Protected Service. The following credit allowances apply to Service Outages involving On-Net Protected Service: 15 minutes or less None 15 to 60 minutes 10% of the MRC 61 to 119 minutes 25% of MRC 120 to 179 minutes 50% of MRC 180 to 239 minutes 75% of MRC 240 minutes or greater 100%
Appears in 2 contracts
Samples: Standard Terms and Conditions With Service Level Agreement, Service Level Agreement
Protected Service. The following credit allowances apply to Service Outages involving On-Net Protected Service: Service Outage Length Credit Per Circuit 15 minutes or less None 15 to 60 minutes 10% of the MRC 61 to 119 minutes 25% of MRC 120 to 179 minutes 50% of MRC 180 to 239 minutes 75% of MRC 240 minutes or greater 100%
Appears in 1 contract
Samples: Standard Terms and Conditions With Service Level Agreement
Protected Service. The following credit allowances apply to Service Outages involving On-Net Protected Service: 15 minutes or less None 15 to 60 minutes 10% of the MRC 61 to 119 minutes 25% of MRC 120 to 179 minutes 50% of MRC 180 to 239 minutes 75% of MRC 240 minutes or greater 100%% EXHIBIT B
Appears in 1 contract
Samples: Standard Terms and Conditions With Service Level Agreement
