Common use of Problem and Error Resolution Clause in Contracts

Problem and Error Resolution. We will investigate all potential errors related to the Software’s non-conformance to Documentation, provided that you have notified us in writing during the Maintenance and Deployment Term. We will make commercially reasonable attempts to substantiate the existence of the problem, evaluate the seriousness of the problem’s effect on you and provide a workaround or resolution within the time frame established in the Error Reporting and Priority Guidelines. This does not guarantee that the resolution will include a software update that will resolve or fix the reported issue.

Problem and Error Resolution. We will investigate all potential errors related to the Software’s non-conformance to Documentation, provided that you have notified us in writing during the Maintenance and Deployment Term. We will make commercially reasonable attempts to substantiate the existence of the problem, evaluate the seriousness of the problem’s effect on you and provide a workaround or resolution within the time frame established in the Error Reporting and Priority Guidelines. This does not guarantee that the resolution will include a software update that will resolve or fix the reported issue.