Provision of Purchased Services. We will (a) make the Services and Content available to You pursuant to this Agreement and any applicable Order Forms, (b) provide applicable SFDC standard support for the Purchased Services to You at no additional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance electronic notice), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC Application, or denial of service attack.
Appears in 3 contracts
Samples: Master Subscription Agreement, Master Subscription Agreement, Master Subscription Agreement
Provision of Purchased Services. We eTRANSERVICES or its Affiliates will (a) make the Services and Content available to You pursuant to this Agreement and any the applicable Order Forms, (b) provide applicable SFDC standard UDPaaS support for the Purchased Services to You at no additional charge, and/or upgraded support if purchased/contracted, (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance electronic noticenotice as provided), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC UDPaaS Application, or denial of service attack.
Appears in 2 contracts
Samples: Master Subscription Agreement, Master Subscription Agreement
Provision of Purchased Services. We will (a) make the Services and Content available to You pursuant to this Agreement and any applicable Order Forms, (b) provide applicable SFDC MIRAGE standard support for the Purchased Services to You at no additional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance electronic notice), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC Third Party Application, or denial of service attack.
Appears in 2 contracts
Samples: Master Subscription Agreement, Master Subscription Agreement
Provision of Purchased Services. We will (a) make the Purchased Services and Content available to You pursuant to this Agreement and any the applicable Order Forms, (b) provide applicable SFDC Turbonomic standard support for the Purchased Services to You at no additional charge, and/or upgraded support if purchasedYou, (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a dayduring 8:00 AM to 6:00 PM, 7 days a weekMonday through Friday, U.S. Eastern time, except for: (i) planned downtime (of which We shall give advance electronic noticenotice as provided in the Documentation), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC Application, Turbo Application or denial of service attack.
Appears in 2 contracts
Samples: Master Subscription Agreement, Master Subscription Agreement
Provision of Purchased Services. We will (a) make the Services and Content available to You pursuant to this Agreement and any the applicable Order Forms, (b) provide applicable SFDC Our standard support for the Purchased Services to You at no additional chargeYou, and/or upgraded support if purchased, and (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance electronic notice), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC Non-3radical Application, or denial of service attack.
Appears in 2 contracts
Samples: Software Subscription Agreement, Software Subscription Agreement
Provision of Purchased Services. We will (a) make the Services and Content available to You pursuant to this Agreement and any the applicable Order Forms, (b) provide applicable SFDC CHC standard support for the Purchased Services to You at no additional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance electronic noticenotice as provided in the Documentation), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC CHC Application, or denial of service attack.
Appears in 1 contract
Samples: Master Subscription Agreement
Provision of Purchased Services. We will (ai) make the Services and Content available to You pursuant to this Agreement and any the applicable Order Forms, (bii) provide applicable SFDC iFOLIO standard support for the Purchased Services to You at no additional chargeYou, and/or upgraded upgrade support if purchased, (ciii) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (iA) planned downtime (of which We shall give advance electronic noticenotice as provided in the Documentation), and (iiB) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees,), Internet internet service provider failure or delay, Non-SFDC ApplicationNon- iFOLIO Application error or failure, or denial of service attack.
Appears in 1 contract
Samples: Master Subscription Agreement
Provision of Purchased Services. We will (a) make the Services and Content available to You pursuant to this Agreement and any the applicable Order FormsSales Invoice, (b) provide applicable SFDC Axiapac standard support for the Purchased Services to You at no additional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: :
(i) planned downtime (of which We shall give advance electronic noticenotice as provided in the Documentation), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor labour problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC Axiapac Application, or denial of service attack.
Appears in 1 contract
Samples: Customer Subscription Agreement
Provision of Purchased Services. We will (a) make the Services and Content available to You pursuant to this Agreement and any applicable Order Forms, (b) provide applicable SFDC CSA standard support for the Purchased Services to You at no additional noadditional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make tomake the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance electronic notice), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC CSA Application, or denial of service attack.
Appears in 1 contract
Samples: Master Subscription Agreement
Provision of Purchased Services. We will (a) make the Services and Content available to You pursuant to this Agreement and any applicable Order Forms, (b) provide applicable SFDC Floify standard support for the Purchased Services to You at no additional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance electronic notice), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC Floify Application, or denial of service attack.
Appears in 1 contract
Samples: Master Subscription Agreement
Provision of Purchased Services. We will (a) make the Services and Content available to You pursuant to this Agreement and any the applicable Order Forms, (b) provide applicable SFDC Our standard support (as detailed in the document “MarkLogic Subscription Support Terms”) for the Purchased Services to You at no additional charge, and/or upgraded support if purchased, charge and (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance at least 8 hours electronic notice), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC MarkLogic Application, or denial of service attack.
Appears in 1 contract
Samples: Master Subscription Agreement
Provision of Purchased Services. We will (a) make the Services and Content available to You pursuant to this Agreement and any applicable Order Forms, (b) provide applicable SFDC DigitalStakeout standard support for the Purchased Services to You at no additional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance electronic notice), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC Non-‐DigitalStakeout Application, or denial of service attack.
Appears in 1 contract
Samples: Master Subscription Agreement
Provision of Purchased Services. We will (a) make the Services and Content available to You pursuant to this Agreement and any the applicable Order Forms, (b) provide applicable SFDC standard XxxxxXxxxxxx.xxx standard, administrative, support for the Purchased Services to You at no additional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance electronic noticenotice as provided in the Documentation), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC Xxx-XxxxxXxxxxxx.xxx Application, or denial of service attack.
Appears in 1 contract
Samples: Service Agreement
Provision of Purchased Services. We will (a) make the Services and Content available to You pursuant to this Agreement and any applicable Order Forms, (b) provide applicable SFDC DigitalStakeout standard support for the Purchased Services to You at no additional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance electronic notice), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC Non- DigitalStakeout Application, or denial of service attack.
Appears in 1 contract
Samples: Master Subscription Agreement
Provision of Purchased Services. We will (a) make the Services and Content available to You pursuant to this Agreement and any the applicable Order Forms, (b) provide applicable SFDC Prezentt standard support for the Purchased Services to You at no additional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance electronic noticenotice as provided in the Documentation), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC Prezentt Application, or denial of service attack.
Appears in 1 contract
Samples: Master Subscription Agreement
Provision of Purchased Services. We will (a) make the Software, Services and Content available to You pursuant to this Agreement and any the applicable Order Forms, (b) provide applicable SFDC CLICK AND CHAT standard support for the Purchased Services to You at no additional charge, and/or upgraded support if purchased, ,
(c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance electronic noticenotice as provided in the Documentation), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC CLICK AND CHAT Application, or denial of service attack.
Appears in 1 contract
Samples: Master Subscription Agreement
Provision of Purchased Services. We will (a) make the Services and Content available to You pursuant to this Agreement and any applicable Order Forms, (b) provide applicable SFDC SavvyDox standard support for the Purchased Services to You at no additional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance electronic notice), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC SavvyDox Application, or denial of service attack.
Appears in 1 contract
Samples: Master Subscription Agreement
Provision of Purchased Services. We will (a) make the Services and Content available to You pursuant to this Agreement and any the applicable Order Forms, (b) provide applicable SFDC CommissionTrac standard support for the Purchased Services to You at no additional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance electronic noticenotice as provided in the Documentation), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC CommissionTrac Application, or denial of service attack.
Appears in 1 contract
Samples: Master Subscription Agreement
Provision of Purchased Services. We will (a) make the Services and Content available to You pursuant to this Agreement and any applicable Order Forms, (b) provide applicable SFDC PRODUQTIVE standard support for the Purchased Services to You at no additional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance electronic notice), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor labour problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC 3 Party (interfaced) Application, or denial of service attack.
Appears in 1 contract
Samples: Master Subscription Agreement
Provision of Purchased Services. We will (a) make the Services and Content available to You pursuant to this Agreement and any applicable Order Forms, (b) provide applicable SFDC SHIWAFORCE standard support for the Purchased Services to You at no additional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance electronic notice), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our employees), Internet service provider failure or delay, Non-SFDC SHIWAFORCE Application, or denial of service attack.
Appears in 1 contract
Samples: Master Subscription Agreement
Provision of Purchased Services. We will (a) make the Services and Content available to You pursuant to this Agreement and any applicable Order Forms, (b) provide applicable SFDC TORO standard support for the Purchased Services to You at no additional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make the online Purchased Hosted Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which We shall give advance electronic notice), and (ii) any unavailability caused by circumstances beyond Our O ur reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Our O ur employees), Internet service provider failure or delay, NonN on-SFDC TORO Application, or denial of service attack.
Appears in 1 contract
Samples: Master Subscription Agreement