Common use of Procedures for Services Clause in Contracts

Procedures for Services. 1. Contractor shall utilize Service Now, the County’s service request management system to coordinate and manage Service Request with County Project Manager(s). i. Contractor will be responsible for training cost, approximately $5,000, to be provided by County Managed Services vendor. ii. Contractor will be responsible for annual licensing fee, approximately $1,400 per user license, for Contractor personnel who will need to utilize Service Now to manage Service Requests. 2. Contractor shall, within three (3) business days for small Projects (1-25 cable runs), and up to 10 business days for large scale Projects (remodeling existing buildings or new building construction) of receiving a written request for services, provide a written quote to CEO/OCIT, or the requesting County Agency, for approval of the requested services. Such written quote shall be valid for ninety (90) calendar days. 3. Contractor shall provide consultant services requested by (County) CEO/OCIT. Such services shall be quoted as described in paragraph A.2. above and billed directly to CEO/OCIT as part of the Service Request. 4. Contractor shall discuss and document all work to be completed with the Agency Project Manager and CEO/OCIT prior to beginning performance of the requested services. 5. Contractor shall document in detail all the requirements of each Project if the requirements are not provided by CEO/OCIT or the requesting Agency. All documentation shall be attached to the Service Request. 6. Contractor shall ensure all cables installed are terminated per manufacturer’s specification for warranty purposes and clearly marked as recommended by the current ANSI/TIA-606-C the Administration Standard for Commercial Telecommunications Infrastructure. 7. Contractor shall ensure all data cables are tested per the manufacturers’ specifications and meet or exceed the current revision(s) of all ANSI/TIA 568.1-D Standards for Structured Cabling Systems in Commercial Buildings. Contractor shall provide a copy of the testing procedure(s) it uses, including all test results, to the Agency Project Manager and CEO/OCIT. The supporting documentation shall be attached to the completed Service Request. Prior to completion of the Service Request, the Contractor shall resolve, at Contractor’s expense, any deficiencies identified during testing. 8. Contractor shall, if requested by the County, provide a daily progress report to the Agency Project Manager for Projects lasting longer than one (1) day. Such report shall be provided to CEO/OCIT or the Agency Project Manager by 10:00 AM on the business day following the day being reported on. 9. Contractor shall perform all necessary work in a professional manner and notify CEO/OCIT or the Agency Project Manager within one (1) business day of completion of work. 10. Contractor shall ensure all trash and discarded materials and/or products used for the Project are cleaned up and appropriately disposed of after each working shift. 11. Contractor shall describe/explain all work completed and have CEO/OCIT or the Agency Project Manager examine the finished product for acceptance. Contractor must have CEO/OCIT or the Agency Project Manager sign off on the Service Request and leave a copy of the signed document with the Agency Project Manager or CEO/OCIT. 12. Contractor shall submit an invoice to CEO/OCIT Budget and Finance indicating the labor and material used for the work. The invoice shall include the Service Request. 13. Contractor and Contractor’s personnel/employees providing services under this Contract shall be required to pass background checks. Background checks shall be completed to the satisfaction level of each County Agency requiring the background check.

Procedures for Services. 1. Contractor shall utilize Service Now, the County’s service request management system to coordinate and manage Service Request with County Project Manager(s). i. Contractor will be responsible for training cost, approximately $5,000, to be provided by County Managed Services vendor. ii. Contractor will be responsible for annual licensing fee, approximately $1,400 per user license, for Contractor personnel who will need to utilize Service Now to manage Service Requests. 2. Contractor shall, within three (3) business days for small Projects (1-25 cable runs), and up to 10 business days for large scale Projects (remodeling existing buildings or new building construction) of receiving a written request for services, provide a written quote to CEO/OCIT, or the requesting County Agency, for approval of the requested services. Such written quote shall be valid for ninety (90) calendar days. 3. Contractor shall provide consultant services requested by (County) CEO/OCIT. Such services shall be quoted as described in paragraph A.2. above and billed directly to CEO/OCIT as part of the Service Request. 4. Contractor shall discuss and document all work to be completed with the Agency Project Manager and CEO/OCIT prior to beginning performance of the requested services. 5. Contractor shall document in detail all the requirements of each Project if the requirements are not provided by CEO/OCIT or the requesting Agency. All documentation shall be attached to the Service Request. 6. Contractor shall ensure all cables installed are terminated per manufacturer’s specification for warranty purposes and clearly marked as recommended by the current ANSI/TIA-606-TIA-606- C the Administration Standard for Commercial Telecommunications Infrastructure. 7. Contractor shall ensure all data cables are tested per the manufacturers’ specifications and meet or exceed the current revision(s) of all ANSI/TIA 568.1-D Standards for Structured Cabling Systems in Commercial Buildings. Contractor shall provide a copy of the testing procedure(s) it uses, including all test results, to the Agency Project Manager and CEO/OCIT. The supporting documentation shall be attached to the completed Service Request. Prior to completion of the Service Request, the Contractor shall resolve, at Contractor’s expense, any deficiencies identified during testing. 8. Contractor shall, if requested by the County, provide a daily progress report to the Agency Project Manager for Projects lasting longer than one (1) day. Such report shall be provided to CEO/OCIT or the Agency Project Manager by 10:00 AM on the business day following the day being reported on. 9. Contractor shall perform all necessary work in a professional manner and notify CEO/OCIT or the Agency Project Manager within one (1) business day of completion of work. 10. Contractor shall ensure all trash and discarded materials and/or products used for the Project are cleaned up and appropriately disposed of after each working shift. 11. Contractor shall describe/explain all work completed and have CEO/OCIT or the Agency Project Manager examine the finished product for acceptance. Contractor must have CEO/OCIT or the Agency Project Manager sign off on the Service Request and leave a copy of the signed document with the Agency Project Manager or CEO/OCIT. 12. Contractor shall submit an invoice to CEO/OCIT Budget and Finance indicating the labor and material used for the work. The invoice shall include the Service Request. 13. Contractor and Contractor’s personnel/employees providing services under this Contract shall be required to pass background checks. Background checks shall be completed to the satisfaction level of each County Agency requiring the background check.