Process Applications in the Central Change Center Clause Samples

Process Applications in the Central Change Center a. The Contractor shall perform the Initial Review of applications received by Contractor via the Document Center, fax, or website and schedule required application appointments, which includes calling clients to schedule expedited SNAP appointments when required. If the call attempt fails, the Contractor shall wait a designated timeframe as determined by DFR Operations or two hours and make a second attempt. A Medicaid applicant who does not check if they are applying for Aged, Blind or Disabled Health Coverage shall receive a callback to gather the necessary information. b. Upon completion of Initial Review, the Contractor shall forward Medicaid only applications (other than for Health Coverage – Aged, Blind and Disabled) to the applicable RCC, as they do not require an interview.