Quality complaint Sample Clauses

Quality complaint. Quality complaints shall be processed by the supplier’s appropriately qualified employees according to the 8D standard procedure. The D3, D5 and 8D reports shall be assessed by the supplier according to the assessment criteria for the basic requirements (see iwis form “Q-Tools” F183): if all basic requirements are assessed as "OK", these reports can be sent via BabtecQube; if not, these reports shall be improved by the supplier. If these reports are sent via BabtecQube by the supplier even though not all basic requirements are fulfilled, they will be rejected by iwis and the supplier shall improve and resubmit them by the required due date. If no specific requirements of iwis customers regarding due dates for the processing of complaints are indicated when the complaint is sent to the supplier, the following due dates shall apply: • definition of immediate actions in coordination with iwis (D3 report with the requested Q-tools, see iwis form “Q- Tools” F183) within 1 working day following receipt of the complaint. The supplier is responsible for notifying all affected iwis plants. If the supplier proposes to rework non-conforming products, then it shall first obtain iwis approval of a mandatory deviation request (see 5.3.3.3). • processing up to and including the planned corrective actions in coordination with iwis (D5 report with the requested Q-tools, see iwis form “Q-Tools” F183) within 14 calendar days following receipt of the complaint. Evidence from the structured root cause analysis relating to the occurrence and non-detection of the deviation shall be submitted. The reactivity time for D5 will be assessed as part of the supplier performance for series (see 5.3.6.1) and may lead to the supplier being placed on an escalation level (see 5.3.7).