to which your Price Control Agreement applies, we may apply a termination fee of £30 in respect of each such fuel (“Early Exit Fee”). You agree to pay any such Early Exit Fee and that we may also take this fee by Direct Debit. We will not apply an Early Exit Fee in relation to this tariff if you change your supplier or tariff on or after 12th March 2021 or in various other specific circumstances set out in this Price Control Agreement. Changing your tariff or supplier You may end your Price Control Agreement or switch supplier without giving us any form of notice but you may incur an Early Exit Fee if you change before 12th March 2021.. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Go Green Energy Fix April 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Go Green Energy Fix April 2021 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. Moving home If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Go Green Energy Fix April 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Homemove Exclusive Fix April September 2021 offer until 30th April September 2021 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Homemove Exclusive Fix April September 2021 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Homemove Exclusive Fix April September 2021 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Homemove Exclusive Fix April September 2021 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Homemove Exclusive Fix April September 2021 offer. Changing your tariff or supplier You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Fix September 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Fix September 2021 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. Moving home If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Fix September 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Online Price Fix April 2021 January 2018 offer until 30th April 2021 31st January 2018 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Online Price Fix April 2021 January 2018 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Online Price Fix April 2021 January 2018 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period as required by our regulatory obligationsPeriod. You will pay them from the end of the relevant notice that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Online Price Fix April 2021 January 2018 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Online Price Fix April 2021 January 2018 offer.

Price Control Period. These terms apply to you energy supply from the date when we agree we will supply you under our Price Fix April 2021 Freeze Plus March 2023 offer until 30th April 2021 31st March 2023 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Please see below for additional terms that apply in relation to the hotel offer. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Fix April 2021 Freeze Plus March 2023 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Fix April 2021 Freeze Plus March 2023 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix April 2021 Freeze Plus March 2023 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Fix April 2021 Freeze Plus March 2023 offer. You will no longer be eligible for the One Nights Free Hotel stay.

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Go Green Energy Fix April 2021 September 2020 offer until (and including) 30th April 2021 September 2020 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Go Green Energy Fix April 2021 September 2020 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Go Green Energy Fix April 2021 September 2020 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Go Green Energy Fix April 2021 September 2020 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Go Green Energy Fix September 2020 offer Changing your tariff or supplier You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Go Green Energy Fix April 2021 offer.September 2020 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Go Green Energy Fix September 2020 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. Moving home If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Go Green Energy Fix September 2020 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Exclusive Online Fix April 2021 December 2019 offer until 30th April 2021 31st December 2019 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Exclusive Online Fix April 2021 December 2019 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) you (or the relevant tariff required or permitted by law), any of which may be more expensive than your current Price Exclusive Online Fix April 2021 December 2019 offer. We will notify you of your new standard variable (or other applicable) prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Exclusive Online Fix April 2021 December 2019 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Exclusive Online Fix April 2021 December 2019 offer.

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Feel Good Fix April 2021 August 2018 v2 offer until 30th April 2021 31st August 2018 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During during the Price Control Period our prices for electricity and gas Charges will be fixed at the current on a single standing charge and unit rate basis and will be based on our Feel Good Fix August 2018 v2 prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the . Our prices (standing charge and unit rate(s)) indicated in will not increase during the Price Fix April 2021 offer on the opening date of the offerControl Period. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed pricecurrent price in your region at the relevant time. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. If our standard variable prices in your region go down before 31st August 2018, your prices will reduce by a proportional amount. We will notify you of any change to your prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Feel Good Fix April 2021 August 2018 v2 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period as required by our regulatory obligationsPeriod. You will pay them from the end of the relevant notice that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Feel Good Fix April 2021 August 2018 v2 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box XX Xxx 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Feel Good Fix August 2018 v2 offer. Changing your tariff or supplier You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Feel Good Fix April 2021 offerAugust 2018 v2 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Feel Good Fix August 2018 v2 offer at any point in the future. If you switch supplier as a result of the notice received during the 42-49 day window prior to the end of the Price Control Period, and we receive formal notice of a switch within 20 working days of the end of the Price Control Period, then until you leave you will pay the charges as per this Price Control Agreement. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. Moving home If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Feel Good Fix August 2018 v2 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Everyday Heroes Fix April 2021 2019 offer until 30th April 2021 2019 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Everyday Heroes Fix April 2021 2019 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) you (or the relevant tariff required or permitted by law), any of which may be more expensive than your current Price Everyday Heroes Fix April 2021 2019 offer. We will notify you of your new standard variable (or other applicable) prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Everyday Heroes Fix April 2021 2019 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Everyday Heroes Fix April 2021 2019 offer.

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Fix April March 2021 offer until 30th April 31st March 2021 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Fix April March 2021 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Fix April March 2021 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period as required by our regulatory obligationsPeriod. You will pay them from the end of the relevant notice that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix April March 2021 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box XX Xxx 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Fix April March 2021 offer. Changing your tariff or supplier You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Fix March 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix March 2021 offer at any point in the future. If you switch supplier as a result of the notice received during the 42-49 day window prior to the end of the Price Control Period, and we receive formal notice of a switch within 20 working days of the end of the Price Control Period, then until you leave you will pay the charges as per this Price Control Agreement. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. Moving home If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Fix March 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Online Price Fix April 2021 May 2018 offer until 30th April 2021 31st May 2018 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Online Price Fix April 2021 May 2018 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Online Price Fix April 2021 May 2018 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period as required by our regulatory obligationsPeriod. You will pay them from the end of the relevant notice that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Online Price Fix April 2021 May 2018 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Online Price Fix April 2021 May 2018 offer.

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Exclusive Online Fix April 2021 October 2020 offer until 30th April 2021 31st October 2020 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Exclusive Online Fix April 2021 October 2020 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Exclusive Online Fix April 2021 October 2020 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period as required by our regulatory obligationsPeriod. You will pay them from the end of the relevant notice that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Exclusive Online Fix April 2021 October 2020 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Exclusive Online Fix October 2020 offer. Changing your tariff or supplier You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Exclusive Online Fix April 2021 offer.October 2020 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Exclusive Online Fix October 2020 offer at any point in the future. If you switch supplier as a result of the notice received during the 42-49 day window prior to the end of the Price Control Period, and we receive formal notice of a switch within 20 working days of the end of the Price Control Period, then until you leave you will pay the charges as per this Price Control Agreement. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. Moving home If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Exclusive Online Fix October 2020 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Fix April 2021 Fixed Energy Online August 2018 offer until 30th April 2021 31st August 2018 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Fix April 2021 Fixed Energy Online August 2018 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Price Fix April 2021 Fixed Energy Online August 2018 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period as required by our regulatory obligationsPeriod. You will pay them from the end of the relevant notice that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix April 2021 Fixed Energy Online August 2018 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Fix April 2021 Fixed Energy Online August 2018 offer.

Price Control Period. These terms apply from the date when we agree we will supply you under our Online Price Fix April 2021 August 2018 offer until 30th April 2021 31st August 2018 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Online Price Fix April 2021 August 2018 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Online Price Fix April 2021 August 2018 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period as required by our regulatory obligationsPeriod. You will pay them from the end of the relevant notice that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Online Price Fix April 2021 August 2018 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box XX Xxx 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Online Price Fix April 2021 August 2018 offer. Changing your tariff or supplier You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Online Price Fix August 2018 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Online Price Fix August 2018 offer at any point in the future. If you switch supplier as a result of the notice received during the 42-49 day window prior to the end of the Price Control Period, and we receive formal notice of a switch within 20 working days of the end of the Price Control Period, then until you leave you will pay the charges as per this Price Control Agreement. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. Moving home If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Online Price Fix August 2018 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Price Go Green Energy Fix April 2021 May 2020 offer until 30th April 2021 (and including) 31st May 2020 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Go Green Energy Fix April 2021 May 2020 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) you (or the relevant tariff required or permitted by law), any of which may be more expensive than your current Price Go Green Energy Fix April 2021 May 2020 offer. We will notify you of your new standard variable (or other applicable) prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . Changing your mind You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Go Green Energy Fix April 2021 May 2020 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Go Green Energy Fix May 2020 offer Changing your tariff or supplier You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Go Green Energy Fix April 2021 offer.May 2020 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Go Green Energy Fix May 2020 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. Moving home If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Go Green Energy Fix May 2020 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end