Pricing Framework Sample Clauses

Pricing Framework. 51 3.1. Contract Prices............................................................................... 51 3.1.1. Pricing and Cost Model of Attachment 1............................................... 51 3.1.2. Application of Prices................................................................ 52 3.1.3. Pricing Model........................................................................ 52 * Material has been omitted and filed separately with the Commission.
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Pricing Framework. This Pricing Framework will apply as of the Effective Date of this Agreement. However, we retain the discretion to update this Pricing Framework from time to time. A “Usage Fee” will apply to each minute during which the Virtual Agent automates customer interactions (“Minute Usage”). This begins as soon as a call connects to the Virtual Agent and stops once the call has been disconnected or the Virtual Agent transfers the call. The total handle time from all calls will be calculated at the end of each billing period. If the duration of a call is not an even number, the seconds will be rounded up to the closest 30 second increment. For example, if there are 2 calls during a billing period: ● Call 1: 3 minutes, 55 seconds ● Call 2: 4 minutes, 20 seconds You will be billed 8 minutes and 30 seconds as the Usage Fee. This will be broken down as 4 minutes for Call 1 and 4 minutes and 30 seconds for Call 2. What’s included: ● Ongoing support and maintenance are included in all Usage Fees (this does not refer to or include any additional Professional Services fees set out in the relevant SOW). What’s not included: ● Telephony fees. PSTN telephony charges will be billed separately through your existing communications provider. There will be no additional charges if a private SIP line is used to deliver calls. ● SMS fees. If the scope of the SOW requires a SMS to be sent by the Virtual Agent, all SMS fees incurred will be charged to you. ● PCI transactional fees. If the scope of the SOW requires a PCI payment to be taken by the Virtual Agent, all PCI fees incurred will be charged to you; ● Voice talent fees. PolyAI works with a roster of voice talent to record prompts for our Virtual Agents.
Pricing Framework 

Related to Pricing Framework

  • Pricing Errors Any material errors in the calculation of net asset value, dividends or capital gain information shall be reported immediately upon discovery to the Company. An error shall be deemed "material" based on our interpretation of the SEC's position and policy with regard to materiality, as it may be modified from time to time. Neither the Trust, any Fund, the Distributor, nor any of their affiliates shall be liable for any information provided to the Company pursuant to this Agreement which information is based on incorrect information supplied by or on behalf of the Company or any other Participating Company to the Trust or the Distributor.

  • Pricing Services Chase may use any pricing service referred to in an applicable MSLA and any other recognized pricing service (including itself and any of its affiliates) in order to perform its valuation responsibilities with respect to Securities, Collateral and Authorized Investments, and Lender shall hold Chase harmless from and against any loss or damage suffered or incurred as a result of errors or omissions of any such pricing service.

  • Auction Schedule The Auction Agent shall conduct Auctions in accordance with the schedule set forth below. Such schedule may be changed by the Auction Agent with the consent of the Company, which consent shall not be withheld unreasonably. The Auction Agent shall give notice of any such change to each Broker-Dealer. Such notice shall be received prior to the first Auction Date on which any such change shall be effective. Time Event ---- ----- By 9:30 A.M. Auction Agent advises the Company and the Broker-Dealers of the Reference Rate and the Maximum Applicable Rate as set forth in Section 2.2(e)(i) hereof.

  • Launch Customer shall use commercially reasonable efforts to begin distribution of the Google Desktop Applications promptly following the launch of the Desktop Portal.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Pricing The Contractor will not exceed the pricing set forth in the Contract documents.

  • Product Support a. In the event that any goods delivered under this contract become defective or malfunction for any reason and at any time (even after the applicable warranty period has expired), including while “in-orbit” if integrated into a satellite, Seller shall promptly perform a failure verification or analysis and determine the appropriate corrective action at no additional cost to Buyer. Seller shall take the appropriate measures to correct all defects, determined to be Seller's responsibility, in all applicable documentation, undelivered goods, and delivered un-launched goods, as required by Buyer.

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

  • Service Description The Parties will provide Common Channel Signaling (CCS) to one another via Signaling System 7 (SS7) network Interconnection, in accordance with prevailing industry standards. Use of a third party provider of SS7 trunks is permitted.

  • Product Changes Vocera shall have the right, in its absolute discretion, without liability to End User, to update to provide new functionality or otherwise change the design of any Product or to discontinue the manufacture or sale of any Product. Vocera shall notify End User at least 90 days prior to the delivery of any Product which incorporates a change that adversely affects form, fit or function (“Material Change”). Vocera shall also notify End User at least 90 days prior to the discontinuance of manufacture of any Product. Notification will be made as soon as reasonably practical for changes associated with regulatory or health and safety issues.

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