Problem Solving Methods Sample Clauses

Problem Solving Methods. Suppliers shall have trained (preferably certified) personnel with the ability to quickly and permanently resolve product and process issues using data driven problem resolution tools and techniques. Problem resolution must be conducted using a defined, structured process like the 8- Discipline process, Six Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) process or any other process that includes verification of the root cause and validation of corrective action effectiveness. Supplier must also use data-driven techniques should be used during the process design, verification, and validation phases of the APQP process in order to prevent problems with new or changing products and processes. These data-driven tools and techniques include but are not limited to: Failure Mode and Effects Analysis (FMEA), Measurement System Analysis (MSA), Statistical Process Control (SPC), Design of Experiments (DOE) and Taguchi Methods. Product design responsible Suppliers must use reliability methods during the product design, verification, and validation phases of the APQP process in order to assure the robustness and durability of their product design for the intended application or as specified by Stoneridge.