Common use of Priority Setting Clause in Contracts

Priority Setting. Planet Payment will assign a priority to each incident as per the priority setting described in Appendix 2. Planet Payment response time to an incident will be as specified in Appendix 2. Incidents will be prioritised as: · Critical (C) — the issue is preventing the continuation of Acquirer business and/or operations; potential for a highly detrimental effect on Acquirer business resulting in [*]. · High (H) — the issue is impeding the continuation of Acquirer business process and/or operations; potential for a detrimental effect on Acquirer business resulting in [*]. · Medium (M) — the issue is affecting work in Acquirer business and/or operations without major impediment; potential for an effect on Acquirer business and/or operations which may be contained without any financial loss. · Low (L) — the issue may be contained without any financial loss to Acquirer business and/or operations.