Quality Control Plan Submission Clause Samples

Quality Control Plan Submission. Contractor shall utilize a comprehensive Quality Control Plan (QCP) to ensure the County consistently high level of quality and service throughout the term of this Work Order. The QCP, which is subject to approval by DHS, shall be submitted to DHS within thirty (30) calendar days from the effective date of the Work Order. Revisions to the QCP shall be submitted as changes occur during the term of the Work Order. The QCP shall specify activities to be monitored to ensure compliance with all Work Order requirements, monitoring methods to be used, frequency of monitoring, and title/qualifications of personnel performing monitoring. The QCP shall include, but not be limited to, methods for: 7.1.1 Ensuring that staff providing services under this Work Order has qualifying experience. 7.1.2 Monitoring to ensure that Work Order and Master Agreement requirements are being met. 7.1.3 Monitoring Subcontractor(s), if any, for compliance and quality of services. 7.1.4 Identifying, preventing and correcting deficiencies in the quality of service before the level of performance becomes unacceptable. 7.1.5 Responding expediently to client concerns and concerns brought forth by other HFH partners. 7.1.6 Resolving issues and/or client crisis without the loss of housing. 7.1.7 Coordinating with the property management staff and resolving agency to agency or staff to staff issues/problems. 7.1.8 Ensuring that confidentiality of client information is maintained. 7.1.9 Resolving client problems and addressing any client grievances that include, but are not limited to, ensuring prompt and appropriate action and documenting/reporting when the problem(s) was first identified, the corrective action(s) taken, date(s) of resolution, etc. The report shall be provided to DHS upon request. 7.1.10 Identifying and addressing staff training needs. 7.1.11 Monitoring progress towards achieving performance target measures. 7.1.12 Implementing policies and procedures.