Common use of PRODUCT NEEDS REPAIR Clause in Contracts

PRODUCT NEEDS REPAIR. If You need to file a claim under this Service Agreement, You must contact the Administrator at 1-800- 342-5349 (available 24 hours a day) to obtain a repair authorization number prior to having any repairs made to Your Product. For on-line service or web chat, log onto xxx.XXXXXxXxxx.xxx. For faster service, please have Your proof of Product purchase (sales receipt) available when You contact the Administrator. THIS SERVICE AGREEMENT MAY BECOME VOID IF YOU MAKE UNAUTHORIZED REPAIRS. When You receive authorization for repairs, the service representative will direct You to a designated service center. A copy of the proof of Product purchase (sales receipt), and a brief written description of the problem must accompany Your Product. We will not be liable for freight charges or damage due to improper packaging by You or Your representative. Do not return Your Product to Your retailer unless so instructed by the Administrator. If Your Service Agreement expires during the time of an approved repair or replacement, this Service Agreement is extended until the repair or replacement has been completed. WHAT IS NOT COVERED: THIS SERVICE AGREEMENT DOES NOT COVER ANY LOSS, REPAIRS OR DAMAGE CAUSED BY OR RESULTING FROM: (A) PRE-EXISTING CONDITIONSINCURRED OR KNOWN TO YOU (PRE-EXISTING MEANS A CONDITION THAT WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY RELATES TO THE ELECTRICAL OR MECHANICAL FITNESS OF YOUR COVERED MERCHANDISE PRIOR TO CONTRACT ISSUANCE); (B) IMPROPER PACKAGING AND/OR TRANSPORTATIONBY YOU OR YOUR REPRESENTATIVE RESULTING IN DAMAGE DURING SHIPMENT TO A SERVICE CENTER OR RELOCATION OF THE COVERED PRODUCT; (C) INSTALLATION, REMOVAL, REINSTALLATION OR IMPROPER INSTALLATION OF COMPONENTS, UPGRADES, ATTACHMENTS OR PERIPHERALS; (D) PRODUCTS AND/OR COMPONENTS THAT ARE USED IN APPLICATIONS THAT REQUIRE CONTINUOUS BUSINESS AND/OR COMMERCIAL OPERATION, OR ARE USED INPROFESSIONAL FITNESS CENTERS, OFFERED ON A RENTAL BASIS, OR COIN-OPERATED PRODUCTS; (E) DAMAGE OR FAILURE CAUSED BY RIOT, NUCLEAR RADIATION, WAR OR HOSTILE ACTION, RADIOACTIVE CONTAMINATION, ETC.; (F) DAMAGE FROM OVERHEATING; (G) INADEQUATE ELECTRICAL SERVICE; (H) INTERRUPTION OF ELECTRICAL SERVICE; (I) NEGLECT, NEGLIGENCE, MISUSE, ABUSE, INTENTIONAL PHYSICAL/MECHANICAL/ELECTRONIC DAMAGE, PHYSICAL DAMAGE OR MALICIOUS MISCHIEF, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, RUST, CORROSION, WARPING, BENDING, ANIMAL OR INSECT INFESTATION, ETC. TO THE COVERED PRODUCT OR ANY COMPONENT; (J) DAMAGE OR OTHER EQUIPMENT FAILURE DUE TO CAUSES BEYOND YOUR CONTROL SUCH AS ENVIRONMENTAL CONDITIONS, EXPOSURE TO WEATHER CONDITIONS OR ACTS OF NATURE INCLUDING, BUT NOT LIMITED TO: FIRE, FLOODS, SMOKE, SAND, DIRT, LIGHTNING, MOISTURE, WATER DAMAGE OF ANY KIND (WHETHER FROM FRESH WATER, SALTWATER OR OTHER WATER INTRUSION), STORMS, WIND OR WINDSTORM, HAIL, EARTHQUAKE, ETC.;(K) REPAIRS NECESSITATED BY OPERATION OUTSIDE THE MANUFACTURER OPERATIONAL OR ENVIRONMENTAL SPECIFICATIONS;

PRODUCT NEEDS REPAIR. If You need to file a claim under this Service Agreement, You must contact the Administrator at 1-800- 342-5349 (available 24 hours a day) to obtain a repair authorization number prior to having any repairs made to Your Product. For on-line service or web chat, log onto xxx.XXXXXxXxxx.xxx. For faster fast service, please visit xxx.XxXxxxxXxxxx.xxx and have Your proof of Product purchase (sales receipt) readily available when You contact the Administrator. THIS SERVICE AGREEMENT MAY BECOME VOID IF YOU MAKE UNAUTHORIZED REPAIRS. When You receive authorization for repairsDo not return Your Product to Your retailer unless so instructed by the Administrator, the service representative will direct You and if instructed to do so, a designated service center. A copy of the proof of Product purchase (sales receipt), ) and a brief written description of the problem must accompany Your Product. NOTE: We will are not be liable for freight charges or damage due to improper packaging by You or Your representative. Do not return THIS SERVICE AGREEMENT MAY PROVIDE NO COVERAGE IF YOU MAKE UNAUTHORIZED REPAIRS. When You receive authorization for repairs, You will also receive instructions on how to obtain service for Your Product to Your retailer unless so instructed by Product. In the Administrator. If event Your Service Agreement expires during the time of an approved repair or replacement, this Service Agreement is extended until the repair or replacement has been completed. WHAT IS NOT COVERED: THIS SERVICE AGREEMENT DOES NOT COVER ANYTHING THAT IS NOT SPECIFICALLY LISTED IN THE “WHAT IS COVERED” SECTION, OR ANY LOSS, REPAIRS REPAIR, DEFECT, STAIN OR DAMAGE CAUSED BY OR RESULTING FROM: (A) PRE-EXISTING CONDITIONSINCURRED PRE‐EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (PRE-EXISTING “PRE‐EXISTING” MEANS A CONDITION THAT WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY RELATES TO THE ELECTRICAL OR MECHANICAL FITNESS OF YOUR COVERED MERCHANDISE PRODUCT PRIOR TO CONTRACT ISSUANCEISSUANCE OF THIS SERVICE AGREEMENT); (B) IMPROPER PACKAGING AND/SERVICE OR TRANSPORTATIONBY YOU OR YOUR REPRESENTATIVE RESULTING IN DAMAGE DURING SHIPMENT TO A SERVICE CENTER OR RELOCATION REPLACEMENT OUTSIDE OF THE COVERED PRODUCTUNITED STATES OF AMERICA, ITS TERRITORIES OR CANADA; (C) INSTALLATION, REMOVAL, REINSTALLATION FURNITURE THAT IS A RETAIL FLOOR SAMPLE OR IMPROPER INSTALLATION OF COMPONENTS, UPGRADES, ATTACHMENTS FURNITURE THAT IS SOLD AS “CLEARANCE” OR PERIPHERALS“AS‐IS”; (D) PRODUCTS AND/WICKER, RATTAN, PVC OR COMPONENTS THAT ARE USED IN APPLICATIONS THAT REQUIRE CONTINUOUS BUSINESS AND/OR COMMERCIAL OPERATION, OR ARE USED INPROFESSIONAL FITNESS CENTERS, OFFERED ON A RENTAL BASIS, OR COIN-OPERATED PRODUCTSOUTDOOR FURNITURE; (E) DAMAGE FURNITURE THAT IS USED FOR COMMERCIAL, INSTITUTIONAL, OUTDOOR OR FAILURE CAUSED BY RIOT, NUCLEAR RADIATION, WAR OR HOSTILE ACTION, RADIOACTIVE CONTAMINATION, ETC.RENTAL PURPOSES; (F) DAMAGE FROM OVERHEATING; (G) INADEQUATE ELECTRICAL SERVICE; (H) INTERRUPTION OF ELECTRICAL SERVICE; (I) NEGLECT, NEGLIGENCE, MISUSE, ABUSE, INTENTIONAL PHYSICAL/MECHANICAL/ELECTRONIC DAMAGE, PHYSICAL DAMAGE OR MALICIOUS MISCHIEF, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, RUST, CORROSION, WARPING, BENDING, ANIMAL OR INSECT INFESTATION, ETC. TO THE COVERED PRODUCT OR ANY COMPONENT; (J) DAMAGE OR OTHER EQUIPMENT FAILURE ACCIDENTS DUE TO CAUSES BEYOND YOUR CONTROL SUCH AS ENVIRONMENTAL CONDITIONS, CONDITIONS OR EXPOSURE TO WEATHER CONDITIONS OR ACTS OF NATURE NATURE; INCLUDING, BUT NOT LIMITED TO: COLLAPSE OR EXPLOSION; DIRT, EARTHQUAKE, FIRE, FLOODS, SMOKEFREEZES, SAND, DIRTHAIL, LIGHTNING, MOISTURE, MOISTURE OR WATER DAMAGE OF ANY KIND (KIND, WHETHER FROM FRESH WATER, SALTWATER OR OTHER WATER INTRUSION), NATURAL DISASTERS, NUCLEAR RADIATION, RADIOACTIVE CONTAMINATION, RIOT, SAND, SMOKE, SPILLAGE OF ANY KIND UNLESS OTHERWISE NOTED UNDER THE COVERAGE’S SECTION, STORMS, TORNADOS, WAR OR HOSTILE ACTION, WIND OR WINDSTORM, HAILETC.; (G) ABUSE, EARTHQUAKEACCIDENTAL DAMAGE (EXCEPT THAT WHICH IS SPECIFICALLY NOTED IN THE “WHAT IS COVERED” SECTION), ETC.;(KANIMAL OR INSECT INFESTATION, BENDING, CORROSION, FUNGUS, INTENTIONAL PHYSICAL/MECHANICAL DAMAGE, MALICIOUS MISCHIEF, MISUSE, MOLD OR MILDEW, NEGLECT, NEGLIGENCE, PHYSICAL DAMAGE, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, ROT, RUST, WARPING, ETC. TO THE COVERED PRODUCT OR ANY PIECE THEREOF; (H) INTENTIONAL OR UNINTENTIONAL ACCIDENTS BY THIRD PARTIES (E.G. INDEPENDENT CONTRACTORS, SUCH AS BUT NOT LIMITED TO: PLUMBERS, PAINTERS OR ANY OTHER SERVICE / MAINTENANCE PARTY; (I) UNAUTHORIZED REPAIRS OR MODIFICATIONS; (J) REPAIRS NECESSITATED TO ITEMS OR ATTACHMENTS NOT LISTED ON THE SERVICE AGREEMENT PROOF OF PURCHASE (SALE RECEIPT / INVOICE); (K) REPLACEMENT COSTS FOR LOST PARTS / COMPONENTS NOT ORIGINALLY COVERED BY OPERATION THE MANUFACTURER’S WARRANTY OR WHICH ARE CONSIDERED EXPENDABLE OR CONSUMER REPLACEABLE ITEMS, ANY NON‐OPERATING OR DECORATIVE PARTS, NON‐MOTOR DRIVEN MECHANICAL PARTS (INCLUDING BUT NOT LIMITED TO: PLASTIC PARTS), FINISH DEFECTS, FRAMES, GLASS, HANDLES, HINGES, KNOBS, LATCHES, LIGHTS, MOLDINGS, ORNAMENTATION, PAINT, PLASTIC BODY OR MOLDING, SHELVES, SUPPORTS, SUSPENSION, ETC.; (L) CLOCK MECHANISMS; (M) COST OF PREVENTATIVE MAINTENANCE OR GENERAL MAINTENANCE AND CLEANING; (N) CLEANINGS OR ANY SERVICE COVERED BY A MANUFACTURER WARRANTY, ANOTHER SERVICE AGREEMENT, OR OTHER INSURANCE; (O) ANY REPAIRS OR PARTS COVERED BY A REPAIR FACILITY OR MANUFACTURER RECALL, WARRANTY OR REWORK TO REPAIR DESIGN OR COMPONENT DEFICIENCIES, IMPROPER CONSTRUCTION, MANUFACTURER ERROR, ETC.; REGARDLESS OF THE MANUFACTURER’S OR REPAIR FACILITY’S ABILITY TO PAY FOR SUCH REPAIRS; (P) ANY RESULTANT MALFUNCTION OR DAMAGE OF OR TO AN OPERATING PART OF THE COVERED PRODUCT FROM FAILURE TO PROVIDE MANUFACTURER’S RECOMMENDED MAINTENANCE OR OPERATION/STORAGE OF THE COVERED PRODUCT IN CONDITIONS OUTSIDE MANUFACTURER SPECIFICATIONS OR USE OF A COVERED PRODUCT IN SUCH A MANNER AS WOULD VOID COVERAGE UNDER THE MANUFACTURER’S WARRANTY OR THAT ARE USED IN A MANNER INCONSISTENT WITH THE DESIGN OF THE EQUIPMENT OR MANUFACTURER OPERATIONAL INSTRUCTIONS OR ENVIRONMENTAL SPECIFICATIONS; (Q) STAINS, SOILING OR DAMAGE RESULTING FROM EVERYDAY USE OR WHICH HAS BUILT UP OVER TIME, (E.G. HAIR, BODY OR SUNTAN OILS AND/OR LOTIONS) OR SIGNS OF SOILING (INCLUDING DARKENED AREAS WHERE THE BODY COMES INTO CONTACT WITH THE FURNITURE (THESE DARKENED AREAS ARE SIGNS OF SOIL BUILD‐UP)); (R) DAMAGE DUE TO HARSH OR CORROSIVE CHEMICALS, INCLUDING WITHOUT LIMITATION: DYES, INKS (EXCEPT BALLPOINT), FERTILIZER, BLEACH, AND GUM; (S) DAMAGE CAUSED BY ANIMAL/PET CLAWS, TEETH AND/OR BEAKS; (T) COLOR LOSS OR CRACKING AND PEELING ON ANY LEATHER OR VINYL (EXCEPT AS SPECIFICALLY OUTLINED IN THE “WHAT IS COVERED” SECTION; (U) SUN FADE OR DIRECT EXPOSURE TO SUNLIGHT, BRIGHT LIGHT OR EXTREME HEAT; (V) STONE OR SAND ABRASION; (W) ODORS;

PRODUCT NEEDS REPAIR. If You need to file a claim under this Service Agreement, You must contact the Administrator at 10-800- 342000-5349 (available 24 hours a day) 000-0000 to obtain a repair authorization number prior to having any repairs made to Your Product. For on-line service or web chat, log onto xxx.XXXXXxXxxx.xxxxxx.XxXxxxxxxxxxXxxx000.xxx/XxxxxXxxxxx. For faster service, please have Your proof of Product purchase (sales receipt) available when You contact the Administrator. THIS SERVICE AGREEMENT MAY BECOME VOID PROVIDE NO COVERAGE IF YOU MAKE UNAUTHORIZED REPAIRS. When You receive authorization for repairs, the service representative will direct You to a designated service center. A copy of the proof of Product purchase (sales receipt), and a brief written description of the problem must accompany Your Product. We will not be liable for freight charges or damage due to improper packaging by You or Your representative. Do not return Your Product to Your retailer unless so instructed by the Administrator. If Your Service Agreement expires during the time of an approved repair or replacement, this Service Agreement is extended until the repair or replacement has been completed. WHAT IS NOT COVERED: THIS SERVICE AGREEMENT DOES NOT COVER ANY LOSS, REPAIRS REPAIRS, DEFECTS, STAINS OR DAMAGE DAMAGES CAUSED BY OR RESULTING FROM: (A) PRE-EXISTING CONDITIONSINCURRED CONDITIONS INCURRED OR KNOWN TO YOU (“PRE-EXISTING EXISTING” MEANS A CONDITION THAT WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY RELATES TO THE ELECTRICAL OR MECHANICAL FITNESS OF YOUR COVERED MERCHANDISE PRIOR TO CONTRACT ISSUANCE); (B) IMPROPER PACKAGING AND/SERVICE OR TRANSPORTATIONBY YOU OR YOUR REPRESENTATIVE RESULTING IN DAMAGE DURING SHIPMENT TO A SERVICE CENTER OR RELOCATION REPLACEMENT OUTSIDE OF THE COVERED PRODUCTUNITED STATES OF AMERICA, ITS TERRITORIES, OR CANADA; (C) INSTALLATION, REMOVAL, REINSTALLATION DOES NOT COVER FLOOR SAMPLES OR IMPROPER INSTALLATION MERCHANDISE SOLD AS “CLEARANCE” OR “AS-IS” AT THE TIME OF COMPONENTS, UPGRADES, ATTACHMENTS OR PERIPHERALSPURCHASE; (D) PRODUCTS AND/READY-TO- ASSEMBLE (RTA) FURNITURE; WICKER, RATTAN OR COMPONENTS THAT ARE USED IN APPLICATIONS THAT REQUIRE CONTINUOUS BUSINESS AND/OR COMMERCIAL OPERATION, OR ARE USED INPROFESSIONAL FITNESS CENTERS, OFFERED ON A RENTAL BASIS, OR COIN-OPERATED PRODUCTSPVC FURNITURE; (E) DAMAGE FURNITURE THAT IS USED FOR COMMERCIAL, INSTITUTIONAL, OUTDOOR OR FAILURE CAUSED BY RIOT, NUCLEAR RADIATION, WAR OR HOSTILE ACTION, RADIOACTIVE CONTAMINATION, ETC.RENTAL PURPOSES; (F) DAMAGE FROM OVERHEATING; (G) INADEQUATE ELECTRICAL SERVICE; (H) INTERRUPTION OF ELECTRICAL SERVICE; (I) NEGLECT, NEGLIGENCE, MISUSE, ABUSE, INTENTIONAL PHYSICAL/MECHANICAL/ELECTRONIC DAMAGE, PHYSICAL DAMAGE OR MALICIOUS MISCHIEF, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, RUST, CORROSION, WARPING, BENDING, ANIMAL OR INSECT INFESTATION, ETC. TO THE COVERED PRODUCT OR ANY COMPONENT; (J) DAMAGE OR OTHER EQUIPMENT FAILURE ACCIDENTS DUE TO CAUSES BEYOND YOUR CONTROL SUCH AS ENVIRONMENTAL CONDITIONS, CONDITIONS OR EXPOSURE TO WEATHER CONDITIONS OR ACTS OF NATURE INCLUDING, BUT NOT LIMITED TO: COLLAPSE OR EXPLOSION; DIRT, EARTHQUAKE, FIRE, FLOODS, SMOKEFREEZES, SAND, DIRTHAIL, LIGHTNING, MOISTURE, MOISTURE OR WATER DAMAGE OF ANY KIND (KIND, WHETHER FROM FRESH WATER, SALTWATER OR OTHER WATER INTRUSION), NATURAL DISASTERS, NUCLEAR RADIATION, RADIOACTIVE CONTAMINATION, RIOT, SAND, SMOKE, SPILLAGE OF ANY KIND UNLESS OTHERWISE NOTED UNDER THE COVERAGE’S SECTION, STORMS, TORNADOS, WAR OR HOSTILE ACTION, WIND OR WINDSTORM, HAILETC.; (G) ABUSE, EARTHQUAKEACCIDENTAL DAMAGE (UNLESS OTHERWISE NOTED UNDER THE COVERAGE’S SECTION), ETC.;(KANIMAL OR INSECT INFESTATION, BENDING, CORROSION, FUNGUS, INTENTIONAL PHYSICAL/MECHANICAL DAMAGE, MALICIOUS MISCHIEF, MISUSE, MOLD OR MILDEW, NEGLECT, NEGLIGENCE, PHYSICAL DAMAGE, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, ROT, RUST, WARPING, ETC. TO THE COVERED PRODUCT OR ANY COMPONENT PRODUCT OF YOUR FURNITURE SET; (H) ACCIDENTS, INTENTIONAL OR ACCIDENTAL DAMAGE, BY THIRD PARTIES (E.G., ANY INDEPENDENT CONTRACTS, SUCH AS BUT NOT LIMITED TO PLUMBER, PAINTER OR OTHER SERVICE OR MAINTENANCE PERSONNEL; (I) UNAUTHORIZED REPAIRS OR MODIFICATIONS; (J) REPAIRS NECESSITATED TO PRODUCTS OR ATTACHMENTS NOT LISTED ON THE SERVICE AGREEMENT PURCHASE DOCUMENTATION OR XXXX OF SALE; (K) REPLACEMENT COSTS FOR LOST PARTS OR COMPONENTS NOT ORIGINALLY COVERED BY OPERATION THE MANUFACTURER’S WARRANTY OR ARE CONSIDERED EXPENDABLE OR CONSUMER REPLACEABLE ITEMS OR ANY NON-OPERATING OR DECORATIVE PARTS OR ANY NON-MOTOR DRIVEN MECHANICAL PARTS, INCLUDING BUT NOT LIMITED TO PLASTIC PARTS, OR OTHER PARTS SUCH AS FINISH DEFECTS, FRAMES, GLASS, HANDLES, HINGES, KNOBS, LATCHES, LIGHTS, MOLDINGS, ORNAMENTATION, PAINT, PLASTIC BODY OR MOLDING, SHELVES, SUPPORTS, SUSPENSION, ETC.; (L) CLOCK MECHANISMS; (M) COST OF PREVENTATIVE MAINTENANCE, OR GENERAL MAINTENANCE AND CLEANING; (N) CLEANINGS OR ANY REPAIR COVERED BY A MANUFACTURER WARRANTY, ANOTHER SERVICE AGREEMENT OR OTHER INSURANCE; (O) ANY REPAIRS OR PARTS COVERED BY A REPAIR FACILITY OR MANUFACTURER RECALL, WARRANTY OR REWORK TO REPAIR DESIGN OR COMPONENT DEFICIENCIES, IMPROPER CONSTRUCTION, MANUFACTURER ERROR, ETC.; REGARDLESS OF THE MANUFACTURER’S OR REPAIR FACILITY’S ABILITY TO PAY FOR SUCH REPAIRS; (P) ANY RESULTANT MALFUNCTION OR DAMAGE OF OR TO AN OPERATING PART OF THE COVERED PRODUCT FROM FAILURE TO PROVIDE MANUFACTURER’S RECOMMENDED MAINTENANCE OR OPERATION/STORAGE OF THE COVERED PRODUCT IN CONDITIONS OUTSIDE MANUFACTURER SPECIFICATIONS OR USE OF A COVERED PRODUCT IN SUCH A MANNER AS WOULD VOID COVERAGE UNDER THE MANUFACTURER’S WARRANTY OR THAT ARE USED IN A MANNER INCONSISTENT WITH THE DESIGN OF THE EQUIPMENT OR MANUFACTURER INSTRUCTIONS OR SPECIFICATIONS; (Q) STAINS, SOILING OR DAMAGE RESULTING FROM EVERYDAY USE OR WHICH HAS BUILT UP OVER TIME, (E.G. HAIR, BODY OR SUNTAN OILS AND/OR LOTIONS) OR SIGNS OF SOILING INCLUDE DARKENED AREAS WHERE THE BODY COMES INTO CONTACT WITH THE FURNITURE (THESE DARKENED AREAS ARE SIGNS OF SOIL BUILD-UP); (R) DAMAGE DUE TO HARSH OR CORROSIVE CHEMICALS; ACIDS, INCLUDING WITHOUT LIMITATION, DYES AND INKS (EXCEPT BALLPOINT), FERTILIZER, BLEACH, OR GUM; (S) PET DAMAGE (EXCEPT BODILY FLUIDS AS OUTLINED UNDER THE COVERAGE’S SECTION); (T) COLOR LOSS OR CRACKING AND PEELING ON ANY LEATHER OR VINYL; (U) STAINS OR DAMAGE CAUSED BY INCONTINENCE; (V) SUN FADE OR DIRECT EXPOSURE TO SUNLIGHT, BRIGHT LIGHT OR EXTREME HEAT; (W) STONE OR SAND ABRASION; (X) ODORS; (Y) EXTREME TEMPERATURE OR HUMIDITY CHANGES; (Z) FABRICS WITH “X” CLEANING CODES AND NON-COLORFAST FABRICS AND LEATHERS; (AA) FURNITURE THAT HAS BEEN NEGLECTED, ABUSED OR IS IN AN UNSERVICEABLE CONDITION; (AB) STAINS, COLOR LOSS OR DAMAGE RESULTING FROM CLEANING METHODS OR PRODUCTS (DETERGENTS, ABRASIVES OR OTHER HARSH CLEANING AGENTS) OTHER THAN THOSE RECOMMENDED BY THE FURNITURE MANUFACTURER; (AC) WEAR RELATED ISSUES, SUCH AS BUT NOT LIMITED TO, FADING, WEAR, SEAM SEPARATION, STRESS TEARS, LOSS OF FOAM RESILIENCY, PILLING OR FRAYING OF ANY FABRIC ON ALL TYPES OF FURNITURE; (AD) SPLITS OR BI-CAST LEATHER; (AE) VARIATION OF THE COLOR, OR GRAINING OF WOOD OR WOOD PRODUCTS, MARBLE OR LEATHER; SPLIT LEATHERS USED IN SEAT CUSHIONS, BACK CUSHIONS OR TOP OR INSIDE ARM AREAS; NATURAL MARKINGS ON LEATHER, SUCH AS, HEALED SCARS, INSECT BITES, BRAND MARKS OR WRINKLES, OR SUEDE, AND LEATHERS WITH EMBOSSED PATTERNS OTHER THAN THOSE STIMULATING NATURAL COWHIDE; NON-BOVINE LEATHERS; NUBUCK AND OTHER BUFFED LEATHERS; (AF) PICK-UP AND DELIVERY OF PRODUCTS TO AND FROM A CLIENT LOCATION; (AG) LOSS OR DAMAGE TO THE COVERED PRODUCT WHILE IN THE COURSE OF TRANSIT; (AH) DAMAGE OCCURRING PRIOR TO OR DURING DELIVERY OR WHILE FURNITURE IS BEING MOVED BETWEEN RESIDENCES OR INTO OR OUT OF STORAGE; (AI) IMPROPER OR INADEQUATE STORAGE; (AJ) DAMAGE, WARPING, BENDING OR RUSTING OF ANY KIND TO THE HOUSING, CABINETRY, SUPPORTS, OUTSIDE CASING OR FRAME OF THE PRODUCT; (AK) DESIGN DEFICIENCY; (AL) PRODUCTS WITH SAFETY FEATURE(S) REMOVED, BYPASSED, DISABLED OR ALTERED OR REPAIRS TO PRODUCTS WITH ALTERED OR MISSING SERIAL NUMBERS; (AM) REMOVAL, INSTALLATION, REINSTALLATION, UNAUTHORIZED REPAIRS, ETC., OF ANY COMPONENT PRODUCT OF YOUR FURNITURE SET OR COVERED PRODUCT INCLUDING BUT NOT LIMITED TO ADJUSTMENTS, ALTERATIONS, MANIPULATION OR MODIFICATIONS MADE BY ANYONE OTHER THAN AN AUTHORIZED SERVICE TECHNICIAN; (AN) NON-FAILURE PROBLEMS INCLUDING BUT NOT LIMITED TO NOISES, SQUEAKS, ETC., OR OPERATIONAL ERRORS ON THE PART OF THE CONSUMER; USER EDUCATION, SET UP ADJUSTMENTS; (AO) LIABILITY OR DAMAGE TO PROPERTY, OR INJURY, OR DEATH TO ANY PERSON ARISING OUT OF THE OPERATION, MAINTENANCE OR USE OF THE COVERED PRODUCT. IF YOUR COVERED PRODUCT EXPERIENCES DAMAGE THAT IS EXCLUDED FROM COVERAGE UNDER THIS SECTION OR IN THE EVENT OF A REPAIR INCIDENT WHEREIN THERE IS A “NO PROBLEM FOUND” DIAGNOSIS FROM THE MANUFACTURER OPERATIONAL OR ENVIRONMENTAL SPECIFICATIONS;A MANUFACTURER-AUTHORIZED REPAIR SOURCE, THEN YOU ARE RESPONSIBLE FOR ALL REPAIR COSTS INCLUDING SHIPPING COSTS AND/OR THE COST OF ON-SITE SERVICE.

PRODUCT NEEDS REPAIR. If You need to file a claim under this Service Agreement, You must contact the Administrator at 1-800- 342-5349 (available 24 hours a day) to obtain a repair authorization number prior to having any repairs made to Your Product. For on-line service or web chat, log onto xxx.XXXXXxXxxx.xxx. For faster fast service, please visit xxx.XxxxxxXxxxxxxxxxXxxxxx.xxx and have Your proof of Product purchase (sales receipt) readily available when You contact the Administrator. THIS SERVICE AGREEMENT MAY BECOME VOID IF YOU MAKE UNAUTHORIZED REPAIRS. When You receive authorization for repairsDo not return Your Product to Your retailer unless so instructed by the Administrator, the service representative will direct You and if instructed to do so, a designated service center. A copy of the proof of Product purchase (sales receipt), ) and a brief written description of the problem must accompany Your Product. NOTE: We will are not be liable for freight charges or damage due to improper packaging by You or Your representative. Do not return THIS SERVICE AGREEMENT MAY PROVIDE NO COVERAGE IF YOU MAKE UNAUTHORIZED REPAIRS. When You receive authorization for repairs, You will also receive instructions on how to obtain service for Your Product to Your retailer unless so instructed by Product. In the Administrator. If event Your Service Agreement expires during the time of an approved repair or replacement, this Service Agreement is extended until the repair or replacement has been completed. WHAT IS NOT COVERED: THIS SERVICE AGREEMENT DOES NOT COVER ANYTHING THAT IS NOT SPECIFICALLY LISTED IN THE “WHAT IS COVERED” SECTION, OR ANY LOSS, REPAIRS REPAIR, DEFECT, STAIN OR DAMAGE CAUSED BY OR RESULTING FROM: (A) PRE-EXISTING CONDITIONSINCURRED PRE‐EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (PRE-EXISTING “PRE‐EXISTING” MEANS A CONDITION THAT WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY RELATES TO THE ELECTRICAL OR MECHANICAL FITNESS OF YOUR COVERED MERCHANDISE PRODUCT PRIOR TO CONTRACT ISSUANCEISSUANCE OF THIS SERVICE AGREEMENT); (B) IMPROPER PACKAGING AND/SERVICE OR TRANSPORTATIONBY YOU OR YOUR REPRESENTATIVE RESULTING IN DAMAGE DURING SHIPMENT TO A SERVICE CENTER OR RELOCATION REPLACEMENT OUTSIDE OF THE COVERED PRODUCTUNITED STATES OF AMERICA, ITS TERRITORIES OR CANADA; (C) INSTALLATION, REMOVAL, REINSTALLATION FURNITURE THAT IS A RETAIL FLOOR SAMPLE OR IMPROPER INSTALLATION OF COMPONENTS, UPGRADES, ATTACHMENTS FURNITURE THAT IS SOLD AS “CLEARANCE” OR PERIPHERALS“AS‐IS”; (D) PRODUCTS AND/WICKER OR COMPONENTS THAT ARE USED IN APPLICATIONS THAT REQUIRE CONTINUOUS BUSINESS AND/OR COMMERCIAL OPERATION, OR ARE USED INPROFESSIONAL FITNESS CENTERS, OFFERED ON A RENTAL BASIS, OR COIN-OPERATED PRODUCTSRATTAN FURNITURE; (E) DAMAGE FURNITURE THAT IS USED FOR COMMERCIAL, INSTITUTIONAL OR FAILURE CAUSED BY RIOT, NUCLEAR RADIATION, WAR OR HOSTILE ACTION, RADIOACTIVE CONTAMINATION, ETC.RENTAL PURPOSES; (F) DAMAGE FROM OVERHEATING; (G) INADEQUATE ELECTRICAL SERVICE; (H) INTERRUPTION OF ELECTRICAL SERVICE; (I) NEGLECT, NEGLIGENCE, MISUSE, ABUSE, INTENTIONAL PHYSICAL/MECHANICAL/ELECTRONIC DAMAGE, PHYSICAL DAMAGE OR MALICIOUS MISCHIEF, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, RUST, CORROSION, WARPING, BENDING, ANIMAL OR INSECT INFESTATION, ETC. TO THE COVERED PRODUCT OR ANY COMPONENT; (J) DAMAGE OR OTHER EQUIPMENT FAILURE ACCIDENTS DUE TO CAUSES BEYOND YOUR CONTROL SUCH AS ENVIRONMENTAL CONDITIONS, CONDITIONS OR EXPOSURE TO WEATHER CONDITIONS OR ACTS OF NATURE NATURE; INCLUDING, BUT NOT LIMITED TO: COLLAPSE OR EXPLOSION; DIRT, EARTHQUAKE, FIRE, FLOODS, SMOKEFREEZES, SAND, DIRTHAIL, LIGHTNING, MOISTURE, MOISTURE OR WATER DAMAGE OF ANY KIND (KIND, WHETHER FROM FRESH WATER, SALTWATER OR OTHER WATER INTRUSION), NATURAL DISASTERS, NUCLEAR RADIATION, RADIOACTIVE CONTAMINATION, RIOT, SAND, SMOKE, SPILLAGE OF ANY KIND UNLESS OTHERWISE NOTED UNDER THE COVERAGE’S SECTION, STORMS, TORNADOS, WAR OR HOSTILE ACTION, WIND OR WINDSTORM, HAILETC.; (G) ABUSE, EARTHQUAKEACCIDENTAL DAMAGE (EXCEPT THAT WHICH IS SPECIFICALLY NOTED IN THE “WHAT IS COVERED” SECTION), ETC.;(KANIMAL OR INSECT INFESTATION, BENDING, CORROSION, FUNGUS, INTENTIONAL PHYSICAL/ MECHANICAL DAMAGE, MALICIOUS MISCHIEF, MISUSE, MOLD OR MILDEW, NEGLECT, NEGLIGENCE, PHYSICAL DAMAGE, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, ROT, RUST, WARPING, ETC. TO THE COVERED PRODUCT OR ANY PIECE THEREOF; (H) INTENTIONAL OR UNINTENTIONAL ACCIDENTS BY THIRD PARTIES (E.G. INDEPENDENT CONTRACTORS, SUCH AS BUT NOT LIMITED TO: PLUMBERS, PAINTERS OR ANY OTHER SERVICE / MAINTENANCE PARTY; (I) UNAUTHORIZED REPAIRS OR MODIFICATIONS; (J) REPAIRS NECESSITATED TO ITEMS OR ATTACHMENTS NOT LISTED ON THE SERVICE AGREEMENT PROOF OF PURCHASE (SALE RECEIPT / INVOICE); (K) REPLACEMENT COSTS FOR LOST PARTS / COMPONENTS NOT ORIGINALLY COVERED BY OPERATION OUTSIDE THE MANUFACTURER’S WARRANTY OR WHICH ARE CONSIDERED EXPENDABLE OR CONSUMER REPLACEABLE ITEMS, ANY NON‐OPERATING OR DECORATIVE PARTS, NON‐MOTOR DRIVEN MECHANICAL PARTS (INCLUDING BUT NOT LIMITED TO: PLASTIC PARTS), FINISH DEFECTS, FRAMES, GLASS, HANDLES, HINGES, KNOBS, LATCHES, LIGHTS, MOLDINGS, ORNAMENTATION, PAINT, PLASTIC BODY OR MOLDING, SHELVES, SUPPORTS, SUSPENSION, ETC.; (L) CLOCK MECHANISMS; (M) COST OF PREVENTATIVE MAINTENANCE OR GENERAL MAINTENANCE AND CLEANING; (N) CLEANINGS OR ANY SERVICE COVERED BY A MANUFACTURER OPERATIONAL WARRANTY, ANOTHER SERVICE AGREEMENT, OR ENVIRONMENTAL SPECIFICATIONSOTHER INSURANCE;

PRODUCT NEEDS REPAIR. If You need to file a claim under this Service Agreement, You must contact the Administrator at 1-800- 342-5349 (available 24 hours a day) 1‐877‐319‐0665 to obtain a repair authorization number prior to having any repairs made to Your Product. For on-line on‐line service or web chat, log onto xxx.XXXXXxXxxx.xxx. For faster service, please have Your proof of Product purchase (sales receipt) available when You contact the Administrator. THIS SERVICE AGREEMENT MAY BECOME VOID PROVIDE NO COVERAGE IF YOU MAKE UNAUTHORIZED REPAIRS. When You receive authorization for repairs, the service representative will direct You to a designated service center. A copy of the proof of Product purchase (sales receipt), and a brief written description of the problem must accompany Your Product. We will not be liable for freight charges or damage due to improper packaging by You or Your representative. Do not return Your Product to Your retailer unless so instructed by the Administrator. If Your Service Agreement expires during the time of an approved repair or replacement, this Service Agreement is extended until the repair or replacement has been completed. WHAT IS NOT COVERED: THIS SERVICE AGREEMENT DOES NOT COVER ANY LOSS, REPAIRS OR DAMAGE CAUSED BY OR RESULTING FROM: (A) PRE-EXISTING CONDITIONSINCURRED PRE‐EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (PRE-EXISTING “PRE‐EXISTING” MEANS A CONDITION THAT WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY RELATES TO THE ELECTRICAL OR MECHANICAL FITNESS OF YOUR COVERED MERCHANDISE PRODUCT PRIOR TO CONTRACT ISSUANCEISSUANCE OF THIS SERVICE AGREEMENT); (B) IMPROPER PACKAGING AND/OR TRANSPORTATIONBY TRANSPORTATION BY YOU OR YOUR REPRESENTATIVE RESULTING IN DAMAGE DURING SHIPMENT TO A SERVICE CENTER OR RELOCATION OF THE COVERED PRODUCT; (C) INSTALLATION, REMOVAL, REINSTALLATION OR IMPROPER INSTALLATION OF COMPONENTS, UPGRADES, ATTACHMENTS OR PERIPHERALS; (D) PRODUCTS AND/OR COMPONENTS THAT ARE USED IN APPLICATIONS THAT REQUIRE CONTINUOUS BUSINESS AND/OR COMMERCIAL OPERATION, OR ARE USED INPROFESSIONAL FITNESS CENTERS, OFFERED ON A RENTAL BASIS, OR COIN-OPERATED PRODUCTS; (E) DAMAGE OR FAILURE CAUSED BY RIOT, NUCLEAR RADIATION, WAR OR HOSTILE ACTION, RADIOACTIVE CONTAMINATION, ETC.; (F) DAMAGE FROM OVERHEATING; (G) INADEQUATE ELECTRICAL SERVICE; (H) INTERRUPTION OF ELECTRICAL SERVICE; (I) NEGLECT, NEGLIGENCE, MISUSE, ABUSE, INTENTIONAL PHYSICAL/MECHANICAL/ELECTRONIC DAMAGE, PHYSICAL DAMAGE OR MALICIOUS MISCHIEF, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, RUST, CORROSION, WARPING, BENDING, ANIMAL OR INSECT INFESTATION, ETC. TO THE COVERED PRODUCT OR ANY COMPONENT; (J) DAMAGE OR OTHER EQUIPMENT FAILURE DUE TO CAUSES BEYOND YOUR CONTROL SUCH AS ENVIRONMENTAL CONDITIONS, EXPOSURE TO WEATHER CONDITIONS OR ACTS OF NATURE INCLUDING, BUT NOT LIMITED TO: FIRE, FLOODS, SMOKE, SAND, DIRT, LIGHTNING, MOISTURE, WATER DAMAGE OF ANY KIND (WHETHER FROM FRESH WATER, SALTWATER OR OTHER WATER INTRUSION), STORMS, WIND OR WINDSTORM, HAIL, EARTHQUAKE, ETC.;(K) REPAIRS NECESSITATED BY OPERATION OUTSIDE THE MANUFACTURER OPERATIONAL OR ENVIRONMENTAL SPECIFICATIONS;

PRODUCT NEEDS REPAIR. If You need to file a claim under this Service Agreement, You must contact the Administrator at 10-800- 342000-5349 000-0000 (available 24 hours a day) to obtain a repair authorization number prior to having any repairs made to Your Product. For on-line service or web chat, log onto xxx.XXXXXxXxxx.xxx. For faster service, please have Your proof of Product purchase (sales receipt) available when You contact the Administrator. THIS SERVICE AGREEMENT MAY BECOME VOID IF YOU MAKE UNAUTHORIZED REPAIRSREPAIRS OR CLEANINGS. When You receive authorization for repairs, the service representative will direct You to a designated service center. A copy of the proof of Product purchase (sales receipt), and a brief written description of the problem must accompany Your Product. We will not be liable for freight charges or damage due to improper packaging by You or Your representativepackaging. Do not return Your Product to Your retailer unless so instructed by the Administrator. If Your Service Agreement expires during the time of an approved repair or replacement, this Service Agreement is extended until the repair or replacement has been completed. WHAT IS NOT COVERED: THIS SERVICE AGREEMENT DOES NOT COVER ANY LOSS, REPAIRS REPAIRS, DEFECTS, STAINS OR DAMAGE DAMAGES CAUSED BY OR RESULTING FROM: (A) PRE-EXISTING CONDITIONSINCURRED CONDITIONS INCU…RRED OR KNOWN TO YOU (PRE-EXISTING MEANS A CONDITION THAT WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY RELATES TO THE ELECTRICAL OR MECHANICAL FITNESS OF YOUR COVERED MERCHANDISE PRIOR TO CONTRACT ISSUANCE); (B) IMPROPER PACKAGING AND/SERVICE OR TRANSPORTATIONBY YOU OR YOUR REPRESENTATIVE RESULTING IN DAMAGE DURING SHIPMENT TO A SERVICE CENTER OR RELOCATION REPLACEMENT OUTSIDE OF THE COVERED PRODUCTUNITED STATES OF AMERICA; (C) INSTALLATION, REMOVAL, REINSTALLATION DOES NOT COVER FLOOR SAMPLES OR IMPROPER INSTALLATION MERCHANDISE SOLD AS “CLEARANCE” OR “AS IS” AT THE TIME OF COMPONENTS, UPGRADES, ATTACHMENTS OR PERIPHERALS; (D) PRODUCTS AND/OR COMPONENTS THAT ARE USED IN APPLICATIONS THAT REQUIRE CONTINUOUS BUSINESS AND/OR COMMERCIAL OPERATION, OR ARE USED INPROFESSIONAL FITNESS CENTERS, OFFERED ON A RENTAL BASIS, OR COIN-OPERATED PRODUCTS; (E) DAMAGE OR FAILURE CAUSED BY RIOT, NUCLEAR RADIATION, WAR OR HOSTILE ACTION, RADIOACTIVE CONTAMINATION, ETC.; (F) DAMAGE FROM OVERHEATING; (G) INADEQUATE ELECTRICAL SERVICE; (H) INTERRUPTION OF ELECTRICAL SERVICE; (I) NEGLECT, NEGLIGENCE, MISUSE, ABUSE, INTENTIONAL PHYSICAL/MECHANICAL/ELECTRONIC DAMAGE, PHYSICAL DAMAGE OR MALICIOUS MISCHIEF, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, RUST, CORROSION, WARPING, BENDING, ANIMAL OR INSECT INFESTATION, ETC. TO THE COVERED PRODUCT OR ANY COMPONENT; (J) DAMAGE OR OTHER EQUIPMENT FAILURE DUE TO CAUSES BEYOND YOUR CONTROL SUCH AS ENVIRONMENTAL CONDITIONS, EXPOSURE TO WEATHER CONDITIONS OR ACTS OF NATURE INCLUDING, BUT NOT LIMITED TO: FIRE, FLOODS, SMOKE, SAND, DIRT, LIGHTNING, MOISTURE, WATER DAMAGE OF ANY KIND (WHETHER FROM FRESH WATER, SALTWATER OR OTHER WATER INTRUSION), STORMS, WIND OR WINDSTORM, HAIL, EARTHQUAKE, ETC.;(K) REPAIRS NECESSITATED BY OPERATION OUTSIDE THE MANUFACTURER OPERATIONAL OR ENVIRONMENTAL SPECIFICATIONSPURCHASE;

PRODUCT NEEDS REPAIR. If You need to file a claim under this Service Agreement, You must contact the Administrator at 10-800- 342000-5349 (available 24 hours a day) 000-0000 to obtain a repair authorization number prior to having any repairs made to Your Product. For on-line service or web chat, log onto xxx.XXXXXxXxxx.xxxxxx.xxxxxxxxxx.xxx/ hhgregg. For faster service, please have Your proof of Product purchase (sales receipt) available when You contact the Administrator. THIS SERVICE AGREEMENT MAY BECOME VOID PROVIDE NO COVERAGE IF YOU MAKE UNAUTHORIZED REPAIRS. When You receive authorization for repairs, the service representative will direct You to a designated service center. A copy of the proof of Product purchase (sales receipt), and a brief written description of the problem must accompany Your Product. We will not be liable for freight charges or damage due to improper packaging by You or Your representative. Do not return Your Product to Your retailer unless so instructed by the Administrator. If Your Service Agreement expires during the time of an approved repair or replacement, this Service Agreement is extended until the repair or replacement has been completed. WHAT IS NOT COVERED: THIS SERVICE AGREEMENT DOES NOT COVER ANY LOSS, REPAIRS OR DAMAGE CAUSED BY OR RESULTING FROM: (A) PRE-EXISTING CONDITIONSINCURRED CONDITIONS INCURRED OR KNOWN TO YOU (“PRE-EXISTING EXISTING” MEANS A CONDITION THAT WITHIN ALL REASONABLE ALLREASONABLE MECHANICAL OR ELECTRICAL PROBABILITY RELATES TO THE ELECTRICAL OR MECHANICAL FITNESS OF YOUR COVERED MERCHANDISE PRIOR TO CONTRACT ISSUANCE); (B) IMPROPER PACKAGING PACKING AND/OR TRANSPORTATIONBY TRANSPORTATION BY YOU OR YOUR REPRESENTATIVE RESULTING IN DAMAGE DURING SHIPMENT TO A SERVICE CENTER OR RELOCATION OF THE COVERED PRODUCT; (C) INSTALLATION, REMOVAL, REINSTALLATION OR IMPROPER INSTALLATION OF COMPONENTS, UPGRADES, ATTACHMENTS OR PERIPHERALS; (D) PRODUCTS AND/OR COMPONENTS THAT ARE USED IN APPLICATIONS THAT REQUIRE CONTINUOUS BUSINESS AND/OR COMMERCIAL OPERATIONOPERATION (UNLESS A COMMERCIAL PLAN IS PURCHASED), OR ARE USED INPROFESSIONAL IN PROFESSIONAL FITNESS CENTERS, OFFERED ON A RENTAL BASIS, OR COIN-OPERATED COIN‐OPERATED PRODUCTS; (E) DAMAGE OR FAILURE CAUSED BY RIOT, NUCLEAR RADIATION, WAR OR HOSTILE ACTION, RADIOACTIVE CONTAMINATION, ETC.; (F) DAMAGE FROM FREEZING OR OVERHEATING; (G) INADEQUATE ELECTRICAL SERVICE; (H) INTERRUPTION OF ELECTRICAL SERVICE, LOSS OF POWER, IMPROPER USE OF ELECTRICAL / POWER, OR POWER “XXXXX-OUT”; (I) NEGLECT, NEGLIGENCE, MISUSE, ABUSE, INTENTIONAL PHYSICAL/MECHANICAL/PHYSICAL / MECHANICAL / ELECTRONIC DAMAGE, PHYSICAL DAMAGE OR MALICIOUS MISCHIEF, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, RUST, CORROSION, WARPING, BENDING, ANIMAL OR INSECT INFESTATION, ETC. TO THE COVERED PRODUCT OR ANY COMPONENT; (J) DAMAGE OR OTHER EQUIPMENT FAILURE DUE TO CAUSES BEYOND YOUR CONTROL SUCH AS AS: ENVIRONMENTAL CONDITIONS, EXPOSURE TO WEATHER CONDITIONS OR ACTS OF NATURE NATURE; INCLUDING, BUT NOT LIMITED TO: FIRE, FLOODS, SMOKE, SAND, DIRT, LIGHTNING, MOISTURE, WATER DAMAGE OF ANY KIND (WHETHER FROM FRESH WATER, SALTWATER OR OTHER WATER INTRUSION), STORMS, WIND OR WINDSTORM, HAIL, EARTHQUAKE, ETC.;(KETC.; (K) REPAIRS NECESSITATED BY OPERATION OUTSIDE THE MANUFACTURER OPERATIONAL OR ENVIRONMENTAL SPECIFICATIONS; (L) BATTERY FAILURE OR LEAKAGE; (M) COLLISION WITH ANOTHER OBJECT, COLLAPSE, OR EXPLOSION; (N) ACCIDENTAL DAMAGE; INCLUDING PHYSICAL/MECHANICAL/ELECTRONIC DAMAGE CAUSED BY DROPPING, COLLISION, LIQUID SPILLAGE OF ANY KIND BY ANY OWNER, EMPLOYEE, THIRD PARTY OR REPAIR PERSONNEL; (O) DAMAGE, WARPING, BENDING OR RUSTING OF ANY KIND TO THE HOUSING, CABINETRY, SUPPORTS, OUTSIDE CASING OR FRAME OF THE COVERED PRODUCT; (P) IMPROPER OR INADEQUATE STORAGE; (Q) DAMAGE TO A COVERED PART CAUSED BY A NON‐COVERED PART;

PRODUCT NEEDS REPAIR. If You need to file a claim under this Service Agreement, You must contact the Administrator at 1-800- 342888-5349 446-8008 (available 24 hours a day) to obtain a repair authorization number prior to having any repairs made to Your Product. For on-line service or web chat, log onto xxx.XXXXXxXxxx.xxxxxx.XxXxxxxxxxxxXxxx000.xxx/XXX. For faster service, please have Your proof of Product purchase (sales receipt) available when You contact the Administrator. THIS SERVICE AGREEMENT MAY BECOME VOID IF YOU MAKE UNAUTHORIZED REPAIRSREPAIRS OR CLEANINGS. When You receive authorization for repairs, the service representative will direct You to a designated service center. A copy of the proof of Product purchase (sales receipt), and a brief written description of the problem must accompany Your Product. We will not be liable for freight charges or damage due to improper packaging by You or Your representativepackaging. Do not return Your Product to Your retailer unless so instructed by the Administrator. If Your Service Agreement expires during the time of an approved repair or replacement, this Service Agreement is extended until the repair or replacement has been completed. WHAT IS NOT COVERED: THIS SERVICE AGREEMENT DOES NOT COVER ANY LOSS, REPAIRS REPAIRS, DEFECTS, STAINS OR DAMAGE DAMAGES CAUSED BY OR RESULTING FROM: (A) PRE-PRE- EXISTING CONDITIONSINCURRED CONDITIONS INCURRED OR KNOWN TO YOU (PRE-EXISTING MEANS A CONDITION THAT WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY RELATES TO THE ELECTRICAL OR MECHANICAL FITNESS OF YOUR COVERED MERCHANDISE PRIOR TO CONTRACT ISSUANCE); (B) IMPROPER PACKAGING AND/SERVICE OR TRANSPORTATIONBY YOU OR YOUR REPRESENTATIVE RESULTING IN DAMAGE DURING SHIPMENT TO A SERVICE CENTER OR RELOCATION REPLACEMENT OUTSIDE OF THE COVERED PRODUCTUNITED STATES OF AMERICA; (C) INSTALLATION, REMOVAL, REINSTALLATION DOES NOT COVER FLOOR SAMPLES OR IMPROPER INSTALLATION MERCHANDISE SOLD AS “CLEARANCE” OR “AS IS” AT THE TIME OF COMPONENTS, UPGRADES, ATTACHMENTS OR PERIPHERALSPURCHASE; (D) PRODUCTS AND/READY-TO-ASSEMBLE (RTA) FURNITURE; WICKER, RATTAN OR COMPONENTS THAT ARE USED IN APPLICATIONS THAT REQUIRE CONTINUOUS BUSINESS AND/OR COMMERCIAL OPERATION, OR ARE USED INPROFESSIONAL FITNESS CENTERS, OFFERED ON A RENTAL BASIS, OR COIN-OPERATED PRODUCTSPVC FURNITURE; (E) DAMAGE FURNITURE THAT IS USED FOR COMMERCIAL, INSTITUTIONAL, OUTDOOR OR FAILURE CAUSED BY RIOT, NUCLEAR RADIATION, WAR OR HOSTILE ACTION, RADIOACTIVE CONTAMINATION, ETC.RENTAL PURPOSES; (F) DAMAGE FROM OVERHEATING; (G) INADEQUATE ELECTRICAL SERVICE; (H) INTERRUPTION OF ELECTRICAL SERVICE; (I) NEGLECT, NEGLIGENCE, MISUSE, ABUSE, INTENTIONAL PHYSICAL/MECHANICAL/ELECTRONIC DAMAGE, PHYSICAL DAMAGE OR MALICIOUS MISCHIEF, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, RUST, CORROSION, WARPING, BENDING, ANIMAL OR INSECT INFESTATION, ETC. TO THE COVERED PRODUCT OR ANY COMPONENT; (J) DAMAGE OR OTHER EQUIPMENT FAILURE ACCIDENTS DUE TO CAUSES BEYOND YOUR CONTROL SUCH AS ENVIRONMENTAL CONDITIONS, CONDITIONS OR EXPOSURE TO WEATHER CONDITIONS OR ACTS OF NATURE INCLUDING, BUT NOT LIMITED TO: COLLAPSE OR EXPLOSION; DIRT, EARTHQUAKE, FIRE, FLOODS, SMOKEFREEZES, SAND, DIRTHAIL, LIGHTNING, MOISTURE, MOISTURE OR WATER DAMAGE OF ANY KIND (KIND, WHETHER FROM FRESH WATER, SALTWATER OR OTHER WATER INTRUSION), NATURAL DISASTERS, NUCLEAR RADIATION, RADIOACTIVE CONTAMINATION, RIOT, SAND, SMOKE, SPILLAGE OF ANY KIND UNLESS OTHERWISE NOTED UNDER THE COVERAGE’S SECTION, STORMS, TORNADOS, WAR OR HOSTILE ACTION, WIND OR WINDSTORM, HAIL, EARTHQUAKE, ETC.;(K) REPAIRS NECESSITATED BY OPERATION OUTSIDE THE MANUFACTURER OPERATIONAL OR ENVIRONMENTAL SPECIFICATIONSETC.;

PRODUCT NEEDS REPAIR. If You need to file a claim under this Service Agreement, You must contact the Administrator at 10-800- 342000-5349 (available 24 hours a day) 000-0000 to obtain a repair authorization number prior to having any repairs made to Your Product. For on-line service or web chat, log onto xxx.XXXXXxXxxx.xxxwww. xxxxxxxxxx.xxx/xxxxxxx. For faster service, please have Your proof of Product purchase (sales receipt) available when You contact the Administrator. THIS SERVICE AGREEMENT MAY BECOME VOID PROVIDE NO COVERAGE IF YOU MAKE UNAUTHORIZED REPAIRS. When You receive authorization for repairs, the service representative will direct You to a designated service center. A copy of the proof of Product purchase (sales receipt), and a brief written description of the problem must accompany Your Product. We will not be liable for freight charges or damage due to improper packaging by You or Your representative. Do not return Your Product to Your retailer unless so instructed by the Administrator. If Your Service Agreement expires during the time of an approved repair or replacement, this Service Agreement is extended until the repair or replacement has been completed. WHAT IS NOT COVERED: THIS SERVICE AGREEMENT DOES NOT COVER ANY LOSS, REPAIRS REPAIRS, DEFECTS, STAINS OR DAMAGE DAMAGES CAUSED BY OR RESULTING FROM: (A) PRE-EXISTING CONDITIONSINCURRED CONDITIONS INCURRED OR KNOWN TO YOU (“PRE-EXISTING EXISTING” MEANS A CONDITION THAT WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY RELATES TO THE ELECTRICAL OR MECHANICAL FITNESS OF YOUR COVERED MERCHANDISE PRIOR TO CONTRACT ISSUANCE); (B) IMPROPER PACKAGING AND/SERVICE OR TRANSPORTATIONBY YOU OR YOUR REPRESENTATIVE RESULTING IN DAMAGE DURING SHIPMENT TO A SERVICE CENTER OR RELOCATION REPLACEMENT OUTSIDE OF THE COVERED PRODUCTUNITED STATES OF AMERICA, ITS TERRITORIES, OR CANADA; (C) INSTALLATION, REMOVAL, REINSTALLATION DOES NOT COVER FLOOR SAMPLES OR IMPROPER INSTALLATION MERCHANDISE SOLD AS “CLEARANCE” OR “AS-IS” AT THE TIME OF COMPONENTS, UPGRADES, ATTACHMENTS OR PERIPHERALSPURCHASE; (D) PRODUCTS AND/READY- TO-ASSEMBLE (RTA) FURNITURE; WICKER, RATTAN OR COMPONENTS THAT ARE USED IN APPLICATIONS THAT REQUIRE CONTINUOUS BUSINESS AND/OR COMMERCIAL OPERATION, OR ARE USED INPROFESSIONAL FITNESS CENTERS, OFFERED ON A RENTAL BASIS, OR COIN-OPERATED PRODUCTSPVC FURNITURE; (E) DAMAGE FURNITURE THAT IS USED FOR COMMERCIAL, INSTITUTIONAL, OUTDOOR OR FAILURE CAUSED BY RIOT, NUCLEAR RADIATION, WAR OR HOSTILE ACTION, RADIOACTIVE CONTAMINATION, ETC.RENTAL PURPOSES; (F) DAMAGE FROM OVERHEATING; (G) INADEQUATE ELECTRICAL SERVICE; (H) INTERRUPTION OF ELECTRICAL SERVICE; (I) NEGLECT, NEGLIGENCE, MISUSE, ABUSE, INTENTIONAL PHYSICAL/MECHANICAL/ELECTRONIC DAMAGE, PHYSICAL DAMAGE OR MALICIOUS MISCHIEF, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, RUST, CORROSION, WARPING, BENDING, ANIMAL OR INSECT INFESTATION, ETC. TO THE COVERED PRODUCT OR ANY COMPONENT; (J) DAMAGE OR OTHER EQUIPMENT FAILURE ACCIDENTS DUE TO CAUSES BEYOND YOUR CONTROL SUCH AS ENVIRONMENTAL CONDITIONS, CONDITIONS OR EXPOSURE TO WEATHER CONDITIONS OR ACTS OF NATURE INCLUDING, BUT NOT LIMITED TO: COLLAPSE OR EXPLOSION; DIRT, EARTHQUAKE, FIRE, FLOODS, SMOKEFREEZES, SAND, DIRTHAIL, LIGHTNING, MOISTURE, MOISTURE OR WATER DAMAGE OF ANY KIND (KIND, WHETHER FROM FRESH WATER, SALTWATER OR OTHER WATER INTRUSION), NATURAL DISASTERS, NUCLEAR RADIATION, RADIOACTIVE CONTAMINATION, RIOT, SAND, SMOKE, SPILLAGE OF ANY KIND UNLESS OTHERWISE NOTED UNDER THE COVERAGE’S SECTION, STORMS, TORNADOS, WAR OR HOSTILE ACTION, WIND OR WINDSTORM, HAILETC.; (G) ABUSE, EARTHQUAKEACCIDENTAL DAMAGE (UNLESS OTHERWISE NOTED UNDER THE COVERAGE’S SECTION), ETC.;(KANIMAL OR INSECT INFESTATION, BENDING, CORROSION, FUNGUS, INTENTIONAL PHYSICAL/MECHANICAL DAMAGE, MALICIOUS MISCHIEF, MISUSE, MOLD OR MILDEW, NEGLECT, NEGLIGENCE, PHYSICAL DAMAGE, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, ROT, RUST, WARPING, ETC. TO THE COVERED PRODUCT OR ANY COMPONENT PRODUCT OF YOUR FURNITURE SET; (H) ACCIDENTS, INTENTIONAL OR ACCIDENTAL DAMAGE, BY THIRD PARTIES (E.G., ANY INDEPENDENT CONTRACTS, SUCH AS BUT NOT LIMITED TO PLUMBER, PAINTER OR OTHER SERVICE OR MAINTENANCE PERSONNEL; (I) UNAUTHORIZED REPAIRS OR MODIFICATIONS; (J) REPAIRS NECESSITATED TO PRODUCTS OR ATTACHMENTS NOT LISTED ON THE SERVICE AGREEMENT PURCHASE DOCUMENTATION OR XXXX OF SALE; (K) REPLACEMENT COSTS FOR LOST PARTS OR COMPONENTS NOT ORIGINALLY COVERED BY OPERATION OUTSIDE THE MANUFACTURER’S WARRANTY OR ARE CONSIDERED EXPENDABLE OR CONSUMER REPLACEABLE ITEMS OR ANY NON-OPERATING OR DECORATIVE PARTS OR ANY NON-MOTOR DRIVEN MECHANICAL PARTS, INCLUDING BUT NOT LIMITED TO PLASTIC PARTS, OR OTHER PARTS SUCH AS FINISH DEFECTS, FRAMES, GLASS, HANDLES, HINGES, KNOBS, LATCHES, LIGHTS, MOLDINGS, ORNAMENTATION, PAINT, PLASTIC BODY OR MOLDING, SHELVES, SUPPORTS, SUSPENSION, ETC.; (L) CLOCK MECHANISMS; (M) COST OF PREVENTATIVE MAINTENANCE, OR GENERAL MAINTENANCE AND CLEANING; (N) CLEANINGS OR ANY REPAIR COVERED BY A MANUFACTURER OPERATIONAL WARRANTY, ANOTHER SERVICE AGREEMENT OR ENVIRONMENTAL SPECIFICATIONSOTHER INSURANCE;

PRODUCT NEEDS REPAIR. If You need to file a claim under this Service Agreement, You must contact the Administrator at 1-800- 342-5349 (available 24 hours a day) 1‐800‐543‐8890 to obtain a repair authorization number prior to having any repairs made to Your Product. For on-line on‐line service or web chat, log onto xxx.XXXXXxXxxx.xxxxxx.xxxxxxxxxx.xxx. For faster service, please have Your proof of Product purchase (sales receipt) available when You contact the Administrator. THIS SERVICE AGREEMENT MAY BECOME VOID PROVIDE NO COVERAGE IF YOU MAKE UNAUTHORIZED REPAIRS. When You receive authorization for repairs, the service representative will direct You to a designated service center. A copy of the proof of Product purchase (sales receipt), and a brief written description of the problem must accompany Your Product. We will not be liable for freight charges or damage due to improper packaging by You or Your representative. Do not return Your Product to Your retailer unless so instructed by the Administrator. If Your Service Agreement expires during the time of an approved repair or replacement, this Service Agreement is extended until the repair or replacement has been completed. WHAT IS NOT COVERED: THIS SERVICE AGREEMENT DOES NOT COVER ANY LOSS, REPAIRS REPAIRS, DEFECTS, STAINS OR DAMAGE DAMAGES CAUSED BY OR RESULTING FROM: (A) PRE-EXISTING CONDITIONSINCURRED PRE‐EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (PRE-EXISTING “PRE‐EXISTING” MEANS A CONDITION THAT WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY RELATES TO THE ELECTRICAL OR MECHANICAL FITNESS OF YOUR COVERED MERCHANDISE PRIOR TO CONTRACT ISSUANCE); (B) IMPROPER PACKAGING AND/SERVICE OR TRANSPORTATIONBY YOU OR YOUR REPRESENTATIVE RESULTING IN DAMAGE DURING SHIPMENT TO A SERVICE CENTER OR RELOCATION REPLACEMENT OUTSIDE OF THE COVERED PRODUCTUNITED STATES OF AMERICA, ITS TERRITORIES, OR CANADA; (C) INSTALLATION, REMOVAL, REINSTALLATION DOES NOT COVER FLOOR SAMPLES OR IMPROPER INSTALLATION MERCHANDISE SOLD AS “CLEARANCE” OR “AS‐IS” AT THE TIME OF COMPONENTS, UPGRADES, ATTACHMENTS OR PERIPHERALSPURCHASE; (D) PRODUCTS AND/READY‐TO‐ ASSEMBLE (RTA) FURNITURE; WICKER, RATTAN OR COMPONENTS THAT ARE USED IN APPLICATIONS THAT REQUIRE CONTINUOUS BUSINESS AND/OR COMMERCIAL OPERATION, OR ARE USED INPROFESSIONAL FITNESS CENTERS, OFFERED ON A RENTAL BASIS, OR COIN-OPERATED PRODUCTSPVC FURNITURE; (E) DAMAGE FURNITURE THAT IS USED FOR COMMERCIAL, INSTITUTIONAL, OUTDOOR OR FAILURE CAUSED BY RIOT, NUCLEAR RADIATION, WAR OR HOSTILE ACTION, RADIOACTIVE CONTAMINATION, ETC.RENTAL PURPOSES; (F) DAMAGE FROM OVERHEATING; (G) INADEQUATE ELECTRICAL SERVICE; (H) INTERRUPTION OF ELECTRICAL SERVICE; (I) NEGLECT, NEGLIGENCE, MISUSE, ABUSE, INTENTIONAL PHYSICAL/MECHANICAL/ELECTRONIC DAMAGE, PHYSICAL DAMAGE OR MALICIOUS MISCHIEF, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, RUST, CORROSION, WARPING, BENDING, ANIMAL OR INSECT INFESTATION, ETC. TO THE COVERED PRODUCT OR ANY COMPONENT; (J) DAMAGE OR OTHER EQUIPMENT FAILURE ACCIDENTS DUE TO CAUSES BEYOND YOUR CONTROL SUCH AS ENVIRONMENTAL CONDITIONS, CONDITIONS OR EXPOSURE TO WEATHER CONDITIONS OR ACTS OF NATURE INCLUDING, BUT NOT LIMITED TO: COLLAPSE OR EXPLOSION; DIRT, EARTHQUAKE, FIRE, FLOODS, SMOKEFREEZES, SAND, DIRTHAIL, LIGHTNING, MOISTURE, MOISTURE OR WATER DAMAGE OF ANY KIND (KIND, WHETHER FROM FRESH WATER, SALTWATER OR OTHER WATER INTRUSION), NATURAL DISASTERS, NUCLEAR RADIATION, RADIOACTIVE CONTAMINATION, RIOT, SAND, SMOKE, SPILLAGE OF ANY KIND UNLESS OTHERWISE NOTED UNDER THE COVERAGE’S SECTION, STORMS, TORNADOS, WAR OR HOSTILE ACTION, WIND OR WINDSTORM, HAILETC.; (G) ABUSE, EARTHQUAKEACCIDENTAL DAMAGE (UNLESS OTHERWISE NOTED UNDER THE COVERAGE’S SECTION), ETC.;(KANIMAL OR INSECT INFESTATION, BENDING, CORROSION, FUNGUS, INTENTIONAL PHYSICAL/MECHANICAL DAMAGE, MALICIOUS MISCHIEF, MISUSE, MOLD OR MILDEW, NEGLECT, NEGLIGENCE, PHYSICAL DAMAGE, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, ROT, RUST, WARPING, ETC. TO THE COVERED PRODUCT OR ANY COMPONENT PRODUCT OF YOUR FURNITURE SET; (H) ACCIDENTS, INTENTIONAL OR ACCIDENTAL DAMAGE, BY THIRD PARTIES (E.G., ANY INDEPENDENT CONTRACTS, SUCH AS BUT NOT LIMITED TO PLUMBER, PAINTER OR OTHER SERVICE OR MAINTENANCE PERSONNEL; (I) UNAUTHORIZED REPAIRS OR MODIFICATIONS; (J) REPAIRS NECESSITATED TO PRODUCTS OR ATTACHMENTS NOT LISTED ON THE SERVICE AGREEMENT PURCHASE DOCUMENTATION OR XXXX OF SALE; (K) REPLACEMENT COSTS FOR LOST PARTS OR COMPONENTS NOT ORIGINALLY COVERED BY OPERATION THE MANUFACTURER’S WARRANTY OR ARE CONSIDERED EXPENDABLE OR CONSUMER REPLACEABLE ITEMS OR ANY NON‐OPERATING OR DECORATIVE PARTS OR ANY NON‐MOTOR DRIVEN MECHANICAL PARTS, INCLUDING BUT NOT LIMITED TO PLASTIC PARTS, OR OTHER PARTS SUCH AS FINISH DEFECTS, FRAMES, GLASS, HANDLES, HINGES, KNOBS, LATCHES, LIGHTS, MOLDINGS, ORNAMENTATION, PAINT, PLASTIC BODY OR MOLDING, SHELVES, SUPPORTS, SUSPENSION, ETC.; (L) CLOCK MECHANISMS; (M) COST OF PREVENTATIVE MAINTENANCE, OR GENERAL MAINTENANCE AND CLEANING; (N) CLEANINGS OR ANY REPAIR COVERED BY A MANUFACTURER WARRANTY, ANOTHER SERVICE AGREEMENT OR OTHER INSURANCE; (O) ANY REPAIRS OR PARTS COVERED BY A REPAIR FACILITY OR MANUFACTURER RECALL, WARRANTY OR REWORK TO REPAIR DESIGN OR COMPONENT DEFICIENCIES, IMPROPER CONSTRUCTION, MANUFACTURER ERROR, ETC.; REGARDLESS OF THE MANUFACTURER’S OR REPAIR FACILITY’S ABILITY TO PAY FOR SUCH REPAIRS; (P) ANY RESULTANT MALFUNCTION OR DAMAGE OF OR TO AN OPERATING PART OF THE COVERED PRODUCT FROM FAILURE TO PROVIDE MANUFACTURER’S RECOMMENDED MAINTENANCE OR OPERATION/STORAGE OF THE COVERED PRODUCT IN CONDITIONS OUTSIDE MANUFACTURER SPECIFICATIONS OR USE OF A COVERED PRODUCT IN SUCH A MANNER AS WOULD VOID COVERAGE UNDER THE MANUFACTURER’S WARRANTY OR THAT ARE USED IN A MANNER INCONSISTENT WITH THE DESIGN OF THE EQUIPMENT OR MANUFACTURER INSTRUCTIONS OR SPECIFICATIONS; (Q) STAINS, SOILING OR DAMAGE RESULTING FROM EVERYDAY USE OR WHICH HAS BUILT UP OVER TIME, (E.G. HAIR, BODY OR SUNTAN OILS AND/OR LOTIONS) OR SIGNS OF SOILING INCLUDE DARKENED AREAS WHERE THE BODY COMES INTO CONTACT WITH THE FURNITURE (THESE DARKENED AREAS ARE SIGNS OF SOIL BUILD‐UP); (R) DAMAGE DUE TO HARSH OR CORROSIVE CHEMICALS; ACIDS, INCLUDING WITHOUT LIMITATION, DYES AND INKS (EXCEPT BALLPOINT), FERTILIZER, BLEACH, OR GUM; (S) PET DAMAGE (EXCEPT BODILY FLUIDS AS OUTLINED UNDER THE COVERAGE’S SECTION); (T) COLOR LOSS OR CRACKING AND PEELING ON ANY LEATHER OR VINYL; (U) STAINS OR DAMAGE CAUSED BY INCONTINENCE; (V) SUN FADE OR DIRECT EXPOSURE TO SUNLIGHT, BRIGHT LIGHT OR EXTREME HEAT; (W) STONE OR SAND ABRASION; (X) ODORS; (Y) EXTREME TEMPERATURE OR HUMIDITY CHANGES; (Z) FABRICS WITH “X” CLEANING CODES AND NON‐COLORFAST FABRICS AND LEATHERS; (AA) FURNITURE THAT HAS BEEN NEGLECTED, ABUSED OR IS IN AN UNSERVICEABLE CONDITION; (AB) STAINS, COLOR LOSS OR DAMAGE RESULTING FROM CLEANING METHODS OR PRODUCTS (DETERGENTS, ABRASIVES OR OTHER HARSH CLEANING AGENTS) OTHER THAN THOSE RECOMMENDED BY THE FURNITURE MANUFACTURER; (AC) WEAR RELATED ISSUES, SUCH AS BUT NOT LIMITED TO, FADING, WEAR, SEAM SEPARATION, STRESS TEARS, LOSS OF FOAM RESILIENCY, PILLING OR FRAYING OF ANY FABRIC ON ALL TYPES OF FURNITURE; (AD) SPLITS OR BI‐CAST LEATHER; (AE) VARIATION OF THE COLOR, OR GRAINING OF WOOD OR WOOD PRODUCTS, MARBLE OR LEATHER; SPLIT LEATHERS USED IN SEAT CUSHIONS, BACK CUSHIONS OR TOP OR INSIDE ARM AREAS; NATURAL MARKINGS ON LEATHER, SUCH AS, HEALED SCARS, INSECT BITES, BRAND MARKS OR WRINKLES, OR SUEDE, AND LEATHERS WITH EMBOSSED PATTERNS OTHER THAN THOSE STIMULATING NATURAL COWHIDE; NON‐BOVINE LEATHERS; NUBUCK AND OTHER BUFFED LEATHERS; (AF) PICK‐UP AND DELIVERY OF PRODUCTS TO AND FROM A CLIENT LOCATION; (AG) LOSS OR DAMAGE TO THE COVERED PRODUCT WHILE IN THE COURSE OF TRANSIT; (AH) DAMAGE OCCURRING PRIOR TO OR DURING DELIVERY OR WHILE FURNITURE IS BEING MOVED BETWEEN RESIDENCES OR INTO OR OUT OF STORAGE; (AI) IMPROPER OR INADEQUATE STORAGE; (AJ) DAMAGE, WARPING, BENDING OR RUSTING OF ANY KIND TO THE HOUSING, CABINETRY, SUPPORTS, OUTSIDE CASING OR FRAME OF THE PRODUCT; (AK) DESIGN DEFICIENCY; (AL) PRODUCTS WITH SAFETY FEATURE(S) REMOVED, BYPASSED, DISABLED OR ALTERED OR REPAIRS TO PRODUCTS WITH ALTERED OR MISSING SERIAL NUMBERS; (AM) REMOVAL, INSTALLATION, REINSTALLATION, UNAUTHORIZED REPAIRS, ETC., OF ANY COMPONENT PRODUCT OF YOUR FURNITURE SET OR COVERED PRODUCT INCLUDING BUT NOT LIMITED TO ADJUSTMENTS, ALTERATIONS, MANIPULATION OR MODIFICATIONS MADE BY ANYONE OTHER THAN AN AUTHORIZED SERVICE TECHNICIAN; (AN) NON‐FAILURE PROBLEMS INCLUDING BUT NOT LIMITED TO NOISES, SQUEAKS, ETC., OR OPERATIONAL ERRORS ON THE PART OF THE CONSUMER; USER EDUCATION, SET UP ADJUSTMENTS; (AO) LIABILITY OR DAMAGE TO PROPERTY, OR INJURY, OR DEATH TO ANY PERSON ARISING OUT OF THE OPERATION, MAINTENANCE OR USE OF THE COVERED PRODUCT. IF YOUR COVERED PRODUCT EXPERIENCES DAMAGE THAT IS EXCLUDED FROM COVERAGE UNDER THIS SECTION OR IN THE EVENT OF A REPAIR INCIDENT WHEREIN THERE IS A “NO PROBLEM FOUND” DIAGNOSIS FROM THE MANUFACTURER OPERATIONAL OR ENVIRONMENTAL SPECIFICATIONS;A MANUFACTURER‐AUTHORIZED REPAIR SOURCE, THEN YOU ARE RESPONSIBLE FOR ALL REPAIR COSTS INCLUDING SHIPPING COSTS AND/OR THE COST OF ON‐SITE SERVICE.

PRODUCT NEEDS REPAIR. If You need to file a claim under this Service Agreement, You must contact the Administrator at 10- 000-800- 342000-5349 (available 24 hours a day) 0000 to obtain a repair authorization number prior to having any repairs made to Your Product. For on-line service or web chat, log onto xxx.XXXXXxXxxx.xxx. For faster service, please have Your proof of Product purchase (sales receipt) available when You contact the Administrator. THIS SERVICE AGREEMENT MAY BECOME VOID PROVIDE NO COVERAGE IF YOU MAKE UNAUTHORIZED REPAIRS. When You receive authorization for repairs, the service representative will direct You to a designated service center. A copy of the proof of Product purchase (sales receipt), and a brief written description of the problem must accompany Your Product. We will not be liable for freight charges or damage due to improper packaging by You or Your representative. Do not return Your Product to Your retailer unless so instructed by the Administrator. If Your Service Agreement expires during the time of an approved repair or replacement, this Service Agreement is extended until the repair or replacement has been completed. WHAT IS NOT COVERED: THIS SERVICE AGREEMENT DOES NOT COVER ANY LOSS, REPAIRS OR DAMAGE CAUSED BY OR RESULTING FROM: (A) PRE-EXISTING CONDITIONSINCURRED CONDITIONS INCURRED OR KNOWN TO YOU (“PRE-EXISTING EXISTING” MEANS A CONDITION THAT WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY RELATES TO THE ELECTRICAL OR MECHANICAL FITNESS OF YOUR COVERED MERCHANDISE PRODUCT PRIOR TO CONTRACT ISSUANCEISSUANCE OF THIS SERVICE AGREEMENT); (B) IMPROPER PACKAGING AND/OR TRANSPORTATIONBY TRANSPORTATION BY YOU OR YOUR REPRESENTATIVE RESULTING IN DAMAGE DURING SHIPMENT TO A SERVICE CENTER OR RELOCATION OF THE COVERED PRODUCT; (C) INSTALLATION, REMOVAL, REINSTALLATION OR IMPROPER INSTALLATION OF COMPONENTS, UPGRADES, ATTACHMENTS OR PERIPHERALS; (D) PRODUCTS AND/OR COMPONENTS THAT ARE USED IN APPLICATIONS THAT REQUIRE CONTINUOUS BUSINESS AND/OR COMMERCIAL OPERATION, OR ARE USED INPROFESSIONAL FITNESS CENTERSFOR COMMERCIAL, INDUSTRIAL, EDUCATIONAL OR PUBLIC USE PURPOSES OR OFFERED ON A RENTAL BASIS, OR COIN-OPERATED PRODUCTS; (E) DAMAGE OR FAILURE CAUSED BY RIOT, NUCLEAR RADIATION, WAR OR HOSTILE ACTION, RADIOACTIVE CONTAMINATION, ETC.; (F) DAMAGE FROM OVERHEATING; (G) INADEQUATE ELECTRICAL SERVICE; (H) INTERRUPTION OF ELECTRICAL SERVICE; (I) NEGLECT, NEGLIGENCE, MISUSE, ABUSE, INTENTIONAL PHYSICAL/MECHANICAL/ELECTRONIC DAMAGE, PHYSICAL DAMAGE OR MALICIOUS MISCHIEF, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, RUST, CORROSION, WARPING, BENDING, ANIMAL OR INSECT INFESTATION, ETC. TO UNLESS THE COVERED PRODUCT OR ANY COMPONENT; (J) DAMAGE OR OTHER EQUIPMENT FAILURE DUE TO CAUSES BEYOND YOUR CONTROL SUCH AS ENVIRONMENTAL CONDITIONS, EXPOSURE TO WEATHER CONDITIONS OR ACTS OF NATURE INCLUDING, BUT NOT LIMITED TO: FIRE, FLOODS, SMOKE, SAND, DIRT, LIGHTNING, MOISTURE, WATER DAMAGE OF ANY KIND (WHETHER FROM FRESH WATER, SALTWATER OR OTHER WATER INTRUSION), STORMS, WIND OR WINDSTORM, HAIL, EARTHQUAKE, ETC.;(K) REPAIRS NECESSITATED BY OPERATION OUTSIDE THE MANUFACTURER OPERATIONAL OR ENVIRONMENTAL SPECIFICATIONSCOMMERCIAL COVERAGE OPTION HAS BEEN PURCHASED;

PRODUCT NEEDS REPAIR. If You need to file a claim under this Service Agreement, You must contact the Administrator at 1-800- 342-5349 (available 24 hours a day) 1‐800‐228‐2731 to obtain a repair authorization number prior to having any repairs made to Your Product. For on-line on‐line service or web chat, log onto xxx.XXXXXxXxxx.xxxxxx.xxxxxxxxxx.xxx. For faster service, please have Your proof of Product purchase (sales receipt) available when You contact the Administrator. THIS SERVICE AGREEMENT MAY BECOME VOID PROVIDE NO COVERAGE IF YOU MAKE UNAUTHORIZED REPAIRS. When You receive authorization for repairs, the service representative will direct You to a designated service center. A copy of the proof of Product purchase (sales receipt), and a brief written description of the problem must accompany Your Product. We will not be liable for freight charges or damage due to improper packaging by You or Your representative. Do not return Your Product to Your retailer unless so instructed by the Administrator. If Your Service Agreement expires during the time of an approved repair or replacement, this Service Agreement is extended until the repair or replacement has been completed. WHAT IS NOT COVERED: THIS SERVICE AGREEMENT DOES NOT COVER ANY LOSS, REPAIRS REPAIRS, DEFECTS, STAINS OR DAMAGE DAMAGES CAUSED BY OR RESULTING FROM: (A) PRE-EXISTING CONDITIONSINCURRED PRE‐EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (PRE-EXISTING “PRE‐EXISTING” MEANS A CONDITION THAT WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY RELATES TO THE ELECTRICAL OR MECHANICAL FITNESS OF YOUR COVERED MERCHANDISE PRIOR TO CONTRACT ISSUANCE); (B) IMPROPER PACKAGING AND/SERVICE OR TRANSPORTATIONBY YOU OR YOUR REPRESENTATIVE RESULTING IN DAMAGE DURING SHIPMENT TO A SERVICE CENTER OR RELOCATION REPLACEMENT OUTSIDE OF THE COVERED PRODUCTUNITED STATES OF AMERICA, ITS TERRITORIES, OR CANADA; (C) INSTALLATION, REMOVAL, REINSTALLATION DOES NOT COVER FLOOR SAMPLES OR IMPROPER INSTALLATION MERCHANDISE SOLD AS “CLEARANCE” OR “AS‐IS” AT THE TIME OF COMPONENTS, UPGRADES, ATTACHMENTS OR PERIPHERALSPURCHASE; (D) PRODUCTS AND/READY‐TO‐ ASSEMBLE (RTA) FURNITURE; WICKER, RATTAN OR COMPONENTS THAT ARE USED IN APPLICATIONS THAT REQUIRE CONTINUOUS BUSINESS AND/OR COMMERCIAL OPERATION, OR ARE USED INPROFESSIONAL FITNESS CENTERS, OFFERED ON A RENTAL BASIS, OR COIN-OPERATED PRODUCTSPVC FURNITURE; (E) DAMAGE FURNITURE THAT IS USED FOR COMMERCIAL, INSTITUTIONAL, OUTDOOR OR FAILURE CAUSED BY RIOT, NUCLEAR RADIATION, WAR OR HOSTILE ACTION, RADIOACTIVE CONTAMINATION, ETC.RENTAL PURPOSES; (F) DAMAGE FROM OVERHEATING; (G) INADEQUATE ELECTRICAL SERVICE; (H) INTERRUPTION OF ELECTRICAL SERVICE; (I) NEGLECT, NEGLIGENCE, MISUSE, ABUSE, INTENTIONAL PHYSICAL/MECHANICAL/ELECTRONIC DAMAGE, PHYSICAL DAMAGE OR MALICIOUS MISCHIEF, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, RUST, CORROSION, WARPING, BENDING, ANIMAL OR INSECT INFESTATION, ETC. TO THE COVERED PRODUCT OR ANY COMPONENT; (J) DAMAGE OR OTHER EQUIPMENT FAILURE ACCIDENTS DUE TO CAUSES BEYOND YOUR CONTROL SUCH AS ENVIRONMENTAL CONDITIONS, CONDITIONS OR EXPOSURE TO WEATHER CONDITIONS OR ACTS OF NATURE INCLUDING, BUT NOT LIMITED TO: COLLAPSE OR EXPLOSION; DIRT, EARTHQUAKE, FIRE, FLOODS, SMOKEFREEZES, SAND, DIRTHAIL, LIGHTNING, MOISTURE, MOISTURE OR WATER DAMAGE OF ANY KIND (KIND, WHETHER FROM FRESH WATER, SALTWATER OR OTHER WATER INTRUSION), NATURAL DISASTERS, NUCLEAR RADIATION, RADIOACTIVE CONTAMINATION, RIOT, SAND, SMOKE, SPILLAGE OF ANY KIND UNLESS OTHERWISE NOTED UNDER THE COVERAGE’S SECTION, STORMS, TORNADOS, WAR OR HOSTILE ACTION, WIND OR WINDSTORM, HAILETC.; (G) ABUSE, EARTHQUAKEACCIDENTAL DAMAGE (UNLESS OTHERWISE NOTED UNDER THE COVERAGE’S SECTION), ETC.;(KANIMAL OR INSECT INFESTATION, BENDING, CORROSION, FUNGUS, INTENTIONAL PHYSICAL/MECHANICAL DAMAGE, MALICIOUS MISCHIEF, MISUSE, MOLD OR MILDEW, NEGLECT, NEGLIGENCE, PHYSICAL DAMAGE, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, ROT, RUST, WARPING, ETC. TO THE COVERED PRODUCT OR ANY COMPONENT PRODUCT OF YOUR FURNITURE SET; (H) ACCIDENTS, INTENTIONAL OR ACCIDENTAL DAMAGE, BY THIRD PARTIES (E.G., ANY INDEPENDENT CONTRACTS, SUCH AS BUT NOT LIMITED TO PLUMBER, PAINTER OR OTHER SERVICE OR MAINTENANCE PERSONNEL; (I) UNAUTHORIZED REPAIRS OR MODIFICATIONS; (J) REPAIRS NECESSITATED TO PRODUCTS OR ATTACHMENTS NOT LISTED ON THE SERVICE AGREEMENT PURCHASE DOCUMENTATION OR BILL OF SALE; (K) REPLACEMENT COSTS FOR LOST PARTS OR COMPONENTS NOT ORIGINALLY COVERED BY OPERATION THE MANUFACTURER’S WARRANTY OR ARE CONSIDERED EXPENDABLE OR CONSUMER REPLACEABLE ITEMS OR ANY NON‐OPERATING OR DECORATIVE PARTS OR ANY NON‐MOTOR DRIVEN MECHANICAL PARTS, INCLUDING BUT NOT LIMITED TO PLASTIC PARTS, OR OTHER PARTS SUCH AS FINISH DEFECTS, FRAMES, GLASS, HANDLES, HINGES, KNOBS, LATCHES, LIGHTS, MOLDINGS, ORNAMENTATION, PAINT, PLASTIC BODY OR MOLDING, SHELVES, SUPPORTS, SUSPENSION, ETC.; (L) CLOCK MECHANISMS; (M) COST OF PREVENTATIVE MAINTENANCE, OR GENERAL MAINTENANCE AND CLEANING; (N) CLEANINGS OR ANY REPAIR COVERED BY A MANUFACTURER WARRANTY, ANOTHER SERVICE AGREEMENT OR OTHER INSURANCE; (O) ANY REPAIRS OR PARTS COVERED BY A REPAIR FACILITY OR MANUFACTURER RECALL, WARRANTY OR REWORK TO REPAIR DESIGN OR COMPONENT DEFICIENCIES, IMPROPER CONSTRUCTION, MANUFACTURER ERROR, ETC.; REGARDLESS OF THE MANUFACTURER’S OR REPAIR FACILITY’S ABILITY TO PAY FOR SUCH REPAIRS; (P) ANY RESULTANT MALFUNCTION OR DAMAGE OF OR TO AN OPERATING PART OF THE COVERED PRODUCT FROM FAILURE TO PROVIDE MANUFACTURER’S RECOMMENDED MAINTENANCE OR OPERATION/STORAGE OF THE COVERED PRODUCT IN CONDITIONS OUTSIDE MANUFACTURER SPECIFICATIONS OR USE OF A COVERED PRODUCT IN SUCH A MANNER AS WOULD VOID COVERAGE UNDER THE MANUFACTURER’S WARRANTY OR THAT ARE USED IN A MANNER INCONSISTENT WITH THE DESIGN OF THE EQUIPMENT OR MANUFACTURER INSTRUCTIONS OR SPECIFICATIONS; (Q) STAINS, SOILING OR DAMAGE RESULTING FROM EVERYDAY USE OR WHICH HAS BUILT UP OVER TIME, (E.G. HAIR, BODY OR SUNTAN OILS AND/OR LOTIONS) OR SIGNS OF SOILING INCLUDE DARKENED AREAS WHERE THE BODY COMES INTO CONTACT WITH THE FURNITURE (THESE DARKENED AREAS ARE SIGNS OF SOIL BUILD‐UP); (R) DAMAGE DUE TO HARSH OR CORROSIVE CHEMICALS; ACIDS, INCLUDING WITHOUT LIMITATION, DYES AND INKS (EXCEPT BALLPOINT), FERTILIZER, BLEACH, OR GUM; (S) PET DAMAGE (EXCEPT BODILY FLUIDS AS OUTLINED UNDER THE COVERAGE’S SECTION); (T) COLOR LOSS OR CRACKING AND PEELING ON ANY LEATHER OR VINYL; (U) STAINS OR DAMAGE CAUSED BY INCONTINENCE; (V) SUN FADE OR DIRECT EXPOSURE TO SUNLIGHT, BRIGHT LIGHT OR EXTREME HEAT; (W) STONE OR SAND ABRASION; (X) ODORS; (Y) EXTREME TEMPERATURE OR HUMIDITY CHANGES; (Z) FABRICS WITH “X” CLEANING CODES AND NON‐COLORFAST FABRICS AND LEATHERS; (AA) FURNITURE THAT HAS BEEN NEGLECTED, ABUSED OR IS IN AN UNSERVICEABLE CONDITION; (AB) STAINS, COLOR LOSS OR DAMAGE RESULTING FROM CLEANING METHODS OR PRODUCTS (DETERGENTS, ABRASIVES OR OTHER HARSH CLEANING AGENTS) OTHER THAN THOSE RECOMMENDED BY THE FURNITURE MANUFACTURER; (AC) WEAR RELATED ISSUES, SUCH AS BUT NOT LIMITED TO, FADING, WEAR, SEAM SEPARATION, STRESS TEARS, LOSS OF FOAM RESILIENCY, PILLING OR FRAYING OF ANY FABRIC ON ALL TYPES OF FURNITURE; (AD) SPLITS OR BI‐CAST LEATHER; (AE) VARIATION OF THE COLOR, OR GRAINING OF WOOD OR WOOD PRODUCTS, MARBLE OR LEATHER; SPLIT LEATHERS USED IN SEAT CUSHIONS, BACK CUSHIONS OR TOP OR INSIDE ARM AREAS; NATURAL MARKINGS ON LEATHER, SUCH AS, HEALED SCARS, INSECT BITES, BRAND MARKS OR WRINKLES, OR SUEDE, AND LEATHERS WITH EMBOSSED PATTERNS OTHER THAN THOSE STIMULATING NATURAL COWHIDE; NON‐BOVINE LEATHERS; NUBUCK AND OTHER BUFFED LEATHERS; (AF) PICK‐UP AND DELIVERY OF PRODUCTS TO AND FROM A CLIENT LOCATION; (AG) LOSS OR DAMAGE TO THE COVERED PRODUCT WHILE IN THE COURSE OF TRANSIT; (AH) DAMAGE OCCURRING PRIOR TO OR DURING DELIVERY OR WHILE FURNITURE IS BEING MOVED BETWEEN RESIDENCES OR INTO OR OUT OF STORAGE; (AI) IMPROPER OR INADEQUATE STORAGE; (AJ) DAMAGE, WARPING, BENDING OR RUSTING OF ANY KIND TO THE HOUSING, CABINETRY, SUPPORTS, OUTSIDE CASING OR FRAME OF THE PRODUCT; (AK) DESIGN DEFICIENCY; (AL) PRODUCTS WITH SAFETY FEATURE(S) REMOVED, BYPASSED, DISABLED OR ALTERED OR REPAIRS TO PRODUCTS WITH ALTERED OR MISSING SERIAL NUMBERS; (AM) REMOVAL, INSTALLATION, REINSTALLATION, UNAUTHORIZED REPAIRS, ETC., OF ANY COMPONENT PRODUCT OF YOUR FURNITURE SET OR COVERED PRODUCT INCLUDING BUT NOT LIMITED TO ADJUSTMENTS, ALTERATIONS, MANIPULATION OR MODIFICATIONS MADE BY ANYONE OTHER THAN AN AUTHORIZED SERVICE TECHNICIAN; (AN) NON‐FAILURE PROBLEMS INCLUDING BUT NOT LIMITED TO NOISES, SQUEAKS, ETC., OR OPERATIONAL ERRORS ON THE PART OF THE CONSUMER; USER EDUCATION, SET UP ADJUSTMENTS; (AO) LIABILITY OR DAMAGE TO PROPERTY, OR INJURY, OR DEATH TO ANY PERSON ARISING OUT OF THE OPERATION, MAINTENANCE OR USE OF THE COVERED PRODUCT; (AP) DAMAGES CAUSED BY IMPROPER INSTALLATION OR CONNECTION TO AN INCORRECT POWER SOURCE. IF YOUR COVERED PRODUCT EXPERIENCES DAMAGE THAT IS EXCLUDED FROM COVERAGE UNDER THIS SECTION OR IN THE EVENT OF A REPAIR INCIDENT WHEREIN THERE IS A “NO PROBLEM FOUND” DIAGNOSIS FROM THE MANUFACTURER OPERATIONAL OR ENVIRONMENTAL SPECIFICATIONS;A MANUFACTURER‐AUTHORIZED REPAIR SOURCE, THEN YOU ARE RESPONSIBLE FOR ALL REPAIR COSTS INCLUDING SHIPPING COSTS AND/OR THE COST OF ON‐SITE SERVICE.

PRODUCT NEEDS REPAIR. If You need to file a claim under this Service Agreement, You must contact the Administrator at 1-800- 342-5349 (available 24 hours a day) 1‐800‐228‐2731 to obtain a repair authorization number prior to having any repairs made to Your Product. For on-line on‐line service or web chat, log onto xxx.XXXXXxXxxx.xxxxxx.XXXXXxxxxx.xxx. For faster service, please have Your proof of Product purchase (sales receipt) available when You contact the Administrator. THIS SERVICE AGREEMENT MAY BECOME VOID PROVIDE NO COVERAGE IF YOU MAKE UNAUTHORIZED REPAIRS. When You receive authorization for repairs, the service representative will direct You to a designated service center. A copy of the proof of Product purchase (sales receipt), and a brief written description of the problem must accompany Your Product. We will not be liable for freight charges or damage due to improper packaging by You or Your representative. Do not return Your Product to Your retailer unless so instructed by the Administrator. If Your Service Agreement expires during the time of an approved repair or replacement, this Service Agreement is extended until the repair or replacement has been completed. WHAT IS NOT COVERED: THIS SERVICE AGREEMENT DOES NOT COVER ANY LOSS, REPAIRS OR DAMAGE CAUSED BY OR RESULTING FROM: (A) PRE-EXISTING CONDITIONSINCURRED PRE‐EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (PRE-EXISTING “PRE‐EXISTING” MEANS A CONDITION THAT WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY RELATES TO THE ELECTRICAL OR MECHANICAL FITNESS OF YOUR COVERED MERCHANDISE PRIOR TO CONTRACT ISSUANCE); (B) IMPROPER PACKAGING PACKING AND/OR TRANSPORTATIONBY TRANSPORTATION BY YOU OR YOUR REPRESENTATIVE RESULTING IN DAMAGE DURING SHIPMENT TO A SERVICE CENTER OR RELOCATION OF THE COVERED PRODUCT; (C) INSTALLATION, REMOVAL, REINSTALLATION OR IMPROPER INSTALLATION OF COMPONENTS, UPGRADES, ATTACHMENTS OR PERIPHERALS; (D) PRODUCTS AND/OR COMPONENTS THAT ARE USED IN APPLICATIONS THAT REQUIRE CONTINUOUS BUSINESS AND/OR COMMERCIAL OPERATION, OR ARE USED INPROFESSIONAL FITNESS CENTERS, OFFERED ON A RENTAL BASIS, OR COIN-OPERATED PRODUCTS; (E) DAMAGE OR FAILURE CAUSED BY RIOT, NUCLEAR RADIATION, WAR OR HOSTILE ACTION, RADIOACTIVE CONTAMINATION, ETC.; (F) DAMAGE FROM OVERHEATING; (G) INADEQUATE ELECTRICAL SERVICE; (H) INTERRUPTION OF ELECTRICAL SERVICE; (I) NEGLECT, NEGLIGENCE, MISUSE, ABUSE, INTENTIONAL PHYSICAL/MECHANICAL/ELECTRONIC DAMAGE, PHYSICAL DAMAGE OR MALICIOUS MISCHIEF, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, RUST, CORROSION, WARPING, BENDING, ANIMAL OR INSECT INFESTATION, ETC. TO THE COVERED PRODUCT OR ANY COMPONENT; (J) DAMAGE OR OTHER EQUIPMENT FAILURE DUE TO CAUSES BEYOND YOUR CONTROL SUCH AS ENVIRONMENTAL CONDITIONS, EXPOSURE TO WEATHER CONDITIONS OR ACTS OF NATURE INCLUDING, BUT NOT LIMITED TO: FIRE, FLOODS, SMOKE, SAND, DIRT, LIGHTNING, MOISTURE, WATER DAMAGE OF ANY KIND (WHETHER FROM FRESH WATER, SALTWATER OR OTHER WATER INTRUSION), STORMS, WIND OR WINDSTORM, HAIL, EARTHQUAKE, ETC.;(K) REPAIRS NECESSITATED BY OPERATION OUTSIDE THE MANUFACTURER OPERATIONAL OR ENVIRONMENTAL SPECIFICATIONS;