Common use of Provider’s representative Clause in Contracts

Provider’s representative. 3.3.1 The Provider will at all times during the term of this agreement provide a representative approved by the Authority (such approval not to be unreasonably withheld) to be the Provider’s representative. The representative will: (a) be authorised to receive all directions and instructions in connection with provision of the services on behalf of the Provider; (b) monitor the performance of the services; (c) proactively identify and resolve any issues that may affect the provision of the services; and (d) review risks and agree risk management actions. 3.3.2 The representative (or a delegate appointed by the representative) will be contactable by the Authority from 8.30am to 5.00pm on business days (including by mobile telephone and email). 3.3.3 The representative (or a delegate appointed by the representative) will be contactable by the Authority at any time outside the hours in clause 3.3.2 in the event of any situation which the Authority reasonably considers requires immediate action by the Provider. 3.3.4 The Provider may appoint a replacement representative with the Authority’s prior written consent, such consent not to be unreasonably withheld. 3.3.5 The Authority may at any time by notice to the Provider object on reasonable grounds to any representative (or any delegate appointed by the representative). The Authority’s notice will state the grounds upon which the objection is based. As soon as practicable the Provider will, subject to clause 3.3.1, appoint a replacement representative (or delegate as applicable).

Provider’s representative. 3.3.1 The Provider will at all times during the term of this agreement provide a representative approved by the Authority Commission (such approval not to be unreasonably withheld) to be the Provider’s representative. The representative will: (a) be authorised to receive all directions and instructions in connection with provision of the services on behalf of the Provider; (b) monitor the performance of the services; (c) proactively identify and resolve any issues that may affect the provision of the services; and (d) review risks and agree risk management actions. 3.3.2 The representative (or a delegate appointed by the representative) will be contactable by the Authority Commission from 8.30am to 5.00pm on business days (including by mobile telephone and email). 3.3.3 The representative (or a delegate appointed by the representative) will be contactable by the Authority Commission at any time outside the hours in clause 3.3.2 in the event of any situation which the Authority Commission reasonably considers requires immediate action by the Provider. 3.3.4 The Provider may appoint a replacement representative with the AuthorityCommission’s prior written consent, such consent not to be unreasonably withheld. 3.3.5 The Authority Commission may at any time by notice to the Provider object on reasonable grounds to any representative (or any delegate appointed by the representative). The AuthorityCommission’s notice will state the grounds upon which the objection is based. As soon as practicable the Provider will, subject to clause 3.3.1, appoint a replacement representative (or delegate as applicable).