Product Training and Support Clause Samples
Product Training and Support a. In order to provide sufficient warranty support for the Product, Buyer's service training personnel will successfully complete Seller's certified training course in order to become competent to a level equivalent to Seller's certified service technicians. Seller shall provide such training for up to five (5) scheduled classes and for a maximum of ten (10) students per class. Such training shall be given at Seller's facilities free of charge for the first five (5) scheduled classes of the term of this Agreement and at Seller's published prices for any remaining training. Buyer shall be responsible for its own travel expenses as incurred for such training at Seller's facilities.
b. Seller will provide sales and marketing support to Buyer's key dealers, as requested and identified by Buyer and agreed to by the Seller.
Product Training and Support a. In order to provide sufficient warranty support for the Product, Buyer's service training personnel will successfully complete Seller's certified training course in order to become competent to a level equivalent to Seller's certified service technicians. Seller shall provide such training for up to five (5) scheduled classes and for a maximum of ten (10) students per class. Such training shall be given at Seller's facilities free of charge for the first five scheduled classes of the term of this Agreement and at Seller's published prices for any remaining training. Buyer shall be responsible for its own travel expenses as incurred for such training at Seller's facilities.
b. Seller will provide sales and marketing support to Buyer's key dealers, as requested and identified by Buyer. Except as provided below, Seller agrees to provide such support free of charge for three (3) man days per identified dealer up to a maximum amount of thirty (30) man days which shall be the cumulative total available for such dealers. Any dealer support services requested beyond the thirty (30) day limit shall be charged to Buyer at a rate of $1000 per man day. Buyer shall reimburse Seller for any travel expenses for dealer support services requested outside of North America or such expenses beyond the initial thirty (30) man days.