Common use of Primary Contact Information Clause in Contracts

Primary Contact Information. Provider and Recipient will exchange current contact information (“Primary Contact Information”) for designated personnel (“Primary Contacts”) responsible for working to resolve Incidents (including Performance Events), including Personnel assigned to Provider’s designated central point of contact for reporting of Incidents and requests from Recipient Parties or End Customers for Support and/or additional information, advice or documentation in connection with any Incident affecting the Services and/or Platform (each a “Service Request”), and serving as the central point of contact for Incident Notifications and Service Requests (“Service Desk”). Primary Contacts shall include respective designated account managers, technical support personnel, and operations centers.