Common use of Price Control Period Clause in Contracts

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Fix September 2021 offer until 30th September 2021 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Fix September 2021 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Homemove Exclusive Fix September 2021 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Fix September 2021 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Fix September 2021 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Fix September 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Fix September 2021 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Fix September 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Fix September 2021 Fixed Energy Online August 2018 offer until 30th September 2021 31st August 2018 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Fix September 2021 Fixed Energy Online August 2018 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Homemove Exclusive Fix September 2021 Fixed Energy Online August 2018 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period as required by our regulatory obligationsPeriod. You will pay them from the end of the relevant notice that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Fix September 2021 Fixed Energy Online August 2018 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Fix September 2021 Fixed Energy Online August 2018 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Fix September 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Fix September 2021 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Fix September 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Online Fix September 2021 December 2019 offer until 30th September 2021 31st December 2019 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Online Fix September 2021 December 2019 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) you (or the relevant tariff required or permitted by law), any of which may be more expensive than your current Homemove Exclusive Online Fix September 2021 December 2019 offer. We will notify you of your new standard variable (or other applicable) prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Online Fix September 2021 December 2019 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Online Fix September 2021 December 2019 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Fix September 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Fix September 2021 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Fix September 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Fix September 2021 Price Freeze March 2023 offer until 30th September 2021 31st March 2023 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Fix September 2021 Price Freeze March 2023 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Homemove Exclusive Fix September 2021 Price Freeze March 2023 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Fix September 2021 Price Freeze March 2023 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Fix September 2021 Price Freeze March 2023 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Fix September 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Fix September 2021 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Fix September 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Online Price Fix September 2021 January 2018 offer until 30th September 2021 31st January 2018 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Online Price Fix September 2021 January 2018 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Homemove Exclusive Online Price Fix September 2021 January 2018 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period as required by our regulatory obligationsPeriod. You will pay them from the end of the relevant notice that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Online Price Fix September 2021 January 2018 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Online Price Fix September 2021 January 2018 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Fix September 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Fix September 2021 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Fix September 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Super Fix September June 2021 v2 offer until 30th September June 2021 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Super Fix September June 2021 v2 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if tariff (if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Homemove Exclusive Super Fix September June 2021 v2 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Super Fix September June 2021 v2 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Super Fix September June 2021 v2 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Fix September 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Fix September 2021 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Fix September 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Price Fix September 2021 December 2019 offer until 30th September 2021 31st December 2019 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Price Fix September 2021 December 2019 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) you (or the relevant tariff required or permitted by law), any of which may be more expensive than your current Homemove Exclusive Price Fix September 2021 December 2019 offer. We will notify you of your new standard variable (or other applicable) prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Price Fix September 2021 December 2019 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Price Fix September 2021 December 2019 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Price Fix September 2021 December 2019 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Price Fix September 2021 December 2019 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Price Fix September 2021 December 2019 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.Agreement

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Super Fix September 2021 offer until 30th September 2021 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Super Fix September 2021 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if tariff (if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Homemove Exclusive Super Fix September 2021 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Super Fix September 2021 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Super Fix September 2021 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Fix September 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Fix September 2021 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Fix September 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Online Price Fix September 2021 May 2018 offer until 30th September 2021 31st May 2018 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Online Price Fix September 2021 May 2018 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Homemove Exclusive Online Price Fix September 2021 May 2018 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period as required by our regulatory obligationsPeriod. You will pay them from the end of the relevant notice that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Online Price Fix September 2021 May 2018 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Online Price Fix September 2021 May 2018 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Fix September 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Fix September 2021 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Fix September 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Feel Good Fix September 2021 August 2018 v2 offer until 30th September 2021 31st August 2018 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas Charges will be fixed at the current on a single standing charge and unit rate basis and will be based on our Feel Good Fix August 2018 v2 prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being . Our prices will not increase during the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Fix September 2021 offer on the opening date of the offerPrice Control Period. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed pricecurrent price in your region at the relevant time. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. If our standard variable prices in your region go down before 31st August 2018, your prices will reduce by a proportional amount. We will notify you of any change to your prices. Our charges after the Price Control Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Homemove Exclusive Feel Good Fix September 2021 August 2018 v2 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period as required by our regulatory obligationsPeriod. You will pay them from the end of the relevant notice that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Feel Good Fix September 2021 August 2018 v2 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box XX Xxx 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Feel Good Fix September 2021 August 2018 v2 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Feel Good Fix September 2021 August 2018 v2 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Feel Good Fix September 2021 August 2018 v2 offer at any point in the future. If you switch supplier as a result of our the notice to you received during the 42-49 day window prior to the end of the Price Control Period, and we receive formal notice of a switch within 20 working days of the relevant period end of the Price Control Period, then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Feel Good Fix September 2021 August 2018 v2 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply to you energy supply from the date when we agree we will supply you under our Homemove Exclusive Fix September 2021 Price Freeze Plus March 2023 offer until 30th September 2021 31st March 2023 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Please see below for additional terms that apply in relation to the hotel offer. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Fix September 2021 Price Freeze Plus March 2023 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Homemove Exclusive Fix September 2021 Price Freeze Plus March 2023 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Fix September 2021 Price Freeze Plus March 2023 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Fix September 2021 Price Freeze Plus March 2023 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Fix September 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Fix September 2021 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Fix September 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will endOne Nights Free Hotel stay.

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Online Energy Fix September 2021 December 2018 offer until 30th September 2021 31st December 2018 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Online Energy Fix September 2021 December 2018 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) you (or the relevant tariff required or permitted by law), any of which may be more expensive than your current Homemove Exclusive Online Energy Fix September 2021 December 2018 offer. We will notify you of your new standard variable (or other applicable) prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Online Energy Fix September 2021 December 2018 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Online Energy Fix September 2021 December 2018 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Fix September 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Fix September 2021 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Fix September 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Go Smart Exclusive Fix September 2021 April 2020 v4 offer until 30th September 2021 April 2020 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Go Smart Exclusive Fix September 2021 April 2020 v4 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Homemove Go Smart Exclusive Fix September 2021 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Fix September 2021 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Fix September 2021 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Fix September 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Fix September 2021 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Fix September 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.April 2020 v4

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Online Energy Fix September 2021 March 2019 offer until 30th September 2021 31st March 2019 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Online Energy Fix September 2021 March 2019 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) you (or the relevant tariff required or permitted by law), any of which may be more expensive than your current Homemove Exclusive Online Energy Fix September 2021 March 2019 offer. We will notify you of your new standard variable (or other applicable) prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Online Energy Fix September 2021 March 2019 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Online Energy Fix September 2021 March 2019 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Fix September 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Fix September 2021 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Fix September 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Super Fix September March 2021 v3 offer until 30th September 31st March 2021 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Super Fix September March 2021 v3 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) you (or the relevant tariff required or permitted by law), any of which may be more expensive than your current Homemove Exclusive Super Fix September March 2021 v3 offer. We will notify you of your new standard variable (or other applicable) prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Super Fix September March 2021 v3 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Super Fix September March 2021 v3 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Fix September 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Fix September 2021 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Fix September 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Fix September 2021 Price Freeze June 2022 offer until 30th September 2021 June 2022 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Fix September 2021 Price Freeze June 2022 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Homemove Exclusive Fix September 2021 Price Freeze June 2022 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Fix September 2021 Price Freeze June 2022 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Fix September 2021 Price Freeze June 2022 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Fix September 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Fix September 2021 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Fix September 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Price Fix September April 2021 offer until 30th September April 2021 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Price Fix September April 2021 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Homemove Exclusive Price Fix September April 2021 offer. We will notify you of your new prices and the associated estimated annual costs you will pay before the end of your Price Control Period as required by our regulatory obligations. You will pay them from the end of the relevant notice period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. . You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Price Fix September April 2021 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Price Fix September April 2021 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Fix September 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Fix September 2021 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Fix September 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Super Fix September March 2021 offer until 30th September 31st March 2021 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Super Fix September March 2021 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Homemove Exclusive Super Fix September March 2021 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period as required by our regulatory obligationsPeriod. You will pay them from the end of the relevant notice that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Super Fix September March 2021 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Super Fix September March 2021 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Fix September 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Fix September 2021 offer at any point in the future. If you switch supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Fix September 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Price Fix September March 2021 offer until 30th September 31st March 2021 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Price Fix September March 2021 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Homemove Exclusive Price Fix September March 2021 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period as required by our regulatory obligationsPeriod. You will pay them from the end of the relevant notice that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Price Fix September March 2021 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box XX Xxx 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Price Fix September March 2021 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Price Fix September March 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Price Fix September March 2021 offer at any point in the future. If you switch supplier as a result of our the notice to you received during the 42-49 day window prior to the end of the Price Control Period, and we receive formal notice of a switch within 20 working days of the relevant period end of the Price Control Period, then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Price Fix September March 2021 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Online Price Fix September 2021 August 2018 offer until 30th September 2021 31st August 2018 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Homemove Exclusive Online Price Fix September 2021 August 2018 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Homemove Exclusive Online Price Fix September 2021 August 2018 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period as required by our regulatory obligationsPeriod. You will pay them from the end of the relevant notice that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Online Price Fix September 2021 August 2018 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box XX Xxx 000, Xxxxxxxx xx Xxxxxx, XX0 0XX. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Online Price Fix September 2021 August 2018 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Online Price Fix September 2021 August 2018 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Online Price Fix September 2021 August 2018 offer at any point in the future. If you switch supplier as a result of our the notice to you received during the 42-49 day window prior to the end of the Price Control Period, and we receive formal notice of a switch within 20 working days of the relevant period end of the Price Control Period, then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Online Price Fix September 2021 August 2018 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.

Price Control Period. These terms apply from the date when we agree we will supply you under our Homemove Exclusive Price Fix September 2021 April 2015 offer until 30th September 2021 30 April 2015 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period. Our charges During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (and standing charge and unit rate(s)charge) indicated in the Homemove Exclusive Price Fix September 2021 April 2015 offer on the opening date of the offer. The only exception to this is if any charge or cost is imposed or incurred by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to or reflected in our charges or costs at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supplysupply and, when added to our unit rate (and standing charge), this will cause causes our charges to change and may increase change. Our charges after the charges you pay to us. If we provide you with incorrect prices in error we can choose not to go ahead with our agreement with you which means we may end it (including your Price Control Agreement) and we will offer you a new agreement with the correct prices. Period ends At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, a relevant fixed term default tariff(if we consider it appropriate to do so) or the relevant tariff required or permitted by law, any of which may be more expensive than your current Homemove Exclusive Price Fix September 2021 April 2015 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period as required by our regulatory obligations. You and will pay them from the end of the relevant notice period, unless we present to tell you another offer and alternative terms (including prices and estimated annual costsabout other product(s) that we feel may be suitable, and more suitable for you agree to sign up to those alternative termsthan the standard product mentioned above. Changing your mind You can cancel your Price Control Fix April 2015 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Homemove Exclusive Price Fix September 2021 April 2015 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 0009647, Xxxxxxxx xx Xxxxxx, XX0 0XXOldbury B69 2PZ. Or, you can email us at xxxxxxxx.xxxxxxxxxxxx@xxxxxx.xxx customer.acquisitions@ xxxxxx.xxx or phone us on 0000 000 0000 (free from mobiles and generally free from most landlines) or 0330 100 8674 (costs no more than 01 or 02 numbers from landlines or mobiles and part of included in most ‘inclusive minutes’ from mobiles). We may monitor and/or record calls for security, quality or training purposes. You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Homemove Exclusive Price Fix September 2021 April 2015 offer. You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change Changing your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Homemove Exclusive Fix September 2021 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Homemove Exclusive Fix September 2021 offer at any point in the future. If you switch or supplier as a result of our notice to you prior to the end of the Price Control Period, and we receive formal notice of a switch within the relevant period then until you leave you will pay the charges as per this Price Control Agreement. We’ll give you details of all relevant periods when we notify you at the time. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff. Moving home If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria Eligibility Criteria and: - you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and - we reach a mutual agreement to continue with the Price Control Agreement at your new home. If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Homemove Exclusive Price Fix September 2021 April 2015 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering. If you don’t transfer it to your new home this Price Control Agreement will end.