Common use of Problem Management Clause in Contracts

Problem Management. i. The TAM confirms that the appropriate resource is assigned to each incident, drives escalation when necessary, and follows up to confirm resolution. The specific responsibilities include: ii. Reviewing open incident inquires and facilitating resolution. iii. Providing proper response to high severity incidents is in accordance with Licensee maintenance contract and facilitating a resolution. iv. Acting as primary point-of-contact for all call escalations and critical incident reporting.