Common use of PROCEDURES TO BE UNDERTAKEN BY THE Clause in Contracts

PROCEDURES TO BE UNDERTAKEN BY THE. INSURED PARTY IN THE EVENT OF A COMPLAINT Address: Servicio de Reclamaciones Cl. Orense, 4 – Planta 14 28020 - MADRID This independently managed service shall, within a maximum period of 2 months, attend to and resolve the written complaints directly addressed to it, in compliance with Statute ECO/734/2004 dated March 11 and Statute 44/2002 dated November 22. Having exhausted the procedure of the Complaints Service system, the claimant may present the complaint to the ‘Comisionado para la Defensa del Asegurado y del Partícipe en Planes de Pensiones’ (Commission for the Defense of Insured Parties and Pension Plan Participants) which is assigned to the General Directorate of Insurance and Pension Funds, the address of which is: Pº de la Castellana, 44 28046 - MADRID

PROCEDURES TO BE UNDERTAKEN BY THE. INSURED PARTY IN THE EVENT OF A COMPLAINT Address: Servicio de Reclamaciones Cl. Orense, 4 – Planta 14 28020 - MADRID This independently managed service Service shall, within a maximum period of 2 months, attend to and resolve the written complaints directly addressed to it, in compliance with the Statute ECO/734/2004 dated of March 11 and Statute 44/2002 dated of November 22. Having exhausted the procedure of the Complaints Service system, the claimant may present the complaint to the ‘Comisionado para la Defensa del Asegurado y del Partícipe en Planes de Pensiones’ (Commission for the Defense of Insured Parties and Pension Plan Participants) which is assigned to the General Directorate of Insurance and Pension Funds, the address of which is: Pº de la Castellana, 44 28046 - MADRIDtreating medical practitioner, epidemics or

PROCEDURES TO BE UNDERTAKEN BY THE. INSURED PARTY IN THE EVENT OF A COMPLAINT Address: Servicio de Reclamaciones Cl. Orense, 4 – Planta 14 28020 - MADRID This independently managed service Service shall, within a maximum period of 2 months, attend to and resolve the written complaints directly addressed to it, in compliance with the Statute ECO/734/2004 dated of March 11 and Statute 44/2002 dated of November 22. Having exhausted the procedure of the Complaints Service system, the claimant may present the complaint to the ‘Comisionado para la Defensa del Asegurado y del Partícipe en Planes de Pensiones’ (Commission for the Defense of Insured Parties and Pension Plan Participants) which is assigned to the General Directorate of Insurance and Pension Funds, the address of which is: Pº de la Castellana, 44 28046 - MADRID