Common use of PROCEDURE FOR REQUEST FOR SERVICES Clause in Contracts

PROCEDURE FOR REQUEST FOR SERVICES. 2.1. The RL shall submit a written request for a COD Connection with respect to a Primary Connection by completing and emailing a completed form in the format set out in Annex 3. The RL shall indicate the Application Reference using prefix “<GOVTECH/T17032/<[NAME OF AGENCY]>” in the email. 2.2. Subject to the charges set out in Annex 2 and herein, NLT shall conduct a site survey to assess the cable routing and other works required for the order related to each COD Connection. NLT shall provide the RL with a quotation (“Quotation”) of the total applicable one-time Installation Charge (comprising the Standard Installation Charge and any additional charges as described under this Annex 1 and Annexes 4 and 5) (“OTC”) prior to fulfilling the said order. NLT shall also determine and notify the RL of the estimated service activation period in respect of each COD Connection. 2.3. NLT shall commence the fibre deployment from NLT’s designated Central Office to the NBAP TP location specified by the RL subject to the following conditions: 2.3.1. The RL agrees to the applicable OTC communicated by NLT in the Quotation referred to in 2.3.2. The RL must provide its acceptance of the service activation period indicated by NLT and the Quotation to NLT within twenty (20) Business Days of receiving the Quotation (“Acceptance Period”), save that NLT shall grant an additional ten (10) Business Days to accept the service activation period upon receipt of the RL’s written request for the same no later than five (5) Business Days before the expiry of the Acceptance Period. In the event that the RL fails to formally accept the service activation period within the aforementioned periods, the Request shall be deemed cancelled and the RL shall be liable for Cancellation Charges stipulated in Annex 2 to the Agreement. 2.3.3. The RL shall assist NLT by providing access to the necessary existing facilities within the relevant Building or NBAP for the deployment of the COD Connection which may include (but are not limited to) the cable trunking leading to the Indoor TP location. For the avoidance of doubt, all other costs arising from the COD Connection as incurred by NLT (including but not limited to creation of access panel opening or panel, installation of cable tray, other relevant work and security escort services) shall be separately chargeable by NLT and paid for by the RL. 2.3.4. In the event that NLT is unable to deploy the COD Connection using existing facilities, NLT shall revise the Quotation to include NLT’s charges for building new facilities, which shall be calculated on a Cost-Oriented Basis, and the revised Quotation shall be submitted for the RL’s approval. The RL must provide its acceptance of the revised Quotation within twenty

PROCEDURE FOR REQUEST FOR SERVICES. 2.1. The RL shall submit a written request for a COD Connection with respect to a Primary Connection by completing and emailing a completed form in the format set out in Annex 3. The RL shall indicate the Application Reference using prefix “<GOVTECH/T17032/<[NAME OF AGENCY]>” in the email. 2.2. Subject to the charges set out in Annex 2 and herein, NLT shall conduct a site survey to assess the cable routing and other works required for the order related to each COD Connection. NLT shall provide the RL with a quotation (“Quotation”) of the total applicable one-time Installation Charge (comprising the Standard Installation Charge and any additional charges as described under this Annex 1 and Annexes 4 and 51) (“OTC”) prior to fulfilling the said order. NLT shall also determine and notify the RL of the estimated service activation period in respect of each COD Connection. 2.3. NLT shall commence the fibre deployment from NLT’s designated Central Office to the NBAP TP location of the Primary Connection specified by the RL subject to the following conditions: 2.3.1. The RL agrees to the applicable OTC communicated by NLT in the Quotation referred to inin paragraph 2.2 above. 2.3.2. The RL must provide its acceptance of the service activation period indicated by NLT and the Quotation to NLT within twenty (20) Business Days of receiving the Quotation (“Acceptance Period”), save that NLT shall grant an additional ten (10) Business Days to accept the service activation period upon receipt of the RL’s written request for the same no later than five (5) Business Days before the expiry of the Acceptance Period. In the event that the RL fails to formally accept the service activation period within the aforementioned periods, the Request shall be deemed cancelled and the RL shall be liable for Cancellation Charges stipulated in Annex 2 to the Agreement. 2.3.3. The RL shall assist NLT by providing access to the necessary existing facilities within the relevant Building or NBAP location for the deployment of the COD Connection which may include (but are not limited to) the cable trunking leading to the Indoor and/or Outdoor TP location. For the avoidance of doubt, all other costs arising from the COD Connection as incurred by NLT (including but not limited to creation of access panel opening or panel, installation of cable tray, other relevant work and security escort services) shall be separately chargeable by NLT and paid for by the RL. 2.3.4. In the event that NLT is unable to deploy the COD Connection using existing facilities, NLT shall revise the Quotation to include NLT’s charges for building new facilities, which shall be calculated on a Cost-Oriented Basis, and the revised Quotation shall be submitted for the RL’s approval. The RL must provide its acceptance of the revised Quotation within twenty

PROCEDURE FOR REQUEST FOR SERVICES. 2.1. The RL shall submit a written request for a COD Connection with respect to a Primary Connection by completing and emailing a completed form in the format set out in Annex 3. The RL shall indicate the Application Reference using prefix “<GOVTECH/T17032/<[NAME OF AGENCY]>” in the email. 2.2. Subject to the charges set out in Annex 2 and herein, NLT shall conduct a site survey to assess the cable routing and other works required for the order related to each COD Connection. NLT shall provide the RL with a quotation (“Quotation”) of the total applicable one-time Installation Charge (comprising the Standard Installation Charge and any additional charges as described under this Annex 1 and Annexes 4 and 51) (“OTC”) prior to fulfilling the said order. NLT shall also determine and notify the RL of the estimated service activation period in respect of each COD Connection. 2.3. NLT shall commence the fibre deployment from NLT’s designated Central Office to the NBAP TP location of the Primary Connection specified by the RL subject to the following conditions: 2.3.1. The RL agrees to the applicable OTC communicated by NLT in the Quotation referred to in 2.3.2. The RL must provide its acceptance of the service activation period indicated by NLT and the Quotation to NLT within twenty (20) Business Days of receiving the Quotation (“Acceptance Period”), save that NLT shall grant an additional ten (10) Business Days to accept the service activation period upon receipt of the RL’s written request for the same no later than five (5) Business Days before the expiry of the Acceptance Period. In the event that the RL fails to formally accept the service activation period within the aforementioned periods, the Request shall be deemed cancelled and the RL shall be liable for Cancellation Charges stipulated in Annex 2 to the Agreement. 2.3.3. The RL shall assist NLT by providing access to the necessary existing facilities within the relevant Building or NBAP for the deployment of the COD Connection which may include (but are not limited to) the cable trunking leading to the Indoor TP location. For the avoidance of doubt, all other costs arising from the COD Connection as incurred by NLT (including but not limited to creation of access panel opening or panel, installation of cable tray, other relevant work and security escort services) shall be separately chargeable by NLT and paid for by the RL. 2.3.4. In the event that NLT is unable to deploy the COD Connection using existing facilities, NLT shall revise the Quotation to include NLT’s charges for building new facilities, which shall be calculated on a Cost-Oriented Basis, and the revised Quotation shall be submitted for the RL’s approval. The RL must provide its acceptance of the revised Quotation within twenty

PROCEDURE FOR REQUEST FOR SERVICES. 2.1. The RL shall submit a written request for a COD Connection with respect to a Primary Connection by completing and emailing a completed form in the format set out in Annex 3. The RL shall indicate the Application Reference using prefix “<GOVTECH/T17032/<[NAME OF AGENCY]>” in the email. 2.2. Subject to the charges set out in Annex 2 and herein, NLT shall conduct a site survey to assess the cable routing and other works required for the order related to each COD Connection. NLT shall provide the RL with a quotation (“Quotation”) of the total applicable one-time Installation Charge (comprising the Standard Installation Charge and any additional charges as described under this Annex 1 and Annexes 4 and 51) (“OTC”) prior to fulfilling the said order. NLT shall also determine and notify the RL of the estimated service activation period in respect of each COD Connection. 2.3. NLT shall commence the fibre deployment from NLT’s designated Central Office to the NBAP TP location of the Primary Connection specified by the RL subject to the following conditions: 2.3.1. The RL agrees to the applicable OTC communicated by NLT in the Quotation referred to inin paragraph 2.2 above. 2.3.2. The RL must provide its acceptance of the service activation period indicated by NLT and the Quotation to NLT within twenty (20) Business Days of receiving the Quotation (“Acceptance Period”), save that NLT shall grant an additional ten (10) Business Days to accept the service activation period upon receipt of the RL’s written request for the same no later than five (5) Business Days before the expiry of the Acceptance Period. In the event that the RL fails to formally accept the service activation period within the aforementioned periods, the Request shall be deemed cancelled and the RL shall be liable for Cancellation Charges stipulated in Annex 2 to the Agreement. 2.3.3. The RL shall assist NLT by providing access to the necessary existing facilities within the relevant Building or NBAP location for the deployment of the COD Connection which may include (but are not limited to) the cable trunking leading to the Indoor TP location. For the avoidance of doubt, all other costs arising from the COD Connection as incurred by NLT (including but not limited to creation of access panel opening or panel, installation of cable tray, other relevant work and security escort services) shall be separately chargeable by NLT and paid for by the RL. 2.3.4. In the event that NLT is unable to deploy the COD Connection using existing facilities, NLT shall revise the Quotation to include NLT’s charges for building new facilities, which shall be calculated on a Cost-Oriented Basis, and the revised Quotation shall be submitted for the RL’s approval. The RL must provide its acceptance of the revised Quotation within twenty

PROCEDURE FOR REQUEST FOR SERVICES. 2.1. The RL shall submit a written request for Trial CO Diversity using a COD new 1:1 CO-to-NBAP Connection with respect to a Primary an existing GovTech Connection by completing and emailing a completed form in the format set out listed in Annex 33 via email. The RL shall indicate the Application Reference using prefix “<GOVTECH/T17032/<[NAME OF AGENCY]>” in the email. 2.2. Subject to the charges set out in Annex 2 and herein, NLT shall conduct a site survey to assess the cable routing and other works required for the order related to each COD 1:1 CO-to-NBAP Connection. NLT shall provide the RL with a quotation (“Quotation”) of the total applicable one-time Installation Charge (comprising the Standard Installation Charge and any additional charges as described under this Annex 1 and Annexes 4 and 5) (“OTC”) prior to fulfilling the said order. NLT shall also determine and notify the RL of the estimated service activation period in respect of each COD 1:1 CO-to-NBAP Connection. 2.3. NLT shall commence the fibre deployment from NLT’s designated Central Office to the NBAP TP location specified by the RL subject to the following conditions: 2.3.1. The RL agrees to the applicable OTC communicated by NLT in the Quotation referred pursuant to inparagraph 2.2 above. 2.3.2. The RL must provide its acceptance of the service activation period indicated by NLT and agreement to pay the Quotation OTC to NLT within twenty (20) Business Days of receiving the Quotation (“Acceptance Period”), save that NLT shall grant an additional ten (10) Business Days to accept the service activation period upon receipt of receiving NLT’s notification of the RL’s written request for the same no later than five (5) Business Days before the expiry of the Acceptance Period. In the event that the RL fails to formally accept the service activation period within the aforementioned periodstotal applicable OTC, failing which, the Request shall be deemed cancelled and the RL shall be liable for Cancellation Charges stipulated in Annex 2 to of the Agreement. 2.3.3. The RL shall assist secure access for NLT by providing access to the carry out any works and to liaise with building management where necessary. 2.3.4. The RL shall take all steps that may be necessary existing facilities within the relevant Building or NBAP for the deployment of the COD Connection which may include (but are not limited to) the cable trunking leading to the Indoor TP location. For the avoidance of doubt, all other costs arising from the COD Connection as incurred by NLT (including but not limited to creation the execution of access panel opening or panel, installation deeds of cable tray, other relevant work transfer) to ensure that ownership of the ducts and security escort services) shall be separately chargeable by manholes through which NLT’s fibre cables are laid for the purposes of providing the 1:1 CO-to-NBAP Connections vests in NLT and paid for by the RLat no additional cost to NLT. 2.3.42.4. The RL shall not be permitted to submit any self-provide order under this Agreement. 2.5. NLT shall not offer any Service Level Guarantee in relation to the provision of 1:1 CO-to-NBAP Connections under this Agreement. 2.6. In the event that NLT is unable the RL cancels the request for Trial CO Diversity using a 1:1 CO-to-NBAP Connection after the commencement of the site survey referred to deploy in paragraph 2.2 of this Annex 1 and before agreeing to the COD Connection using existing facilitiesOTC, NLT shall revise the Quotation aforementioned request will be deemed to include NLT’s charges for building new facilities, which have been cancelled and the RL shall be calculated on a Cost-Oriented Basis, and the revised Quotation shall be submitted liable for the RL’s approval. The RL must provide its acceptance Cancellation Charge stipulated in Annex 2 of the revised Quotation within twentyAgreement.