PRICING DETAILS Clause Samples

PRICING DETAILS. The State and Contractor acknowledge that surges in demand for customer service during this contract period may require CSR station capacity in excess of the current 90 seats in Vermont in order to maintain expected service level agreements. The Contractor and the State will meet no less than monthly to review and approve the call forecast developed by the Contractor for the current and upcoming calendar quarter. The State will provide the necessary inputs required to prepare this forecast including things such as planned media and other events, consumer outreach efforts, application/enrollment periods, new systems functionality and/or changes to state programs and policies. Using the forecast results, Contractor shall develop a plan to address any need for additional capacity beyond the 90 seats in Vermont. The plan, to be approved by the State, may consider: A. The expected duration of the need for additional capacity. B. The time required to recruit, hire, and train additional CSRs including the time necessary to provision users to access the necessary state systems and complete State required background checks, either in the Burlington VT location or at another overflow call center location. C. The State’s preference to limit the use of out-of-state CSRs to the extent possible D. Any adjustments to SLAs necessary based on the expected timing and size of the surge in demand. E. The occupancy rate for agents. The Contractor will target an Occupancy Rate of 70 percent to the extent possible based on systems availability as a trigger to indicate the need to review capacity constraints of the Burlington site. The average CSR Occupancy Rate for this purpose is defined as the percentage of CSR talk time minutes per hour divided by the amount of CSR hours scheduled to be taking calls. Upon approval of the Contractor’s expansion plan and budget by the State, the Contractor will expand to meet the approved number of additional stations at the Vermont site and/or the use of a non-Vermont based overflow call center. The State may elect to use the non-Vermont based overflow call center services. The cost shall be reimbursed at a flat rate per station per month to cover rent, electric, voice circuits, data lines, maintenance, equipment depreciation, and management staff costs. Per minute costs based on actual talk minutes completed by overflow call center agents will be reimbursed at the same rate as the Vermont site. The state will provide at least to 6 weeks lead ...

PRICING DETAILS. Pricing guarantees at retail and mail exclude claims for compounds, DMRs, COB, LDD, 340b, OTCs, vaccines, LTC pharmacies, tribal claims, Most Favored Nation States, U&C, In-House pharmacy, and Veteran Administration, Military claims, and specialty claims.

PRICING DETAILS. The parties agree that the fees for the above services shall be a total of $298,820.00 payable as follows (“Fee”):

PRICING DETAILS. The following is a summary of the discounted rate per month that OnStar shall pay to Magic for the below number of individuals assigned to the below positions: Discounted Standard Rate per Rate per day Discounted Organization Position day per employee Number 30% Rate per month Program Management [**] [**] [**] [**] [**] Engineering [**] [**] [**] [**] [**] Engineering [**] [**] [**] [**] [**] Engineering [**] [**] [**] [**] [**] Engineering [**] [**] [**] [**] [**] Engineering [**] [**] [**] [**] [**] Engineering [**] [**] [**] [**] [**] Engineering [**] [**] [**] [**] [**] Engineering [**] [**] [**] [**] [**] Engineering [**] [**] [**] [**] [**] Quality Assurance [**] [**] [**] [**] [**] Speech & Language [**] [**] [**] [**] [**] Speech & Language [**] [**] [**] [**] [**] Speech & Language [**] [**] [**] [**] [**] ------------------------------------------ Total 18 $23,330 $483,817