Common use of PRODUCT LIFECYCLE POLICY Clause in Contracts

PRODUCT LIFECYCLE POLICY. For Customers who have purchased Support Services, Azul offers ten (10) years of support from the general availability of a new Major Release, divided into two distinct phases: Production Support and Extended Support.  Production Support is eight (8) years from general availability of a Major Release. The Production Support phase includes maintenance updates, Error corrections, and security vulnerability resolutions, and may include feature enhancements. Maintenance updates and Error corrections will be made to the latest Minor Release and Minor Sustained Release only, while security vulnerability resolutions will be made to supported Minor Releases. Minor Releases will be supported a minimum of twelve (12) months from the general availability of the Minor Release, and Minor Sustained Releases will be supported through the end of the Production Support period.  Extended Support is two (2) years following the end of Production Support. The Extended Support phase supports product releases that have gone beyond the Production Support phase of the product lifecycle. During Extended Support, support is delivered primarily in the form of identifying Workarounds, and Azul may direct Customer to upgrade to a more current Major, Minor, or Maintenance Release of the Product in order to resolve issues. During the Extended Support phase, no Minor or Maintenance Releases are expected to be delivered, the exception being certain security vulnerability resolutions that may be made available. In the event that Production Support for a release would normally expire and no later release has been made generally available, support for the old release will be extended until such a time as a new release is made generally available to those receiving Support Services. In the event that support for a Product release would normally expire and no further Product releases are planned, the Product may be end-of-lifed (EOL). The decision to end-of-life any Product will be announced twelve (12) months ahead of the date that support for all releases of any Product will no longer be available or supported.

PRODUCT LIFECYCLE POLICY. For Customers who have purchased Support Services, Azul offers ten (10) years of support beginning from the general availability of a new Java Major ReleaseRelease Date, divided into two distinct phases: Production Support and Extended Support.  Production Support is eight (8) years from general availability of a Major Release. • The Production Support phase includes maintenance updates, Error corrections, and security vulnerability resolutions, and may include feature enhancements. Security vulnerability resolutions will be made to supported Major releases and the latest Minor Release only, while Maintenance updates and Error corrections will be made to the latest Minor Release supported Major and Minor Sustained Release only, while security vulnerability resolutions will be made to supported Minor Releases. Minor Releases will be supported a minimum of twelve (12) months from the general availability of the Minor Release, and Minor Sustained Releases will be supported through the end of the Production Support period.  Extended Support is two (2) years following the end of Production Support. • The Extended Support phase supports product Product releases that have gone beyond the Production Support phase of the product lifecycle. During Extended Support, support is delivered primarily in the form of identifying Workarounds, and Azul may direct Customer to upgrade to a more current Major, Minor, or Maintenance Release of the Product in order to resolve issues. During the Extended Support phase, no Minor or Maintenance Releases are expected to be delivered, the exception being certain security vulnerability resolutions that may may, at Azul’s sole discretion, be made available. In the event that Production Support for a release would normally expire and no later release has been made generally available, support for the old release will be extended until such a time as a new release A Product is made generally available to those receiving Support Services. In the event that support for a Product release would normally expire and no further Product releases are planned, the Product may be end-of-lifed (EOL). The decision to deemed end-of-life any Product will be announced twelve (12EOL) months ahead at the end of the date that support Extended Support phase. Each Major Release for all releases a given Product is designated as Long Term Support (LTS), Medium Term Support (MTS), or Short Term Support (STS) as detailed at xxxxx://xxx.xxxx.xxx/support/product_releases/ with the following Production Support and Extended Support periods: Lifecycle Production Support (from the Java Major Release Date) Extended Support (from the end of any Product Production Support) LTS 8 years 2 years MTS 1.5 years (from general availability of next LTS release) 1 year STS 1 year 6 months 8. DESIGNATED SUPPORT CONTACTS Customer may only contact Azul through Customer’s Designated Support Contacts. Customer may designate up to the number of contacts as set forth in the applicable Exhibit A. Azul will no longer be available or supportedprovide Support Services to Customers solely by communicating during the hours of coverage with the individual Designated Support Contact(s) appointed by Customer. Customer may change the Designated Support Contacts by notifying Azul in writing.

PRODUCT LIFECYCLE POLICY. For Customers who have purchased Support Services, Azul offers ten (10) years of support beginning from the general availability of a new Java Major ReleaseRelease Date, divided into two distinct phases: Production Support and Extended Support.  Production Support is eight (8) years from general availability of a Major Release. * The Production Support phase includes maintenance updates, Error corrections, and security vulnerability resolutions, and may include feature enhancements. Security vulnerability resolutions will be made to supported Major releases and the latest Minor Release only, while Maintenance updates and Error corrections will be made to the latest Minor Release supported Major and Minor Sustained Release only, while security vulnerability resolutions will be made to supported Minor Releases. Minor Releases will be supported a minimum of twelve (12) months from the general availability of the Minor Release, and Minor Sustained Releases will be supported through the end of the Production Support period.  Extended Support is two (2) years following the end of Production Support. * The Extended Support phase supports product Product releases that have gone beyond the Production Support phase of the product lifecycle. During Extended Support, support is delivered primarily in the form of identifying Workarounds, and Azul may direct Customer to upgrade to a more current Major, Minor, or Maintenance Release of the Product in order to resolve issues. During the Extended Support phase, no Minor or Maintenance Releases are expected to be delivered, the exception being certain security vulnerability resolutions that may may, at Azul's sole discretion, be made available. In the event that Production Support for a release would normally expire and no later release has been made generally available, support for the old release will be extended until such a time as a new release A Product is made generally available to those receiving Support Services. In the event that support for a Product release would normally expire and no further Product releases are planned, the Product may be end-of-lifed (EOL). The decision to deemed end-of-life any Product will be announced twelve (12EOL) months ahead at the end of the date that support Extended Support phase. Each Major Release for all releases a given Product is designated as Long Term Support (LTS), Medium Term Support (MTS), or Short Term Support (STS) as detailed at xxxxx://xxx.xxxx.xxx /support/product_releases/ with the following Production Support and Extended Support periods: Lifecycle Production Support Extended Support (from the Java Major Release Date) (from the end of any Product Production Support) LTS 8 years 2 years MTS 1.5 years (from general 1 year availability of next LTS release) STS 1 year 6 months 8. DESIGNATED SUPPORT CONTACTS Customer may only contact Azul through Customer's Designated Support Contacts. Customer may designate up to the number of contacts as set forth in the table below based on the number of Supported Instances purchased and the Support Tier selected and paid for by Customer. Azul will no longer be available or supported.provide Support Services to Customers solely by communicating during the hours of coverage with the individual Designated Support Contact(s) appointed by Customer. Customer may change the Designated Support Contacts by notifying Azul in writing. Number of Supported Instances DESIGNATED NUMBER OF SUPPORT CONTACTS Standard Premium 1 to 50 2 2 51 to 100 2 4 101 to 250 2 6 251 to 500 2 8 501 to 1000 4 10 1001 and over 4 12

PRODUCT LIFECYCLE POLICY. For Customers who have purchased Support Services, Azul offers ten (10) years of support beginning from the general availability of a new Java Major ReleaseRelease Date, divided into two distinct phases: Production Support and Extended Support.  Production Support is eight (8) years from general availability of a Major Release. • The Production Support phase includes maintenance updates, Error corrections, and security vulnerability resolutions, and may include feature enhancements. Security vulnerability resolutions will be made to supported Major releases and the latest Minor Release only, while Maintenance updates and Error corrections will be made to the latest Minor Release supported Major and Minor Sustained Release only, while security vulnerability resolutions will be made to supported Minor Releases. Minor Releases will be supported a minimum of twelve (12) months from the general availability of the Minor Release, and Minor Sustained Releases will be supported through the end of the Production Support period.  Extended Support is two (2) years following the end of Production Support. • The Extended Support phase supports product Product releases that have gone beyond the Production Support phase of the product lifecycle. During Extended Support, support is delivered primarily in the form of identifying Workarounds, and Azul may direct Customer to upgrade to a more current Major, Minor, or Maintenance Release of the Product in order to resolve issues. During the Extended Support phase, no Minor or Maintenance Releases are expected to be delivered, the exception being certain security vulnerability resolutions that may may, at Azul’s sole discretion, be made available. In the event that Production Support for a release would normally expire and no later release has been made generally available, support for the old release will be extended until such a time as a new release A Product is made generally available to those receiving Support Services. In the event that support for a Product release would normally expire and no further Product releases are planned, the Product may be end-of-lifed (EOL). The decision to deemed end-of-life any Product will be announced twelve (12EOL) months ahead at the end of the date that support Extended Support phase. Each Major Release for all releases a given Product is designated as Long Term Support (LTS), Medium Term Support (MTS), or Short Term Support (STS) as detailed at xxxxx://xxx.xxxx.xxx/support/product_releases/ with the following Production Support and Extended Support periods: THESE TERMS AND CONDITIONS CONSTITUTE A SERVICE CONTRACT AND NOT A PRODUCT WARRANTY. ALL PRODUCTS AND MATERIALS RELATED THERETO ARE SUBJECT EXCLUSIVELY TO THE WARRANTIES SET FORTH IN THE AGREEMENT. THIS ATTACHMENT IS AN ADDITIONAL PART OF THE AGREEMENT AND Lifecycle Production Support LTS 8 years 2 years MTS 1.5 years (from general availability of any Product next LTS release) 1 year STS 1 year 6 months (from the Java Major Release Date) Extended Support (from the end of Production Support) DOES NOT CHANGE OR SUPERSEDE ANY TERM OF THE AGREEMENT EXCEPT TO THE EXTENT UNAMBIGUOUSLY CONTRARY THERETO. 8. DESIGNATED SUPPORT CONTACTS Customer may only contact Azul through Customer’s Designated Support Contacts. Customer may designate up to the number of contacts as set forth in the applicable Exhibit A. Azul will no longer be available or supportedprovide Support Services to Customers solely by communicating during the hours of coverage with the individual Designated Support Contact(s) appointed by Customer. Customer may change the Designated Support Contacts by notifying Azul in writing.

PRODUCT LIFECYCLE POLICY. For Customers who have purchased Support Services, Azul offers ten (10) years of support beginning from the general availability of a new Java Major ReleaseRelease Date, divided into two distinct phases: Production Support and Extended Support.  Production Support is eight (8) years from general availability of a Major Release. The Production Support phase includes maintenance updates, Error corrections, and security vulnerability resolutions, and may include feature enhancements. Security vulnerability resolutions will be made to supported Major releases and the latest Minor Release only, while Maintenance updates and Error corrections will be made to the latest Minor Release supported Major and Minor Sustained Release only, while security vulnerability resolutions will be made to supported Minor Releases. Minor Releases will be supported a minimum of twelve (12) months from the general availability of the Minor Release, and Minor Sustained Releases will be supported through the end of the Production Support period.  Extended Support is two (2) years following the end of Production Support. The Extended Support phase supports product Product releases that have gone beyond the Production Support phase of the product lifecycle. During Extended Support, support is delivered primarily in the form of identifying Workarounds, and Azul may direct Customer to upgrade to a more current Major, Minor, or Maintenance Release of the Product in order to resolve issues. During the Extended Support phase, no Minor or Maintenance Releases are expected to be delivered, the exception being certain security vulnerability resolutions that may may, at Azul’s sole discretion, be made available. In the event that Production Support for a release would normally expire and no later release has been made generally available, support for the old release will be extended until such a time as a new release A Product is made generally available to those receiving Support Services. In the event that support for a Product release would normally expire and no further Product releases are planned, the Product may be end-of-lifed (EOL). The decision to deemed end-of-life any Product will be announced twelve (12EOL) months ahead at the end of the date that support Extended Support phase. Each Major Release for all releases a given Product is designated as Long Term Support (LTS), Medium Term Support (MTS), or Short Term Support (STS) as detailed at xxxxx://xxx.xxxx.xxx/support/product_releases/ with the following Production Support and Extended Support periods: Lifecycle Production Support (from the Java Major Release Date) Extended Support (from the end of any Product Production Support) LTS 8 years 2 years MTS 1.5 years (from general availability of next LTS release) 1 year STS 1 year 6 months 8. DESIGNATED SUPPORT CONTACTS Customer may only contact Azul through Customer’s Designated Support Contacts. Customer may designate up to the number of contacts as set forth in the applicable Exhibit A. Azul will no longer be available or supportedprovide Support Services to Customers solely by communicating during the hours of coverage with the individual Designated Support Contact(s) appointed by Customer. Customer may change the Designated Support Contacts by notifying Azul in writing.