Priority 1 Errors Clause Samples
The 'Priority 1 Errors' clause defines the most critical category of errors that can occur within a system, typically those that cause complete system failure or prevent essential functions from operating. In practice, this clause outlines the criteria for classifying an error as Priority 1, such as total service outages or security breaches, and may specify the required response times and escalation procedures for addressing these issues. Its core function is to ensure that the most severe problems are identified and resolved as quickly as possible, minimizing disruption and risk to the parties involved.
Priority 1 Errors. Upon acknowledging a Priority 1 Error, IM shall provide Customer an initial assessment within [*] and an error resolution plan within [*]. IM will use best commercial efforts to promptly resolve the error through an update, through the implementation of a viable workaround, or through any other means that provides the fastest time for Customer to be up and running again. IM will give Customer periodic reports, or immediately upon Customer’s request, on the status of relevant error resolution plans and activities.
Priority 1 Errors. PowerPhone shall promptly commence the following procedures:
(i) assign PowerPhone engineers to correct the Error;
(ii) provide Customer with periodic reports on the status of the corrections; and
(iii) initiate work to provide Customer with a Workaround or Fix.
Priority 1 Errors a. Consultant will provide the customer with a telephone number for emergency support to be used by Customer at any time on a seven (7) day a week, twenty-four
Priority 1 Errors. In the event of a Priority 1 Error in the Software or SOZO Services, ImpediMed shall, within two (2) hours of receiving Customer’s report, commence verification of the Error. Upon verification, ImpediMed shall use commercially reasonable efforts to resolve the Error with an Error Correction as soon as practicable. ImpediMed shall provide Customer with periodic reports (no less frequently than once every eight (8) hours) on the status of the Error Correction.