Common use of PROCEDURES TO BE UNDERTAKEN BY THE Clause in Contracts

PROCEDURES TO BE UNDERTAKEN BY THE. INSURED PARTY IN THE EVENT OF A COMPLAINT Address: Servicio de Reclamaciones Cl. Orense, 4 – Planta 14 28020 - MADRID This independently managed Service shall, within a maximum period of 2 months, attend to and resolve the written complaints directly addressed to it, in compliance with the Statute ECO/734/2004 of March 11 and Statute 44/2002 of November 22. Having exhausted the procedure of the Complaints Asegurado y del Partícipe en Planes de Pensiones’ (Commission for the Defense of Insured Parties and Pension Plan Participants) which is assigned to the General Directorate of Insurance and Pension Funds, the address of which is: Pº de la Castellana, 44 28046 - MADRID EUROP ASSISTANCE shall be subrogated, up to the total cost of the services provided thereby, into the rights and proceedings corresponding to the Insured Party against any person responsible for the events and leading to the intervention thereof. Where the guarantees undertaken in performance of the Contract herein are covered in part or wholly by another Insurance Company, Social Security or any other institution or person, EUROP ASSISTANCE shall be subrogated into the rights and proceedings of the Insured Party against the said company or institution. To this end, the Insured Party undertakes to actively collaborate with EUROP ASSISTANCE providing any help or furnishing whatever documentation may be considered necessary. In any event, EUROP ASSISTANCE shall have the right to use or request from the Insured Party the handover of the transport ticket (rail ticket, flight ticket, etc.) retained by the Insured Party, where the return costs have been met by EUROP ASSISTANCE.

PROCEDURES TO BE UNDERTAKEN BY THE. INSURED PARTY IN THE EVENT OF A COMPLAINT Address: Servicio de Reclamaciones Cl. Orense, 4 – Planta 14 28020 - MADRID This independently managed Service shall, within a maximum period of 2 months, attend to and resolve the written complaints directly addressed to it, in compliance with the Statute ECO/734/2004 of March 11 and Statute 44/2002 of November 22. Having exhausted the procedure of the Complaints Service system, the claimant may present the complaint to the ‘Comisionado para la Defensa del Asegurado y del Partícipe en Planes de Pensiones’ (Commission for the Defense of Insured Parties and Pension Plan Participants) which is assigned to the General Directorate of Insurance and Pension Funds, the address of which is: Pº de la CastellanaXx xx xx Xxxxxxxxxx, 44 28046 00 00000 - MADRID XXXXXX EUROP ASSISTANCE shall be subrogated, up to the total cost of the services provided thereby, into the rights and proceedings corresponding to the Insured Party against any person responsible for the events and leading to the intervention thereof. Where the guarantees undertaken in performance of the this Contract herein are covered in part or wholly by another Insurance CompanyInsurer, Social Security or any other institution or person, EUROP ASSISTANCE shall be subrogated into the rights and proceedings of the Insured Party against the said company or institution. To this endeffect, the Insured Party undertakes to actively collaborate with EUROP ASSISTANCE ASSISTANCE, providing any help or furnishing whatever documentation which may be considered necessary. In any event, EUROP ASSISTANCE shall have the right to use or request from the Insured Party the handover of the transport ticket (rail ticket, flight ticket, etc.) retained by the Insured Party, where the return costs have been met by EUROP ASSISTANCE.

PROCEDURES TO BE UNDERTAKEN BY THE. INSURED PARTY IN THE EVENT OF A COMPLAINT Address: Servicio de Reclamaciones Cl. Orense, 4 – Planta 14 28020 - MADRID This independently managed Service shall, within a maximum period of 2 months, attend to and resolve the written complaints directly addressed to it, in compliance with the Statute ECO/734/2004 of March 11 and Statute 44/2002 of November 22. Having exhausted the procedure of the Complaints Service system, the claimant may present the complaint to the ‘Comisionado para la Defensa del Asegurado y del Partícipe en Planes de Pensiones’ (Commission for the Defense of Insured Parties and Pension Plan Participants) which is assigned to the General Directorate of Insurance and Pension Funds, the address of which is: Pº de la Castellana, 44 28046 - MADRID EUROP ASSISTANCE shall be subrogated, up to the total cost of the services provided thereby, into the rights and proceedings corresponding to the Insured Party against any person responsible for the events and leading to the intervention thereof. Where the guarantees undertaken in performance of the this Contract herein are covered in part or wholly by another Insurance CompanyInsurer, Social Security or any other institution or person, EUROP ASSISTANCE shall be subrogated into the rights and proceedings of the Insured Party against the said company or institution. To this endeffect, the Insured Party undertakes to actively collaborate with EUROP ASSISTANCE ASSISTANCE, providing any help or furnishing whatever documentation which may be considered necessary. In any event, EUROP ASSISTANCE shall have the right to use or request from the Insured Party the handover of the transport ticket (rail ticket, flight ticket, etc.) retained by the Insured Party, where the return costs have been met by EUROP ASSISTANCE.

PROCEDURES TO BE UNDERTAKEN BY THE. INSURED PARTY IN THE EVENT OF A COMPLAINT Address: Servicio de Reclamaciones Cl. Orense, 4 – Planta 14 28020 - MADRID This independently managed Service service shall, within a maximum period of 2 months, attend to and resolve the written complaints directly addressed to it, in compliance with the Statute ECO/734/2004 of dated March 11 and Statute 44/2002 of dated November 22. Having exhausted the procedure of the Complaints Service system, the claimant may present the complaint to the ‘Comisionado para la Defensa del Asegurado y del Partícipe en Planes de Pensiones’ (Commission for the Defense of Insured Parties and Pension Plan Participants) which is assigned to the General Directorate of Insurance and Pension Funds, the address of which is: Pº de la CastellanaXxxxxxxxxx, 44 28046 00 00000 - MADRID XXXXXX EUROP ASSISTANCE shall be subrogated, up to the total cost of the services provided thereby, into the rights and proceedings corresponding to the Insured Party against any person responsible for the events and leading to the intervention thereof. Where the guarantees undertaken in performance of the this Contract herein are covered in part or wholly by another Insurance Company, Social Security Insurer or any other institution or person, EUROP ASSISTANCE shall be subrogated into to the rights and proceedings of the Insured Party against the said company or institution. To this end, the Insured insured Party undertakes to actively collaborate with EUROP ASSISTANCE providing any help or furnishing whatever documentation may be considered necessary. In any event, EUROP ASSISTANCE shall have the right to use or request from the Insured Party the handover of the transport ticket (rail ticket, flight ticket, etc.) retained by the Insured Party, where the return costs have been met by EUROP ASSISTANCE.