PROFICIENCY LEVELS Sample Clauses

PROFICIENCY LEVELS. BASIC COMPETENT ADVANCED EXPERT  Understands the municipality’s strategic initiatives, but weak in inspiring others to achieve the set objectives;  Describes how specific tasks link to municipality’s strategies, but experiences difficulty in putting the links into practice;  Aligns and prioritises own action plans to municipality’s strategies but has limited influence in determining the strategic direction;  Demonstrates commitment through actions, and  Requires support for defining performance measures to evaluate the success of strategies.  Gives direction to team in realising the municipality’s strategic objectives;  Impacts positively on management team morale, sense of belonging and participation;  Develops action plans to execute strategic initiatives;  Assists in defining performance measures to evaluate the success of strategies;  Identifies and communicates obstacles to executing specific strategies;  Supports stakeholders in achieving their goals;  Inspires staff with own behaviour - “walks, the talk”;  Manages and takes calculated risks;  Communicates strategic plan to the municipality, and  Utilises strategic planning methods and tools.  Evaluates all activities to determine value added and alignment with the municipality’s strategic goals;  Displays and contributes in- depth knowledge to strategic planning at the municipal level;  Ensures alignment of strategies across various functional areas to the municipality strategy;  Defines performance measures to evaluate the success of municipality’s strategy;  Monitors and reviews strategic plans consistently and takes corrective action to keep plans on track in light of new challenges in the environment;  Promotes municipality’s mission and vision to all relevant stakeholders;  Empowers others to deal with complex and ambiguous situations;  Structures and positions the municipality to Government priorities;  Develops and implements strategies for the municipality utilising in-depth knowledge of customers and clients, the conventions, changing trends, processes and constitutional framework of the government;  Holds self accountable for executing the strategy;  Builds and maintains a wide network of internal and external relationships to gain confidence, trust and respect from others;  Sought out as a leader who can motivate others to achieve a common goal;  Creates loyalty, comradeship and a municipal environment that permits innovative thinking, and  Develops strategic ...
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PROFICIENCY LEVELS. BASIC COMPETENT ADVANCED EXPERT  Acknowledges customers rights;  Applies customer knowledge to improve own organisation or department;  Maintains good relationship with customers and understands their priorities;  Redirects queries to the most appropriate person / solution provider and follows through to ensure customer needs are met; and  Understands and complies with the content and requirements of chapter 4 of the Municipal Systems Act.  Develops clear and implementable service delivery improvement programmes;  Identifies opportunities to exceed the expectations of customers;  Ensures the design of internal work processes to improve customer service;  Adds value to the organisation by providing exemplary customer service;  Applies customer rights in own work environment;  Fully complies with the chapter 4 requirements of the Municipal Systems Act; and  Finds innovative ways to include participation in the preparation of the IDP.  Coaches others about the importance and application of customer and client knowledge;  fosters an environment in which customer satisfaction is valued and delivered;  addresses and resolves high- risk, high-profile stakeholder issues; and  takes advantage of opportunities to learn about stakeholders and brings this information to own functional area.  Ensures the coordination of the implementation of service delivery improvements within budget, time, quality and targets set by the municipality;  Establishes guidelines to balance cost-consciousness and service delivery;  Establishes the municipality's strategic direction for managing services towards stakeholders;  Demands broad and deeper knowledge of clients and customers to ensure better service delivery; and  Utilises long term, collaborative and strategic relationships with clients and customers to better service delivery. Personal Development Plan Development need Activity When Learning Outcome Impact Signature: Chief Financial Officer Date:
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PROFICIENCY LEVELS. BASIC COMPETENT ADVANCED EXPERT  Achieves agreement or consensus in an adversarial environment;  Guides the municipality through complexity and uncertainty of vision;  Leads and unites diverse workgroups across municipal departments to achieve municipality objectives, and  Develops and implements risk management.
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PROFICIENCY LEVELS. BASIC COMPETENT ADVANCED EXPERT • Achieves agreement or consensus in an adversarial environment; • Guides the municipality through complexity and uncertainty of vision; • Leads and unites diverse workgroups across municipal departments to achieve municipality objectives, and • Develops and implements risk management. Competency 3: Financial Management Definition: Must be able to comply with requirements for the accounting officer of the municipality as prescribed in the Municipal Finance Management Act No 56 of 2003.
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PROFICIENCY LEVELS. BASIC COMPETENT ADVANCED EXPERT • displays personal interest in the well-being of colleagues; • able to manage own time as well as time of colleagues and other stakeholders; and • manages conflict through a participatory approach. • shares knowledge of the big picture to help others understand their role; and • creates a culture of continuous learning and development. Competency 9: Client Orientation and Customer Focus Definition: Must be willing and able to deliver services effectively and efficiently in order to put the spirit of customer service (Batho Pele) into practice.
Sample 1
PROFICIENCY LEVELS. The proficiency skills are broken down into six levels coded 0 through 5. In general terms, skills may be defined as follows: Level 0 No practical proficiency Level 1 - Elementary Level 2 - Fair (Limited working) Level 3 - Good (Minimum professional) Level 4 - Very good (Full professional) Level 5 - Excellent (Native/bilingual) Language proficiency will be recorded with a profile of 4 digits indicating the specific skills in the following order: Skill A Listening Skill B Speaking Skill C Reading Skill D) Writing This number of 4 digits will be preceded by the code letters SLP (PLS in French) which is to indicate that the profile shown is the Standardised (S) Language (L) Profile P). (Example: SLP 3321 means level 3 in listening, level 3 in speaking, level 2 in reading and level 1 in writing).
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PROFICIENCY LEVELS. 4. The proficiency skills are broken down into six levels coded 0 through 5. In general terms, skills may be defined as follows: Level 0 No practical proficiency Level 1 - Elementary Level 2 - Fair (Limited working) Level 3 - Good (Minimum professional) Level 4 - Very good (Full professional) Level 5 - Excellent (Native/bilingual) LANGUAGE PROFICIENCY PROFILE
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Related to PROFICIENCY LEVELS

  • Staffing Levels To the extent legislative appropriations and PIN authorizations allow, safe staffing levels will be maintained in all institutions where employees have patient, client, inmate or student care responsibilities. In July of each year, the Secretary or Deputy Secretary of each agency will, upon request, meet with the Union, to hear the employees’ views regarding staffing levels. In August of each year, the Secretary or Deputy Secretary of Budget and Management will, upon request, meet with the Union to hear the employees’ views regarding the Governor’s budget request.

  • Performance Levels (a) The Performance Levels which apply to the performance by the respective Parties of their obligations under this Agreement are set out in Part 1 of Schedule 5. A failure by either Party to achieve the relevant Performance Level will not constitute a breach of this Agreement and the only consequences of such failure as between the Parties shall be the consequences set out in this Clause 5.6.

  • Formal Levels Level 1: If a grievant is not satisfied with the resolution proposed at the informal level, the grievant may, within ten (10) working days of such receipt of such answer, file a formal written grievance with his/her supervisor containing a statement describing the grievance, the section of this Agreement allegedly violated, and remedy requested. The supervisor shall, within ten (10) working days, have a meeting with the grievant regarding the information provided.

  • Informal Level Before filing a formal written grievance, the grievant shall attempt to resolve it by an informal conference with the grievant's immediate supervisor.

  • Service Levels Annex 1 to this Part A of this Contract Schedule 6 sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Contract Schedule 6 (the “Service Level Performance Criteria”) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Contract Schedule 6. The Supplier shall, at all times, provide the Goods and/or Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Goods and/or Services during the Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 13 of this Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Contract Schedule 6; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 14 of this Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 14.2.2 of this Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Contract Schedule 6 sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Contract Schedule 6, shall be a recurrent period of [one Month] during the Contract Period (the “Service Period”). Annex 1 to this Part A of this Contract Schedule 6 includes details of each Service Credit available to each Service Level Performance Criterion if the applicable Service Level Performance Measure is not met by the Supplier. The Customer shall use the Performance Monitoring Reports supplied by the Supplier under Part B (Performance Monitoring) of this Contract Schedule 6 to verify the calculation and accuracy of the Service Credits, if any, applicable to each relevant Service Period. Service Credits are a reduction of the amounts payable in respect of the Goods and/or Services and do not include VAT. The Supplier shall set-off the value of any Service Credits against the appropriate invoice in accordance with calculation formula in Annex 1 of Part A of this Contract Schedule 6.

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